What if the Bank was

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What if the Bank was
Clara Mullins VP, Operations Program Director,
BCP Administrator at City National Bank of
WV Founding Chairman of the WV Bankers
Association Disaster Preparedness Task
Force Member of the WV Citizens Corp Council and
Volunteer WV
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Critical Infrastructures

• Chemical Commercial Facility
• Communication Critical Manufacturing
• Dams Defense Industrial Base
• Energy Emergency Services
• Financial Services Food-Agriculture
• Health Care Government Facility
• Nuclear Reactors Information Technology
• Transportation Water/Waste Water

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Financial Services Sector

• The US DHS defines the Banking and Financial
  Services Sector as the backbone of the world
  economy and represents a vital component of our
  nation's critical infrastructure.
• The Financial Services Sector consists of over
  29,000 financial firms.
• Banks, Thrifts, Credit Unions, Insurers,
  Securities/Brokers, Dealers, Investment
  Companies, and certain financial utilities.

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Banks are required by their Regulators to have a
Plan
Disaster recovery is of particular importance
for the banks in a locality hit by crisis more
so than other businesses because their services
are in great demand during times of community
disaster. Robert Bronner, SunGard

• ? Banks are required to test their plans at
• least annually.

? Banks are required to have a separate Pandemic
plan.
? Bank plans have now gone beyond IT by
encompassing all aspects in their plans,
including vendor dependencies.
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Disasters that have impacted banks in West
Virginia

• Hurricanes Katrina Sandy
• Tornados
• Derecho / storm damage
• Fires
• Flooding
• Snow storms
• Accidents (chemical spills, explosions)
• Robberies
• Long-term power outages
• Technology (hackers, cyber crimes)

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The Dept. of Treasury and the Financial and
Banking Information Infrastructure Committee
(FBIIC) have identified four important sector
dependencies for financial institutions

• Energy
• Information Technology
• Transportation Systems
• Communications

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During a disaster

• Critical dependencies can include the need for
  assistance to help provide and restore

• Staff health safety
• Building safety security
• Secure communications
• Utilities (power)
• Food Water
• Cash delivery (transportation)

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Ask yourself What would happen if a disaster
closed the bank?

• How will it affect YOU?

• Money may be needed for gasoline food/water
  purchases (ATMs may be unavailable and
  debit/credit cards may be useless)
• Extra cash may be needed for supply
  replenishments
• Disaster may cause civil unrest (theft,
  vandalism, riots)
• Could suspend repairs needed to be made by
  homeowners businesses (insurance claim check
  processing, etc.)

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Sector Collaboration

• Work collaboratively with public and private
  sector partners to identify, prioritize, and
  coordinate the protection of critical
  infrastructure.

What are some ways that banks can collaborate
within the community and with other critical
sectors?
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Collaboration efforts that may help the Financial
Services Sector

• Offer training (evacuation drills CPR class
  fire extinguisher training shelter-in-place
  training walk-thru observations)
• Have contacts in place so we know who to call for
  help (other than 911)
• Suggest alternate utility options (generators,
  emergency fuel, emergency bathrooms)
• Support enhanced security (security alarms
  cameras may not be working during a disaster)
• Collaborative testing (pandemic drive-thru mass
  casualty emergency shelter)

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What can banks do to help be better prepared in
the Financial Sector?

• Train (staff and community)
• ? Host a Health Safety Day at a Bank
• ? Encourage financial preparedness within the
  community (http//www.operationhope.org/images/upl
  oads/Files/effak2.pdf)
• Update plans (consider other dependencies
  contacts)
• Test practice the plan (not just IT)
• Collaborate with other sectors in the community
• ? Contact your WV Bankers Association Regional
  Representative

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Questions or Suggestions?