Cisco IP Phone Training

1
Cisco IP Phone Training
CNS Telecommunications PHONE [phone]
2
Cisco 7960, 7962, 7965

• 2 lines 4 speed dials
• 3 lines 3 speed dials
• Up to 6 lines

3
Cisco 7940, 7945

• 2 lines
• All the same features of larger phones

4
Cisco 7911

• Single line phone
• Hands free dialing
• Similar features of larger phones

5
Cisco 7914, 7915, 7916 Add-On Modules

• 7914 - 14 programmable buttons
• Line Appearances, Speed Dials or both
• 7915 7916 24 programmable buttons
• Speed Dials, Busy Lamp Fields or Call Pickup

6
LCD Display

• Displays line appearance and speed dials
• Provides features such as date, time, calling
  party name, calling party number, number dialed
• Soft keys for added features
• Icons depicting call status

7
Phone Features

• LIGHT ON HANDSET - Indicates message waiting and
  flashes when a call is incoming
• SCROLL UP/DOWN KEY
• Scrolls between calls
• Through directories, services, settings
• VOLUME
• Controls ringer (auto save)
• Incoming caller (press save)
• HEADSET Built-in headset port
• MUTE - Only mutes your side of call (you can
  still hear caller)?
• SPEAKER

8
Feature Keys

• Messages Direct access to voice mail
• Directories Identifies incoming calls, call
  logs, and directory information
• Missed Calls
• Received Calls
• Placed Calls
• IPhone Directory
• Personal Directory
• NOTE Calls can be placed from directories (must
  edit if off campus calls)
• Settings
• Contrast (set contrast)?
• Ring type (set ringer)
• Services configured on web http//iphone.voip.uf
  l.edu/ccmuser

9
Soft Keys

• Four soft keys that guide users through call
  features and functions
• On screen display changes based on operation you
  are doing
• Not all soft keys apply to our system

10
On Hook Soft Keys

• 1-Redial
• 2-New Call Press to make new call
• 3-CFwdALL
• With phone on hook
• Press key
• Dial number to which you want phone forwarded
  (display will show Forwarded to XXXXX)
• To remove, press CFwdALL once
• 4-Blank

11
Off Hook Soft Keys

• First screen
• 1-Redial
• 2-End Call
• 3-CFwdALL
• 4-more (takes you to 2nd screen)
• Second screen
• 1-Pick up
• 2-GPickup
• 3-Meet Me
• 4-more (takes you to 1st screen)?

12
On a Call Soft Keys

• First screen
• 1-Hold
• 2-EndCall
• 3-Transfer
• 4-more (takes you to 2nd screen)
• Second screen
• 1-Park
• 2-Conf
• 3-ConfList
• 4-more (takes you to 3rd screen)?

• Third screen
• 1-Select
• 2-Join
• 3-Direct Transfer
• 4-more (takes you to 4th screen)
• Fourth screen
• 1-VidMode
• Not Used

13
On Hold Soft Keys

• First screen
• 1-Resume
• 2-New Call
• 3-DirTrfr
• 4-more (takes you to 2nd screen)
• Second screen
• 1-Select
• 2-Join
• 3-blank
• 4-more (takes you to 1st screen)?

14
Information Key

• (i) or ? Key
• Press this key (i), then any of the 4 surrounding
  keys or the soft key for information about that
  key.
• Press twice for help with using help key

15
Call Functions
This overview will show how to ANSWER A CALL
TOGGLE BETWEEN CALLS TRANSFER A CALL
CONFERENCE CALLS
16
ANSWER A CALL

• There are several ways to answer a call
• Pick up receiver
• Press speaker button
• Press Answer soft key
• If you are using a headset, you must press Answer
  soft key
• Press line button

17
ANSWER WHILE ON EXISTING CALL (Toggle)?

• Press the Answer soft key when you are on a call
  and another call comes in
• No need to put first call on Hold (the phone will
  do it for you)?
• The call you are on will be grayed and show
  steady
• The call on hold will blink
• You can toggle between calls with the blue toggle
  key (Up / Down Arrow Key)
• Press EndCall soft key when you want to hang up
  from the call you are on
• You will then see Resume on the soft keys
• Press Resume
• Retrieve call

18
CALL TRANSFER

• To transfer a call from your line to another line
• Press Transfer soft key
• Dial number
• If you wish to announce the call, stay on the
  line.
• If no answer or call is rejected, press End Call
  then Resume.
• Press Transfer soft key
• Example to transfer to extension 392-1234
• Transf, 2-1234, Transf

19
CONFERENCE CALLS

• Dial number (or from existing call)?
• Press more then Confrn soft keys
• Dial second number
• After you connect to second number, press Confrn
  soft key again
• Press Confrn soft key
• Dial third number
• After you connect to third number, press Confrn
  soft key again

20
Questions?

• More info
• http//telecom.cns.ufl.edu/
• Phone [phone]
• Thanks for your attendance !
• Created by Jackie R. Wilk jrwilk_at_ufl.edu
• Last updated by Rosa Jackson 04/21/2010