Suggested holistic approach for making connections to establish

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Ethnicity Training Network The Importance of
Knowledge and Training
Ethnicity and Cultural Diversity Network The
Globe Centre, Accrington 22nd September 2005
Dr Hala Abuateya Centre for Research in Primary
Care School of Medicine Univeristy of Leeds
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Outline

• Background
• Issues of ethnicity
• Ethnicity disadvantages
• Suggested solutions
• Promoting training on ethnic diversity
• The Ethnicity Training Network
• Reasons for the Network
• Benefits for service users and providers
• Involving people in the Network
• Network plan
• Creating changes
• Reasons for diversity training
• Developing cultural competence module
• Cultural competence questionnaire sections
• Assessment of the training impact
• Concluding remarks

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BackgroundIssues of Ethnicity

• High unmet needs e.g. health, employment and
  education
• Barriers to accessing services
• Accessible information
• Cultural and social issues
• Language limitations.
• Health inequalities
• High rates of disability and chronic diseases
• Poor access to services
• Poverty low income and inappropriate housing.
  

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BackgroundEthnicity disadvantages
Poverty
Housing
Access to services
Education
Employment
Language limitation
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BackgroundSuggested Solutions

• Create a network to exchange knowledge and
  skills.
• Provide more quality training on ethnicity and
  health to
• Raise cultural awareness
• Challenge stereotypes
• Improve information and skills.
• Help services to build information to cover
• Accurate records on ethnicity
• Good knowledge of the local community
• Encourage working in partnerships between
  different sectors.
• Assist services to develop policies and action to
  meet local needs.

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Promoting Training on Ethnic Diversity
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The Ethnicity Training Network is

• A group of skilled individuals and organisations
  who
• Offer information and skills to staff and service
  users
• Know the issues in ethnicity and health
• Are working to create real change.

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Reasons for the Network

• Create links between skilled trainers, services
  providers and service users.
• Share knowledge and skills between different
  service providers.
• Help improve professional courses for health and
  social care staff.
• Assist services to deliver government policies to
  people from minority ethnic groups.

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Benefits for Service Users and Providers

• For service providers
• Gain accurate knowledge and good quality training
  on diversity
• Improve professional training in universities and
  colleges.
• For service users
• Develop peoples understanding of
• ethnicity, health learning disabilities,
• knowledge and skills.
• Improve peoples
• access to better services,
• general health.

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Involving people in the Network
Trainers
Create connections between
Service users and family carers
Voluntary groups
Services providers
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Network plan
(1) Make links setup databases
(4) Assess and review progress
(2) Setup training
(3) Create a bank of good quality training
materials
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Reasons for Diversity Training

• Develop more supportive, cooperative, effective
  relationship with service users.
• Provide more accessible, appropriate and
  effective services.
• Interact effectively with people from different
  cultures.
• Develop awareness of professionals attitudes and
  sensitivity to ethnicity.
• Learn skills to negotiate communication and
  challenges. Skills includes
• Listening skills
• Respect for other cultures
• Provide proper explanations.

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Developing cultural competence in health and
social care
Slowly, I am reaching here
(5) Award of cultural competence Developed
jointly with the Commission for Racial Equality
to measure compliance with the Race Relations
(Amendment) Act 2002
(4) Reviewing services Measuring service users
satisfaction and service outcomes,
assessing and monitoring competence throughout
the service.
(3) Engagement Developing local partnerships,
information and policies. Developing
existing and new resources, structures
and vision statements.
(2) Planning and action Making services
appropriate and accessible.
(1) Introduction Raising awareness of the
needs, rights and cultural context of
service users.
Research evidance is used as a base for training.
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Cultural Competence Questionnaire Sections

• Needs, rights and cultural context of the service
  users
• Engaging with different communities
• Planning and action
• Monitoring and reviewing services
• Impact of training
• Demographic information

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Assessment of the training impact

• Tools short questionnaire and interviews
• Cultural competence evaluation sheet
• General session evaluation sheet

Before training
-Measure existing knowledge and skills
continuing assessment
During training
- Measure the learnt knowledge
-The implementation of the new skills
After training
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Concluding Remarks

• Active participation the success of this network
  depends on people taking active part.
• Engagement the Network is open to suggestions
  about how it should function.
• Contribution members are involved in the
  running of the Network.
• Sustainability ongoing encouragement to join and
  strengthen the Network.

Join Us to Make Us Stronger
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Thank you for listening
Please contact the Ethnicity Training
Network on Telephone[phone] E-mail
etn_at_leeds.ac.uk Website http//www.etn.leeds.ac.u
k/