ACROSS THE GENERATIONAL DIVIDE:

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• ACROSS THE GENERATIONAL DIVIDE
• Conflict Resolution at the Workplace
• In Honor of National Conflict Resolution Day
• At the Veterans Administration
• A workshop presented by
• Eileen Barkas Hoffman, Commissioner Project
  Director
• Federal Mediation Conciliation Service (FMCS)
• www.fmcs.gov

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Road Map to Training

• Gaining a better appreciation of each others
  traits and values.
• Developing a better understanding about
  differences in workplace norms.
• Identifying effective approaches to resolving
  generation-based conflicts.

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Background The Next Ten Years
will tend toward a talent shortage in spite of
increased job creation
Total positions to be filled 52 million
Number of jobs to be created 20 million
Number of jobs to be vacated 32 million
Total potential employees available 29 million
Projected employee gap 23 million
Total positions to be filled 52 million
Source Bureau of Labor Statistics
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Workplace Trends

• Delayering of the workplace
• Incentives other than salary
• Different concepts of career and success
• Globalized economy and potential outsourcing
• Virtual workplace and Technological revolution
• Return of the retired worker

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Generational Groups

• Traditionalists (1922-1945) 75 million
• Baby Boomers (1946-1964) 80 million
• Generation X (1965-1981) 46 million
• Millennials (1982-2002) 76 million

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Workplace Issues
Training
Traditionalists
Hours of Work
57
Dress Code
Shared Values
Tenure
Feedback
Gen Xers
Boomers
45-55
35-45
Work Ethic
Communication
Millennials
25
Work-Life Balance
Recruitment
Promotions
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Generations in Conflict
They have no work ethic. Theyre just a bunch
of slackers.
So, I told my boss, If youre looking for
loyalty, buy a dog.
Hes been out of training and in the field for 6
months and he wants a promotion a promotion!
She wants a career map. H---! I dont even
know if there will be a customer relations
department this time next year.
If I hear We tried that in 87 one more time,
Ill hurl in his wrinkly old face.
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Generations at Work
Clashpoints
Four generations working together with different
views on

• Authority
• Attitude Towards Work
• Teamwork/Training
• Communication
• Development/Skill building/Technology Transfer
• Work Life Balance
• Rewards/Incentives
• Dress Code

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FMCS works to customize your own Generational
Workshop to serve your workforce needs

• During this highly interactive workshop, FMCS
  trainers reveal the criteria for generational
  viewpoints and applications in the workplace.
• Participants learn how they may identify with
  their own generational group and develop insight
  into their respective goals and interests in the
  workplace.
• Participants gain a better understanding about
  communication and workplace conflict by
  discussing generational differences and learn
  tips for more effective communication in the
  workplace.

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For Further Information.

• Eileen Hoffman ebhoffman_at_fmcs.gov
• Jennifer Ortiz jortiz_at_fmcs.gov
• Denise P. McKenney- dmckenney_at_fmcs.gov
• FMCS Institute Courses or [phone]
• www.fmcs.gov