Careers in the Hospitality and Tourism Industry

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Careers in the Hospitality and Tourism Industry

• Standard 4 Objective 1

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Career Segments

• Food and Beverage
• Lodging
• Travel/Tourism
• Sports, Events and Entertainment

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Food and Beverage

• Operations Functions that are dealt with on a
  daily basis to maintain a business.
• Managers in this area would
• Ensure proper staffing
• Make sure operations run smoothly and efficiently
• Adhere to government regulations
• Possible Jobs
• Restaurant Manager, Contract Food-Service
  Manager, Food-and-Beverage Director

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Food and Beverage

• Production Daily planning and producing of
  quality food items.
• Managers in this are would
• Staff
• Schedule
• Train employees
• Possible Jobs
• Purchasing Director, Receiving Manager, Chef

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Food and Beverage

• Service Providing quality food in a prompt and
  efficient way.
• Managers in this area would
• Satisfy guest needs
• Possible Jobs
• Catering Manager, Banquet Manager,
  Beverage-Service Manager, Convention-Service
  Manager

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Lodging

• Finance and Accounting Maintaining daily,
  weekly, monthly, and yearly accounting records.
• Managers in the area would
• Understand math and accounting
• Be aware of accounting trends
• Possible Jobs
• Night Auditor, Accounts Receivable Manager,
  Controller

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Lodging

• Human Resources In charge of recruiting,
  hiring, training hotel personnel.
• Managers in this area would
• Understand legal issues related to employment
• Plan
• Organize
• Possible Jobs
• Training Manager, Human Resource Director,
  Diversity Manager

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Lodging

• Operations Daily operations of a lodging
  facility.
• Managers in this area would
• Work with other divisions in the hotel
• Handle guest safety and security
• Possible Jobs
• Engineer, Security Manager, Revenue Manager

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Lodging

• Rooms Has the largest number of employees and
  generates the largest amount of revenue for a
  hotel.
• Positions in this area would include
• Front-desk
• Housekeeping
• Retail
• Possible Management Positions
• Division Manager, Concierge,
• Bell Captain

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Lodging

• Sales and Marketing Provides revenue for a
  location by selling rooms and meeting space.
• Employees working in this area would
• Generate leads
• Plan for and determine target market
• Monitor competition
• Possible Jobs
• Sales Director, Marketing Director, Catering
  Manager

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Travel/Tourism

• Destinations Promoting the beauty, events, and
  attractions of a destination.
• Possible Jobs
• Destination Marketing Operator, Reservations
  Manager, Purser

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Travel/Tourism

• Distribution Channels Agents and Intermediaries
  who promote goods and services to guests.
• Agents in this area would
• Recognize needs of guests
• Sell
• Possible Jobs
• Tour Operator, Tour Director, Incentive Travel
  Specialist, Travel Manager

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Travel/Tourism

• Transportation Includes all types of travel,
  including air, ground, and water.
• Employees working in this area would
• Have good customer-service skills
• Understand scheduling of various types of
  transportation
• Possible Jobs
• Reservations, Flight Attendant, Dispatcher

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Sports, Events and Entertainment

• Sports Managing facilities including parking,
  concessions, security, talent, spectators/fans.
• Possible Jobs
• Facilities Manager, Fitness Instructor, Sports
  Agent

Show me the money!
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Sports, Events and Entertainment

• Events Can add to a travelers experience and
  attract guests to hotels and restaurants.
• Possible Jobs
• Event Planner, Meeting Planner, Special-Event
  Coordinator

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Sports, Events and Entertainment

• Entertainment Generates large revenues.
• Employees working in this area would
• Promote and book acts
• Negotiate contracts
• Possible Positions
• Box-Office Manager, Cruise Director, Activity
  Director

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Entrepreneurship

• Entrepreneur Person who owns their own business.
• Entrepreneurs would
• Organize, manage
• Take risks
• Make decisions
• Advantages Provide unique services and
  products, more flexible, enthusiasm, better
  relationships with employees and customers
• Disadvantages Often work long hours, no brand
  recognition, less access to funding