Property Management Systems (PMS)

1
Property Management Systems (PMS)

• Computer based applications
• Reservations management
• Rooms management
• Guest account management
• Guest-services management

2
Goals and Objectives

• The goal of this presentation is for the learner
  to understand the different phases and aspects of
  the Property Management System (PMS).
• After completing this presentation the learner
  will be able to
• Describe the features of a PMS system.
• Define four strategies for managing PMS.
• Describe three current trends related to PMS
  systems.

3
PMS Features

• General Property Information
• Contacts and Preferences
• Amenities
• Client Type
• Source of Business
• Room Inventory and Amenities
• Room Rates
• Room Numbers
• Taxes (multiple)
• Transaction Codes ( Charge Codes, Payment Codes
  etc.)
• Clerk ID's / Security / access codes
• Notes

4
Central Reservation System

• Connect to CRS
• Routine updates to reconcile
• Easy editing of data from property level
• Keeps track of commissions and fees

5
Front Desk Operations 

• New Reservations (Deposit Info)
• Confirmations
• Reservation maintenance
• Room Assignments
• Change Stay
• Long-term stays
• Guest History database
• Folios in house/ reservations/ Cancelled/
  No-shows
• Cashiering controls

6
Housekeeping

• Scheduling
• Room status
• Inventory
• Work orders and PM records

7
Listings Reports 

• Reservations
• Arrivals/ Departures/ In-House
• Checked-out/ No-shows
• Cancellation
• Transaction Listings
• Details
• Summaries
• Journal Entries
• Cashiering

8
Reports 

• 10 day and 30 day Forecast Report
• Shows rooms booked by room type
• Guest Folio
• All charges by date and time with description of
  charge
• Housekeeping Report
• Expected arrival, CR, OD, VD, DO, and Stay-overs
• Time Clock Report
• Daily Report

9
Strategies for Managing PMS

• No source
• Cheap! Expensive
• Out source
• No recruiting Expensive
• In-source
• Control Recruiting/managing
• Central source
• Not your problem Less control

10
Goals of PMS

• Improving operating efficiency
• Tracking employee communications with guests
• Record keeping
• CRS and data mining
• Uniformity
• Real-time data viewing
• Revenue management

11
PMS Trends

• Web-based PMS
• Wireless
• Flexible systems