Intorduction to Project Management

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Project Management Quality Management
Dr. Lotfi Gaafar
This Presentation is uses information from
PMBOK Guide 2000
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Definition of Quality

• Quality is the sum of characteristics of an
  entity that describes and affects its ability to
  satisfy stated or implied needs, its conformance
  to requirements and its fitness for use
• Meeting or exceeding your customers
  requirements/needs.
• Doing the right things right first time and every
  time

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Definition of Quality
There are 8 ways to evaluate the Quality
according to customers requirements

• Performance
• Reliability
• Durability
• Serviceability
• Aesthetics
• Features
• Perceived Quality
• Conformance to Standards

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Modern Quality Management

• Modern quality management
• requires customer satisfaction (internal/external)
  
• prefers prevention of the cause of quality defect
  to inspecting the product for defects at the end
• recognizes management responsibility for quality
• Continuous improvement

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Awards for Distinctive Quality Management

• The Malcolm Baldrige Quality Award was started in
  1987 to recognize companies with world-class
  quality
• ISO 9000 provides minimum requirements for an
  organization to meet their quality certification
  standards

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Project Quality Management Tasks

• Quality planning identifying which quality
  standards are relevant to the project and how to
  satisfy them
• Quality assurance evaluating overall project
  performance to ensure the project will satisfy
  the relevant quality standards
• Quality control monitoring specific project
  results to ensure that they comply with the
  relevant quality standards while identifying ways
  to improve overall quality

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Quality Planning

• The design phase should take quality standards
  into consideration and ensure the matching of
  customers requirements
• Many scope aspects like functionality, features,
  system outputs, performance, reliability, and
  maintainability affects the overall quality

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Quality Assurance

• Quality assurance involves all the tasks done to
  satisfy and ensure the required quality standards
  for a project
• The aim of quality assurance is continuous
  quality improvement
• Quality audits help identify defects and that can
  improve performance on current or future projects

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Quality Control

• The main output of quality control include
• Acceptance decisions
• Rework
• Process adjustments
• Tools and techniques used include
• Pareto analysis
• statistical sampling
• quality control charts
• testing

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The Cost of Quality

• The cost of quality is
• the cost of conformance or delivering products
  that meet requirements and fitness for use
• the cost of nonconformance or taking
  responsibility for failures or not meeting
  quality expectations

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Four Cost Categories Related to Quality

• Prevention cost the cost of planning and
  executing a project so it is error-free or within
  an acceptable error range
• Appraisal cost the cost of evaluating processes
  and their outputs to ensure quality
• Internal failure cost cost incurred to correct
  an identified defect before the customer receives
  the product
• External failure cost cost that relates to all
  errors not detected and corrected before delivery
  to the customer

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