Job Improvement

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Job Improvement
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Joint Quality Resource (JQR)
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JQRT ?????
1.JQP1 Joint Quality Plant (??)???????JQR??. 2.
JQM1 Joint Quality Manager ?????????,????????,??
,?
????. 3.JQE2 Joint Quality Engineer
???????,??????,????,????
????,?????????,??????
??
??, ???????. 4.JQT Joint Quality Taskforce
?????? (1).???,??,??,??,???? (2).????????
(3).??,????????? (4). ??,???????????,??????
5.Joint Quality Inspector (1).????IQC??????????
(2).????????,????????????.
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Quarterly Business Review (QBR ) Template
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Neatness Control
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Warehouse Management
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Quality Pays
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Quality Pays
Levers of quality management
Constantly improving Management of key levers
Level I
Level II
Level III
Level IV
Key levers
Strategy and organization
1 Top management involvement 2 Quality
objectives 3 QA as consultant 4 Flat
hierarchies 5 Preventive focus




Zero defect Production as core process
6 Self-checking by workers 7 Projects with
suppliers 8 Preventive QA tools 9 Controlled
RD volume 10 Involvement with customer




Design to quality as core process
Mobilization
11 Decision-making authority 12 Problem-solving
by shop floor workers 13 Operationalized
objectives 14 Self-managing teams 15 Worker
satisfaction




Weaknesses Average
Strengths
77
Quality Pays
Four levers of quality
Top performance in quality management
Level IV Perfection
Level III Prevention
Level II Quality assurance
Level I Inspection
Characteristics
? End customer orientation and superior
products ? Cultural realignment
? Improvement in production process ? Start
of worker involvement
? Process capability and manufacturability
in development ? Supplier integration
? Quality through inspection ? Little quality
consciousness and know-how
Methods (added from Level II onwards)
QFD, design review with Customer /
supplier, customer surveys, employee surveys
Insufficient / wrong use of QA tools
SPC, audits, quality circles, Poka-Yoke, some use
of FMEA
Process-FMEA, product-FMEA, design
of experiments, design review, failure
tree analysis
Participating functions
Quality assurance
Production, quality assurance (QA)
Production, quality assurance, RD, purchasing
All functions, customers, suppliers
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Quality Pays
Moving from level I inspection to level II
quality assurance
Strategy and organization
? Quality objectives for production units ? Focus
increase in process capability
IV
Core processes
III
Perfection
? Capturing and analysing production-related
quality data ? Introduction of SPC for all
important processes ? Shift of quality
inspection to operative level
II
Prevention
Quality assurance
I
Inspection
Mobilization
? Increase in quality consciousness ? Training in
quality topics
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Quality Pays
Moving from level II quality assurance to level
III prevention
Strategy and organization
? Quality objectives for RD ? Quality objectives
for purchasing
Core processes
IV
III
? Use of preventive QA tools ? Delegation of
quality tasks to functional area, central QA
department as consultant ? Supplier integration ?
Simultaneous engineering interfunctional teams
Perfection
II
Prevention
Quality assurance
I
Inspection
Mobilization
? job rotation (between RD and production,
within production) ? Expansion of quality circles
/ suggestion scheme
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Quality Pays
Moving from level III prevention to level IV
prevention
Strategy and organization
? Perfection objectives-e.g.,Zero defects ?
Design to quality objectives superior
product / service ? Quality objectives for all
functional areas and levels
Core processes
IV
? Aiming for maximum share in RD volume ?
Integration of suppliers and customers in own
development process ? Cross-functional teamwork
during the development process ? Marking
department to observe the end customer
Perfection
III
II
Prevention
I
Quality assurance
Inspection
Mobilization
? Decision-marking and problem-solving
authority for workers ? Interdisciplinary
training for engineering
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Quality Pays
Intensive use of QA tools in the development
process
of companies
Main area Of application
Top Quality tools
Quality function deployment
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5
Product FMEA
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Process FMEA
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Development process
90
Failure tree analysis (FTA)
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Design of experiments
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27
Design review
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SPC
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100
Quality circles
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Production process
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Product audit
90
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System audit
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85
High quality companies
Low quality companies