Research Session 3: Case studies in Living Lab application domains

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Research Session 3 Case studies in Living Lab
application domains
A New User-centric Approach to Impact Assessment.
Case Express to Connect -project Anne
Äyväri Laurea University of Applied Sciences,
Finland

• The 4th ENoLL Living Lab Summer School
• 27th-30 August 2013
• Manchester School of Arts

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E2C project

• The overall objective
• to develop, test, and deploy digital storytelling
  games.
• These games
• stimulate and facilitate social connectedness
  among older adults,
• thus prevent loneliness.
• EU AAL JP, 1.3.201028.2.2013
• http//www.express2connect.org/

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Storyville games

• http//www.storyvillestudios.nl/

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www.storyvillestudios.nl
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Mission impossible 1
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How to evaluate the long-term impacts of the new
service on an individuals life during the
service development process?
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A new approach to impact assessment was needed.
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The Impact Assessment on the Individual Level
New questionnaire for the E2C concept testing
evaluation criteria based on the desired outcomes
Desired outcomes based on the ethnographic
studies
Identifying the questions linked with the desired
outcomes in the well-known measures of quality of
life and social connectedness
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Lets imagine the impacts!

• Question
• Lets assume that you have utilised the
  service for some years. Please, assess if the
  usage of the service has had any impact on your
  life and your wellbeing. Be free to use your
  imagination!
• Scale
• YES, the usage of the service has had some impact
  in this respect.
• The usage of the service has had NO impact in
  this respect.
• Dont know.

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Ties between family gt to be close and have
space examples of new items

• It is easier for me to keep in contact with my
  close ones when I feel like it.
• Im less worried how my nearest next-of-kin
  (children, grandchildren) are doing, and they are
  less worried how I am doing.
• The feeling of closeness between family members
  has grown stronger.

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Feedback to designers does the usage of the new
service enhance chances of reaching the desired
outcomes?
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Anticipated long-term impacts, 2011, of Yes,
TOP 5 (N16)
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Mission impossible 2
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How to convert the anticipated impacts on social
connectedness into monetary terms?
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Portraits

• Kauko Trudie
  Kirsten
• The Family Amateur
  The Globetrotter The
  Professional Human
• 
  Being

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Scenarios what will happen within a year?

• when the risks of falling into loneliness come
  true
• effects on the physiological, psychological, and
  social wellbeing

• when Storyville gaming works as a trigger for
  strengthening connectedness
• effects on the physiological, psychological, and
  social wellbeing

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Next Identify the chain of effects
Feels himself needed
Goes out more often (mobility increases)
Beneficial impacts for Kauko
Pain in his back eases
Costs related to depression and pain in his back
decrease
Becomes more active
Opens up, starts to talk more
The quality of his life is improving
Takes better care of himself
The risk of depression disappears
Becomes active in societal issues, politics
His relationship with his wife becomes better.
Feels himself appreciated
Beneficial impacts for family members, close
ones
The risk of his wife becoming depressed decreases.
The risk for divorce becomes smaller.
He talks to his wife more.
His wife feels herself needed.
Joint interests with children and grandchildren,
something to share
Grandparents take care of grandchildren
Children (busy with their jobs) feel less
stressed.
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Kauko, Scenario A. Loneliness effects Kauko's
health (Danish experts)
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And then put the price tag on the effects on
the life of one person
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Kauko (FI) Savings during the 1. year
Costs for society Costs for the individual/ family
Visiting a doctor at the local health centre twice a year. 142 / visit -gt 284 13,80 /visit -gt 27,60
Doctor refers to a physiotherapist. Five visits a year. 70 /visit -gt 350 7,50 /visit -gt 37,50
Medication Extended use of pain killers 352 tablets in a year. Stomach-protective drug (needed for painkillers) 352 tablets in a year - 17,60 84 42
Wifes consultation to couples therapist. - 100
TOTAL 651,60 291
Panadol 500mg, Burana 800mg, University
Pharmacy Somac 40 mg , University Pharmacy
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Kauko (FI) Costs related to gaming during the 1.
year
Costs for society Costs for the individual/ family
iPad 500
Refreshments Grandchildrens visits Football matches 100
Tickets and travelling expenses 100
TOTAL 700
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Trudie (DK) savings during the 1. year
Costs for society Costs for the individual/ family
A 3 day stay at hospital due to high blood sugar to adjust the level of medicine (nutrition therapists consultation and lab tests included) 2.950 Transportation costs
How to cope with diabetes -course at the local healthcare centre 147 Transportation costs
Medicine (when the costs exceed 490 , society covers the rest of the costs) 314 490
Multiple dose injection (MDI) therapy (follow up, care devices, insulin), further training on self care activities 3.400 Transportation costs
Psychotherapy 10 times/year - 10 x 107 1.070 transportation costs
TOTAL 6.811 1.560 transport
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Trudie (DK) - Costs related to playing during the
1. year
Costs for society Costs for the individual/ family
iPad 375
Refreshments for the next door neighbours during the gaming sessions 150
525
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Mission impossible 3
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How to scale up?
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Thank you for inspiring us to reach for new
user-centric approaches to impact assessment!
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anne.ayvari_at_laurea.fi
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