Performance and Performance Evaluation

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Performance and Performance Evaluation

• Rong-Tsu Wang

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Performance

• Definition
• measurement in the extent of achieving
  organization goals

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Performance

• Composition
• Efficiency
• Effectiveness
• Satisfaction

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Performance
Efficiency Effectiveness
do thing right do right thing
the ratio of input and output the difference between output and goal
measures the resources expended to produce output measures the output used against the resources expended
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Performance Evaluation

• Definition
• Planned
• Scientific
• Reduce bias
• Control

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Performance Evaluation

• Scope
• Production
• Marketing
• Execution
• Finance
• R D

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Performance Evaluation

• Problem Characteristics
• multi-attribute
• multi-criteria
• multi-hierarchy

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Performance Evaluation

• Characteristics between Indicators
• Substitution
• Independence
• Confliction

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Performance Evaluation

• Indicator Types
• quantitative
• qualitative

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Performance Evaluation

• Basic Framework

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Application of Transport Industry

• Cycle of operation activities of an enterprise

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Application of Transport Industry
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Application of Transport Industry

• Operation Performance
• Production Efficiency to measure the resources
  expended to produce output
• Marketing Efficiency to measure the extent to
  which output is used
• Execution Efficiency to measure the output used
  against the resources expended

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Application of Transport Industry

• The 9 major evaluation categories
• Under the ambit of transport
• Labor
• Transport Output
• Equipment
• Passenger
• Under the ambit of finance
• Assets
• Debts
• Capital
• Expense
• Income/Loss

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Application of Transport Industry

• The Performance Evaluation Items

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The Steps for Performance Evaluation

• Step1 to form conceptual framework
• Step2 to produce initial evaluation indicator
  set
• Step3 to conduct those indicators (fuzzy or
  crisp)

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The Steps for Performance Evaluation

• Step4 to group those indicators
• Step5 to select representative indicators from
  within each group
• Step6 to decide weight of each representative
  indicators

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The Steps for Performance Evaluation

• Step7 to calculate the grade and rank
• Step8 to analysis and discuss the result
• Step9 to conclude and suggest