VoIP Telephone Training

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VoIP Telephone Training
Voice Over Internet Protocol(VoIP)

• VoIP Telephone Trainer
• Kerri Jasen

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Training Objectives

• Provide an overview and basic understanding
  ofVoIP telephone features and functionality
• Introduce advanced features and functionality
• Provide support and training informationNOTEFor
  specific departmental telephone configuration
  and functionality, please contact your
  departmentalVoIP Telephone Coordinator

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Dialing from a VoIP Telephone
Campus to Campus Dial all seven digits North
645-2000 South 829-2000 Center of Excellence
881-2000 Campus to Off-Campus Local dial all
seven digits 662-2000 Long Distance and
International Calling dial additional
numbers 1 area code number 0 11
country code city code number Note UB
pays for and closely monitors long distance and
international VoIP calling usage. Dialing
Instructions At a Glance To update LDAP entries,
see your Departmental Coordinator
Dialing 9 is not required
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In an Emergency
Downtown Campus Locations (except for COE)911
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VoIP Telephone Support

voip.buffalo.edu
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VoIPTrainer

• Account Registration and Activation

• UB email address victoria_at_buffalo.edu
• Password DO NOT use your UBIT password

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Features
Its just a phone

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VoIP Telephone Buttons and Features

• 1 Handset

2 LCD Screen
1

• 3 Foot stand Adjustment

2
4 Help

• 5 Volume

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6 Sound Controls
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5
6
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Volume ButtonAdjust Ring and Call Volume
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VoIP Telephone Buttons and Features
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10
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9
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Soft Key Buttons
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Standard Soft Key Template
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Phone Buttons
2 Button Model
6 Button Model
Side Car / 14 Buttons
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Phone Button Options

• Line or Directory Numberto receive and place
  calls from
• Speed Dialallows you to press a button to place
  a call
• Busy Lamp Field (BLF)allows an operator to see
  if others are on their phones

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Configuration Examples
2 Button Model
Button 1 Persons Direct NumberButton 2
Speed Dial
Button 1 Departmental NumberButton 2
Persons Direct Number
Button 1 Departmental NumberButton 2 Speed
Dial
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Configuration Examples
6 Button Model
Button 1 Departmental NumberButton 2
Persons Direct Number Button 3 BLF for
Chair Button 4 BLF for Co-worker Button 5
Speed Dial to Assistant Button 6 Speed Dial to
IT Desk
Button 1 Persons Direct NumberButton 2
Departmental Number Button 3 BLF for
Dean Button 4 BLF for Faculty Button 5 BLF
for Faculty Button 6 Speed Dial to Assistant
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Configuration Examples
Side Car / 14 Buttons
Button 1 Departmental NumberButton 2
Persons Direct Number Button 3 BLF for
Dean Button 4 BLF for Deans Assistant Button 5
Speed Dial to Assistant Button 6 Speed Dial
to IT Desk
Buttons 7 20 BLF for Faculty
Buttons 21 34 BLF for Staff
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Using a VoIP Telephone
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Place a Call
1

• Pick up the handset and enter a number OR
• Press the SPEAKER button and enter a number OR
• Press the unlit HEADSET button and enter a number
  OR
• Press the lit HEADSETbutton, press the NEW CALL
  soft key, then entera number

3/4
2
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Answering a Call
1

• Lift the handset OR
• Press the SPEAKERbutton OR
• Press the unlit HEADSET button OR
• Press the ANSWER soft key if the headset button
  islit OR
• Press the flashing line button

5
3/4
2
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Hold and Resume

• While on a call, press the Hold soft key
• To retrieve a call, press the Resume soft key

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Transfer a Call

• While on a call, press the Transfer soft key,
  then dial the third partys number
• When the third party answers, announce thecall,
  press the Transfersoft key again, thenhang up
• If the third party isbusy or unavailable,press
  the EndCallsoft key, then pressthe Resume soft
  keyto return to the first party

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Make a Conference Call

• While on a call, press the More soft key, then
  the Confrn soft key, the first caller will
  automatically be placed on hold
• Dial the next partysnumber, when the nextparty
  answers, press theConfrn soft key to add
  thiscaller to the conference
• Repeat the processto establish up tosix callers

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Manage Multiple Incoming Calls

• To answer an incoming call while on another call,
  press the Answer soft keyThe first call is
  automatically placed on hold.
• Use the Navigation buttonto return to the first
  caller, then press the Resumesoft key

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Call Forwarding
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Park Soft Key
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Park Soft Key
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Park Soft Key
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Join Soft Key
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Join Soft Key
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Join Soft Key

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Join Soft Key
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iDivert Soft Key
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Feature Buttons
Its still just a phone
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Feature Buttons

• messages

directories

• settings

Retrieve voice mail messagesfrom old phones
before they are removed from your desk
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Set Up Voice Mail

• Press the Messages button
• Enter the default password 828648986 followed by
  
• Change your name,greeting and passwordfrom the
  Set Up Optionswithin the voice mail system
• Follow the prompts tocomplete the process

Change your password Set up voice mail
ASAP
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Access Voice Mail

• Press the Messages button
• Enter your password followed by
• Follow the prompts to access your messages

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Voice Mail Menus
During Messages
1
Restart Message
Retrieve Messages
2
Save
1
New
3
Delete
1
3
Saved
4
Slow Playback
3
2
Deleted
7
Rewind Message
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Fast-forward

Fast-forward to End
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VoIP Voice Mail Menu Document
To print, go to voip.buffalo.eduClick on
VoIP Voice Mail Menu
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Access Voice Mail Remotely

• Dial 645-3333
• When connected, press
• Enter your User ID(7 digit phone number)
  followed by
• Enter your password followed by

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Feature Buttons
messages

• directories

settings

• Call Logs
• Missed, Received, Placed
• Corporate Directory
• Personal Directory
• Personal Address Book
• Personal Fast Dials

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DirectoriesMissed, Received, Placed
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DirectoriesPlaced Calls
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DirectoriesPlaced Calls
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Feature Buttons

• messages

directories

• settings

• Adjust
• Rings
• LCD screen contrast

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Change Ring Type
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Change Ring Type
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Change Ring Type
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Change Ring Type
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Ring Selection
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Change Contrast of LCD Screen
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Change Contrast of LCD Screen
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Change Contrast of LCD Screen
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Change Contrast of LCD Screen
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CallManager User Interface

• voip.buffalo.edu/callmanager

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CallManager User Interface Login
Default Password is 12345 VoIP Phone Quick
Reference

• Browser Password
• between 5 and 25 characters
• letters and/or numbers
• no spaces

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CallManager User Interface User Options Menu
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User Options Menu User Settings Change Browser
Password and Phone Pin
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User Settings Change Browser Password and Phone
Pin

• Browser Password
• between 5 and 25 characters
• letters and/or numbers
• no spaces

Default 12345
Default 12345678

• Phone Pin
• between 5 and 25 characters
• numeric only
• no spaces

VoIP Phone Quick Reference
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Users Options Menu Device Line Settings /
Incoming Call Forwarding
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Device Line Settings / Incoming Call Forwarding
Cisco User Guide
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Line Settings Incoming Call Forwarding
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Line Settings Incoming Call Forwarding
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Device Speed Dials Add New / Associated with a
Button / Abbreviated Dialing
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Speed Dials Add New / Associated with a Button
6453160
Tina Work
Tina Work
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Speed Dials Associated with a Button
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Speed Dials / Abbreviated Dialing Add New / Not
Associated with a Button
6453160
Tina Work
Tina Work
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Speed Dials / Abbreviated Dialing Not Associated
with a Button
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Speed Dials / Abbreviated Dialing Not Associated
with a Button
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User Options Menu Personal Address Book
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Personal Address Book Add New
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Personal Address Book Data Entry
Kerri
Jasen
Kerri
jasen_at_buffalo.edu
6451234
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DirectoriesPersonal Directory
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Personal DirectoryPersonal Address Book and
Personal Fast Dials
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Personal Address BookSearch
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Personal Address BookEntry Found
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Personal Address BookEntry / Access to Fast Dial
Directory
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User Options Menu Fast Dials
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Fast Dials Add New
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Fast Dials / Raw Entry Enter Data/ NOT associated
with Personal Address Book
4
6452727
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Personal DirectoryPersonal Fast Dials
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Personal Fast Dials Phone ListingRaw Entry / NOT
Associated with Personal Address Book
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Fast Dials / Associated with Personal Address
Book Add New
Nick Name
Begins with
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Fast Dials / Associated with Personal Address
Book Search
Kerri
Nick Name
Begins with
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Fast Dials / Associated with Personal Address
Book Populate and Save
6451234
4
6451234
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Personal DirectoryPersonal Fast Dials
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Personal Fast Dials Phone ListingAssociated with
Personal Address Book
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DirectoriesCorporate
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Corporate DirectorySearch
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Corporate DirectoryEntry Found
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Speed Dials vs. Fast Dials

• Speed Dials

• Fast Dials

• Phone directory
• Search feature
• Dial from directory
• Set up from phone
• Set up from web interface

• No phone directory
• No search feature
• Dial from line button on phone
• Use AbbrDial soft key to dial
• Set up from web interface

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Password and Pin Numbers

• Phone Password

Browser Password

• - Access additional phone features online using
  the CallManager User Interface
• - Default 12345
• - 5 to 25 characters
• - Letters and/or numbers, no spaces

• - Access voice mail
• - Default 828648986
• - 5 to 10 characters
• - System will not allow
• Your telephone number
• The same digits, 44444
• A sequence of digits, 12345

Phone Pin

• - Log in and out of Personal Directory
• - 5 and 25 characters
• - Numeric only, no spaces

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Remember Its just a phone!

• New dialing formats
• voip.buffalo.edu
• VoIP Quick Reference Guide
• VoIPTrainer Online Training Software
• CallManager User Interface
• Voice Mail
• Retrieve voice mail messages from old phones
• Set up VoIP voice mail ASAP
• Reset password

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