Chapter Three: Listening

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Chapter Three Listening

• Lecture by Chris Ross

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The Importance of Listening

• Most studies show listening to be the most
  important communication skill in everyones
  career
• Employment interviews go better for those who
  listen more carefully
• Ideal management skill listening

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Assumptions about Listening

• Faulty Assumption 1 Effective Communication is
  the Senders Responsibility.
• The burden of effective communication is both the
  sender and receiver.
• Faulty Assumption 2 Listening is Passive.
• Listening can be exhausting, ask a therapist!
• Faulty Assumption 3 Talking has More Advantages.
• You might say too much or you may get off task.

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Assumptions about Listening

• Faulty Assumption 4 Listening is a Natural
  Ability
• Remember listening and hearing are not the same
  thing.

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Barriers to Effective Listening

• Environmental barriers
• Physiological barriers
• Psychological barriers
• Preoccupation
• Message overload
• Egocentrism
• Ethnocentrism
• Fear of appearing ignorant

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Listening Styles

• Relational Listening gt those who are most
  concerned with emotionally connecting with
  others.
• Analytical Listening gt those who are
  interested/concerned about attending to the full
  message before coming to judgment.
• Task-Oriented Listening gt inclined/most
  interested in getting the job done. Get to the
  point!
• Critical Listening gt desire to evaluate messages.

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Whats Your Listening Style?

• Complete the self-assessment on page 67

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Listening More Effectively

• Mindless Listening gt occurs when we react to
  others messages automatically and routinely,
  without much investment.
• Mindful Listening gt giving careful and
  thoughtful attention and responses to messages we
  are given.

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Listening More Effectively

• Listening to Understand
• Withhold judgment
• Talk and interrupt less
• Ask questions
• Paraphrase
• Attend to nonverbal cues
• Take notes

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Listening More Effectively

• Listening to Evaluate
• Analyze the evidence
• Examine emotional appeals

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Class Activity

• Develop a list of ways you could overcome the
  greatest barriers that prevent you from listening
  more effectively.

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Class Activity

• In a group, use the listening styles below to
  describe a specific work situation in which this
  style would be effective and one situation in
  which the style would probably not be
  appropriate. Be able to defend your answers.