Getting GUNG HO to Improve Your Organizational Culture

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Getting GUNG HO to Improve Your Organizational
Culture

• Prepared by
• James J. Messina, Ph.D.

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So How are You Doing in Enhancing Your Leadership
Skills?

• How is it going?
• Are you having problems with getting buy in
  from your fellow workers, supervisors,
  managers?
• Are you having a problem in sustaining the
  excitement and energy you initially were able to
  garner from your forces when you started your
  training programming?
• Do you need a booster shot to get you back on
  the Can Do Track?

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Do you need help?
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Maybe Some Animals Can Help!

• How about?
• Spirit of the Squirrel
• Way of the Beaver
• Gift of the Goose
• To help you and your team get GUNG HO

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SPIRIT OF THE SQUIRREL
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Squirrels Work Hard Gathering Food - WHY?

• If they do not gather enough food to store up for
  the winter they will go hungry!
• They need the food to survive!
• They do not do the work because they want to,
  they do the work because they have to!

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So the Squirrels Work is the Motivator!

• The squirrels work of gathering food is not just
  important!
• It is not just for survival!
• It is worthwhile!

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What Makes Work Worthwhile?

1. The work has to be understood as being Important!
2. The work has to lead to a well understood
   shared goal!
3. Well understood Values have to guide all plans,
   decisions actions!
4. Put these three together you have work that is
   understood as worthwhile work!

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What Makes Work Important?

• Workers must feel that the work they do is needed
  by people!
• Workers must feel that their work makes the world
  a better place!
• Workers must understand how their work
  contributes to the well-being of mankind!
• Workers must believe that their work could change
  the course of the world for people!
• If they do all that-then their work is important!

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Impact of Goals on Worthwhile Work

• Goals must be well understood shared
• Workers must be proud of the goals how they
  reach the goals to make their work worthwhile
• Workers must commit to the goals if they are
  shared goals
• Worker must buy in to the goals commit to
  making the goals a reality!

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Two Types of Goals Count for Worthwhile Work

• Results Goals statements of where the workers
  want to be
• Value Goals statements that set out the impact
  workers want to have on the lives of their fellow
  team members, their customers, their suppliers
  their community!

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Values Sustain the Effort of Worthwhile Work

• Valuing the lives of one another needs to guide
  the work of coworkers daily
• Values come from leaders who insist that everyone
  follow the straight line to get the job done!
• Values are the real boss since they guide work
  behaviors-like valuing the dignity of work
• Leaders must insist on conformity with the values
  of the organization-workers must respect the
  values of the organization
• Values are now! Values are lived! Values are
  rocks you count on!

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Hold or Roll

• Rocks hold firm while waters might
• Sends pebbles rolling left and right.
• Call pebble rock? Set firm their goal?
• First flash flood, still pebbles roll.
• Not name, nor goal divide the two.
• Its how they act. Its what they do.
• Size dictates to stone, but youre in control
• Are you rock or pebble? Will you hold or roll?
• -By Manly Grant Rhymes for the Land

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Spirit of the SquirrelWorthwhile Work

• Knowing we make the world a better place
• Everyone works toward the shared goal
• Values guide all plans, decisions actions

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Important Lesson

• The Spirit of the Squirrel
• Fulfills
• Gods plan
• For the Forest!
• People must be able to see that their work
  contributes to the well being of humankind!

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The Way of the Beaver
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Way of the Beaver

• In control of achieving the goal
• Each beaver has a large measure of control over
  its own destiny
• Each beaver on its own decides how the work is
  going to be done
• Each beaver operates like an independent
  contractor

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Role of Management

• Way of the Beaver Management needs to get out of
  the way of the workers so that the workers can do
  the work their way rather than to follow the way
  of some narrow-minded, mean spirited, self-esteem
  chipping away by micromanaging bosses
• Workers must be allowed to exercise their own
  best judgment

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Role of the Workers

• Workers must be allowed to do what they do
  because they decide to do, rather than because
  they have been ordered to
• Workers need to be allowed to have a real say in
  how the work gets done
• Workers must accept the challenge to have a say
  in how the work gets done

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Steps For Managers When Empowering Workers 1-5

• Lets them know the work is worthwhile
• Gives direction as to what needs to be
  accomplished
• Makes sure the team shares this goal and vision
• Helps sets the values and principles guiding the
  work to be done
• Makes the resources available to accomplish the
  work

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Steps For Managers When Empowering Workers 6-9

• Holds back from over managing
• Makes sure that inside and outside the
  organization there is support for this empowering
  effort
• Watches for obstacles which could derail this
  effort to ward off trouble
• Is ready to change direction if needed

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The Golden Rule for Management

• People who are truly in control, work for
  organizations that value them as persons. Their
  thoughts, feelings, needs, and dreams are
  respected, listened to, and acted upon.
• (Blanchard Bowles,1998, p. 85)

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Challenge for the Workers

• First provide them adequate training so that they
  are capable of doing the work ahead
• Then management needs to stretch them by giving
  them work that demands their best allows them
  to learn move ahead in uncharted territory

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Way of the Beaver In Control of Achieving the
Goal

1. A playing field with clearly marked territory
2. Thoughts, feelings, needs dreams are respected,
   listened to acted upon
3. Workers are able to do the work but are
   challenged at the same time!

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Important Lesson

• The Way of the Beaver
• Fulfills
• Gods Plan
• For the Beaver
• The entire organization has to support a worker
  if the worker is to take control of his own work

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Gift of the Goose
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Gift of the GooseCheering Others On

• Workers providing encouragement
  enthusiastically cheering one another is the
  Gift of the Goose
• It is the act of letting each other know how
  great they are!
• It is not just management who needs to do the
  cheering, fellow workers need to cheer each other
  on as well

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Impact of the Gift of the Goose

• Gift of the goose - cheering one another on,
  brings enthusiasm to the Spirit of the Squirrel
  and the Way of the Beaver
• It is how the mission comes alive

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Powerful Elements of aHealthy Mission

• People who set out to accomplish something that
  they believe is important worthwhile (Spirit of
  the Squirrel-The Right Work)
• People need to make a contribution to the way
  that work is done (Way of the Beaver-The Right
  Way)
• Driving force behind people pursing the mission
  is a reason for doing the work-a need to be
  fulfilled (Gift of the Goose-The Right Reward)
• You reward people by fulfilling those needs
• Gung Ho people do the right work, the right way
  for the right reward!

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A Formula that Works

• Einstein's Formula E mc²
• People are rewarded in two ways cash and
  congratulations
• C squared really means 2 cs SO
• Enthusiasm mission times cash congratulations
• Congratulations are affirmations of who people
  are, that what they do matters that they are
  making a valuable contribution toward achieving
  the shared mission-namely right work done the
  right way

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Congratulations that work

• Must first be TRUE congratulations
• T imely
• R esponsive
• U nconditional
• E nthusiastic

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Congratulations that work

• Congratulations that work must be
• Spontaneous rather than Programmed
• Individual rather than Blanket
• Specific rather than General
• Unique rather than Traditional

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Gift of the GooseCheering Others On

1. Active or passive, congratulations must be TRUE
2. People doing the right work, the right way for
   the right reward!
3. E mc² - Enthusiasm equals mission times cash
   congratulations

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Lesson to Learn

• The Gift of the Goose
• Is Gods Gift
• We Give Each Other
• Cheering is a gift that we give to one another
  because it is the right thing to do when the
  right work is being done in the right way

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So Can these Animals Help?

• Spirit of the Squirrel-Do the Right Work
• Way of the Beaver-Do Work the Right Way
• Gift of the Goose-Do Work for the Right Reward
• If so then you will have a team that is GUNG HO

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Reference

• Ken Blanchard and Sheldon Bowles (1998). Gung
  Ho! Turn on the People in Any Organization. New
  York William Morrow and Company