AgeRock Business Modeling

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AgeRock Business Modeling Focusing On
Performance Improvement

• Practical Business Solutions

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Process Improvement Agenda

• The Context of Process Analysis and Improvement
• (1) Process Description Process
• (2) Process Diagrams
• (3) Process Goals (Link to Strategy)
• (4) Process Roles (Link to Organogram)
• (5) Process Deliverables
• (6) Deliverable format/Layout
• (7) Process Integration
• (8) Process Implementation
• (9) Process Execution, Monitoring Evaluation
• (10) Performance Evaluation

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The Context of Process Analysis and Improvement
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(1) Process Descriptions

• Establish a Business Process Owner Structure
  (BPO)
• Establish a Business Architecture Team (BAT)
• Define the objectives of the BAT as a Team and
  its relationship to others
• Agree on the Process to execute the process
• Provide process descriptions in process templates

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(2) Process Diagrams

• Business units submit process description via
  their BPO
• BAT Draw Process strategy-oriented diagram
• BAT Draw Process flow diagram
• BAT optionally draw Process abstraction diagram
• BAT optionally draw Process information-oriented
  diagram
• BAT optionally draw process automation-oriented
  diagram

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(3) Process Goals Link to Strategy

• BAT Extract business goals from Corporate
  Strategy
• BAT Draw goal model (hierarchy) diagram to
  establish alignment between high-level goals and
  process goals.
• BAT and BPO Identify potential challenges
  hindering achievement of each goal
• BAT and BPOs Ensure common understanding between
  business units of goal model

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(4) Process Roles Link to Organogram

• A role defines the behaviour and responsibilities
  of an individual, or a set of individuals working
  together as a team, within the context of a
  business process
• A role is responsible for performing a process
• BAT ensures that roles participating in
  performing process activities should be traceable
  to the Organogram
• The role will participate in one or more business
  processes and may report or more than one manager
  or superior
• This shows the dynamic structure of Organisation

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(5) Process Deliverables

• BAT ensures that when a role performs an activity
  the result is a deliverable or output
• BAT ensures that to perform the activity the role
  may need an input deliverable from some
  process.
• BAT ensures that processes send and receive
  deliverables from each other using process events
• When one process send a deliverable this is
  called a send event
• When one process receives a deliverable this is
  called a receive event
• A deliverable is the basis of process integration

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(6) Deliverable Formats/Layouts

• BPO ensures that process inputs and outputs
  should have a layout called document format.
• Document format does not necessary refer to well
  designed template. It refers to the contents of
  the input or output in terms of the information
  items
• Where a template is required the layout is not
  very useful being blank, so guidelines on how to
  populate the contents are required.
• This should be done by the business subject
  matter expert,
• BAT ensures that document formats are submitted

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(7) Process Integration

• BAT establishes inter-dependencies between
  processes by analysing a combination of
  deliverable integration spreadsheet, processes,
  send and receive process events
• BAT Draws up an integration process diagram for a
  set of identified sub-processes
• BAT follow-up with BPO (business units/branches)
  on integration issues arising
• BAT update and provides integration results.

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(8) Process Implementation

• Involves getting the human, informational and
  technological (including ICT) resources ready so
  that the process can be executed
• Human resources knowledge, skill and
  competency Informational resources process
  deliverable formats Technological resources IT
  applications (software and hardware)
• Reviewing integrated processes and identifying
  processes for implementation using the change
  management process
• Prioritising process roll-out based on
  integration view ( automation means are also
  possible)
• BAT and BPOs collaborate during process
  implementation

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(9) Process Execution Monitoring Evaluation

• BPO ensures performance of the business
  process(es)
• BPO ensures feedback is provided regarding the
  process, if automated this feedback could
  available in real-time , that is, as the process
  is being performed
• Management performs evaluation of processes and
  recommends changes to fine tune the performance
  of the processes.
• BAT in collaboration with BPOs effects changes by
  starting the cycle from process descriptions.
  However, the duration of the cycle grows shorter
  with efficiency improvements in processes.
• This stage can be done using business process
  management tool currently being investigated by
  Information Services (IS)

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(10) Performance Improvement Evaluating
Performance and implementing Intervention
Strategies
Evaluation is around process Value Chain
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Questions, Contacts Sources

• Kindly refer questions to the Business
  Architecture Team (BAT)
• AgeRock Practical Business Solutions
• Tel [phone] or
• Email perform_at_agerock.co.za
• Our foundational sources RUP, EUP, TOGAF, UML,
  SIX SIGMA, etc.

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Thank you!!