Implementation Plan

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Implementation Plan
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IMPLEMENTATION PLAN

• Why an implementation plan?
• no guarantee that client will do your bidding
• receipt of deliverable versus successful
  implementation
• experience shows that P success ?.6 or less
  without help
• need to be pro-active
• Revisit your thoughts on the client's culture
• management style
• basic orientation of organization
• what does it take to achieve success around here?
  
• Plan to manage the change
• Perform a pilot test of the new system
• determine desired feedback from pilot
• obtain and evaluate feedback after pilot
• make necessary modifications

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IMPLEMENTATION PLAN Continued

• Documentation
• REMEMBER Your final report will be received
  with great enthusiasm and will then be put down
  by your client with the intention to "'get to it"
  as soon as yet another fire is extinguished. The
  next person to see the report will be a new
  employee whom you do not know and who was not
  there during your project. That person will be
  asked to make it work. Help that person out. It
  could be you!
• Draft the documentation
• For whom are you writing the documentation (more
  than one?)
• Initial "idiot" check by consultant before giving
  to client
• Pilot run at client
• Final documentation

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A CONSULTANT IS A CHANGE AGENT

• A new or improved system is a CHANGE
• Hardware - Software - Orgware
• Organizations do not change individuals do
• Individuals will frequently resist change
• Why Would Individuals Change? To reduce the
  difference between their current versus their
  desired self in the organization or situation. In
  other words, they must be convinced the change is
  in their own best interests (especially in these
  days of declining company and individual loyalty.
  "What's in it for me?"

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A CONSULTANT IS A CHANGE AGENTContinued

• How to Manage the Change?
• Unfreeze the Old Way. People must become
  convinced that change is desired. Focus on the
  big picture, the objectives, and the benefits.
• Manage the Change. Decide on the rate of change
  and where the change will begin. Full scale
  change or pilot operation or prototype. Provide
  opportunity for feedback to yourself on
  effectiveness of rate of change. Provide
  motivation to individuals in the organization.
  Focus the Change. Make sure the changes are
  consistent throughout the target individuals.
• Freeze the Change. Reinforce with all concerned
  the link between the new behavior and their own
  goals. Test to ensure the change has taken.

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Documentation and Training
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What Is Required?

• Talk to Instructor regarding exactly what is
  required
• Documentation and manuals as appropriate
• Train both the users and technical staff
• You develop evaluations for the client to
  complete regarding your system or project or
  report or your performance (return to us by SASE)
  must be approved by instructor before sending
• In addition to Perceived Ease of Use and
  Usefulness
• The final project met my expectations
• The final project provided significant value to
  my organization
• The team was easy to communicate with
• The team was easy to work with
• The training was helpful
• The documentation was useful
• What does the client do when you disappear?

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Depends On What Your Final Product Is

• Investigating Alternative Systems and Make Final
  Recommendation
• Research/ Raw data/ Backup Materials/ Survey
  Results
• Investigating Problem Areas and Recommending
  Solutions
• Interview Data/ Backup Materials /Survey
  Results/Focus Groups/Research
• Built a System
• Survey or Focus Group Results
• User Manual (Screenshots)
• Quick Reference Cards
• Technical Documentation
• Databases
• Forms
• Reports
• Code
• How to install/update/backup/reinstall

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• Website Design and Implementation
• User Manual
• Screen Shots with explanation of what to do
• Quick Reference Cards
• Technical Documentation
• Screen Shots
• Links explained
• HTML/Dreamweaver Code
• Training
• Schedule well in advance
• Train all the users (1 on 1 or small groups)
• Train the technical staff (how to
  install/update/backup/reinstall)

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The Technology Acceptance Model
Perceived Ease of Use
Intention To Use (technology acceptance)
Perceived Usefulness

• What is the intended purpose of the new IS/Web
  site?
• Phrase the measurement questions appropriately!

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Perceived Ease of Use

• Ease of use
• How easy is the information system to use?
• Database or application
• Learning curve? Flexibility? Skills required?
• Web How easily can a user find what he/she is
  interested in?
• Navigation needs to be intuitive!
• Page loading needs to be quick
• The three clicks rule
• Users should be able to accomplish what they need
  to in three clicks or less

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Ease of Use

• Potential survey questions
• Likert scale 1 1 2 3 4 5 6 7
• SA SD
• Learning to operate/use xxx would be easy for me.
• I find it easy to get xxx to do what I want it to
  do.
• I find using xxx to be clear and understandable.
• I find the xxx Web site to be easy to navigate.
• I find the xxx Web site to be flexible.
• Learning to use the xxx Web site is easy for me.

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Perceived Usefulness

• Usefulness
• Does the information system/Web site meet the
  needs of the user?
• How quickly can a user accomplish his/her task?
• Does the IS/Web site increase user effectiveness?
• Does the IS/Web site increase user productivity?
• Does the IS/Web site improve a users job/task
  performance?
• How does it add value to the user?

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Perceived Usefulness

• Potential survey questions
• Likert scale 1 1 2 3 4 5 6 7
• Strongly agree
• Using xxx enables me to accomplish tasks quickly.
• Using xxx increases my productivity.
• Using xxx enhances my effectiveness on the job.
• Using xxx increases my performance.

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Standard EvaluationPerceived Usefulness and
Ease of UseSurvey

• Perceived Usefulness
• Using the Books-a-million Web site will improve
  my performance in shopping or information seeking
  (e.g., save time or money).
• Using the Books-a-million Web site will enhance
  my effectiveness in shopping or information
  seeking (e.g., get the best deal or find the most
  information about a product).
• Using the Books-a-million. Web site will make it
  easier for me to shop or find information.
• Perceived Ease of Use
• My interaction with the Books-a-million Web site
  is clear and understandable.
• It is easy for me to become skillful at using the
  Books-a-million Web site.
• I find the Books-a-million Web site easy to use.

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Closing the project
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Closing the project

• Reminder Engaging in these projects has been
  interpreted by the University as work for hire
  in regard to both the clients and the student
  consultants. As such, any result of your efforts
  on the project is to be considered the property
  of the client and subject to all rights of
  property.

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Closing the project

• Discuss closing procedures with your client
• Get an agreement/checklist in writing
• Make sure everyone on the team and at the client
  are in agreement on the following
• Final deliverables and method of delivery
• Date of final delivery
• Completion of delivery
• Get client sign off before you destroy any files
• Disposal or return of client materials
• Shredder in my office
• Removing files from team computers
• Sharepoint and other
• Backup files
• Never save anything to the lab computers
• Client sign off that all materials have been
  returned or destroyed per agreement
• Team must coordinate/communicate with each other

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Closing the project (cont.)

• Have a faculty mentor sign off on final report
• Present to MIS faculty
• Obtain faculty agreement that team is ready for
  final presentation
• Make final presentation to client
• Deliver the final report in person to the client
• Deliver a hardcopy of report and copies of system
  (as applicable) to Diane Wright
• Complete and submit peer evaluations
• Submit expense reports

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Borrowed materials

• All borrowed materials must be returned to Diane
  Wright and other MIS faculty
• Books
• Prior year reports and files
• Equipment
• Everyone on the team will receive an incomplete
  until these items are returned

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THE NEWS JOURNAL TEST

• IF YOU ARE NOT SURE ABOUT DOING SOMETHING,
  ASKYOURSELF IF YOU WOULD WANT YOUR PARENTS,
  FRIENDS, INSTRUCTORS, OR YOUR CLIENTS AND THEIR
  ATTORNEYS TO SEE THE ACTIVITY DESCRIBED IN THE
  LOCAL NEWSPAPER.
• UNDERGRADUATES GATHER INFORMATION ABOUT A
  COMPETITOR FOR CLIENT FIRM UNDER RUSE OF DOING
  RESEARCH FOR A TERM PAPER
• ALUMNUS OF MIS PROGRAM GIVES NEW EMPLOYER
  INFORMATION ABOUT A COMPETITOR WHICH WAS GATHERED
  AS PART OF A CLASS PROJECT
• STUDENT DESCRIBES DAMAGING NATURE OF COMPANYS
  PROBLEM TO RELATIVE WHO HAPPENS TO BE EMPLOYED BY
  A COMPETITOR

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Resumes

• Before you can mention the project on your
  resume, you must get written permission from
  your client
• This is not work experience it is Other
  Experience
• Participated in a semester long capstone project
  as part of a student consulting team.
• Assisted a local bank with .