Hotel Manager

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Hotel Manager
DElia Claudia
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Job Description

• A hotel manager, or hotelier, is a person who
  holds a management occupation within a Hotel,
  Motel, or Resort establishment.

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• A hotel manager is responsible for the day-to-day
  management of a hotel and its staff and for
  commercial accountability as well as for
  planning, organising and directing all hotel
  services, including front office activities
  (reception, concierge, reservations), food and
  beverage operations and housekeeping.

Job Description
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• The manager must pay attention to details,
  setting the example for his staff in order to
  offer a high standard of service and presentation
  that meets guests needs and expectations.

Job Description
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Typical work activities

• Typical work activities vary depending on the
  size and type of hotel but they may generally
  include
• planning and organising accommodation, catering
  and other hotel services
• keeping statistical and financial records
• meeting and greeting customers
• dealing with customer complaints and comments
• dealing with contractors and suppliers
• regulations.
• ensuring compliance with licensing laws, health
  and safety rules

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Features

• excellent communication and interpersonal skills,
  especially when dealing with speakers of other
  languages
• a friendly personality and genuine desire to help
  and please others
• the ability to think clearly and make quick
  decisions
• numeracy and logistical planning skills
• a professional manner and calm, rational approach
  in hectic situations
• the ability to balance customer and business
  priorities
• flexibility and a 'can do' mentality
• energy and patience.

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Working Conditions

• Hotel managers are generally exposed to long
  shifts, which include unsocial hours, week-ends,
  and holidays, due to the 24-hour operation of the
  hotel. The common workplace in hotels is an
  easy-reach office, with high levels of
  interaction with guests, employees, and other
  managers.

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Career Development

• The hotel business is a growing industry. Speed
  of promotion to hotel manager mainly depends on
  the size of the hotel and the skills of the
  trainee in a management role. Promotion is
  usually rapid for capable and mobile entrants.
  For example, time spent as an assistant
  front-office manager or assistant food and
  beverage manager might lead to a deputy manager
  role. It may then take some time to reach the
  post of general manager, perhaps five to six
  years.

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Salary

• Salaries vary depending on levels of competition,
  as well as location and size of the hotel.
• Typical starting salaries for a management
  trainee can range from 12,000 to 19,000 while
  salaries for entrants with experience may start
  at around 16,000 to 22,000.
• Typical salaries at senior manager level can
  range from 25,000 to 100,000 for general
  managers of large, international hotels.

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The End
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Sources

• www.wikipedia.com
• www.prospects.uk.com

Hotel Manager