Constructive approaches to management of conflict

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Constructive approaches to management of conflict

• Sylvain Baffi
• Social Dialogue Programme
• International training Centre of the ILO

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CAUSES OF DISPUTES

• Interest
• Rights
• Structural
• Value
• Data
• Relationship

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CAUSES OF DISPUTES

• Interest
• Rights
• Structural
• Value
• Data
• Relationship

caused by actual or perceived competition over
substantive, procedural or psychological interests
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CAUSES OF DISPUTES

• Interest
• Rights
• Structural
• Value
• Data
• Relationship

caused by disagreement about the interpretation
or application of existing rights in laws and
conventions
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CAUSES OF DISPUTES

• Interest
• Rights
• Structural
• Value
• Data
• Relationship

caused by unequal control, ownership or
distribution of resources or by environmental or
time constraints
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CAUSES OF DISPUTES

• Interest
• Rights
• Structural
• Value
• Data
• Relationship

caused by different ideologies, religious
beliefs, cultural norms and ethnicity
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CAUSES OF DISPUTES

• Interest
• Rights
• Structural
• Value
• Data
• Relationship

caused by lack of information,
misunderstanding, differences over the
interpretation or relevance of data
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CAUSES OF DISPUTES

• Interest
• Rights
• Structural
• Value
• Data
• Relationship

caused by breakdown in interpersonal
acceptance, liking, communications and
understanding
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MANIFESTATIONS OF DISPUTE
DISPUTE MODERATORS
DISPUTEAGGRAVATORS
CAUSES OF DISPUTES
CONFLICT
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APPROACHES TO DISPUTE RESOLUTION

• Avoidance
• Power
• Consensus
• Rights

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APPROACHES TO DISPUTE RESOLUTION

• Avoidance
• Power
• Consensus
• Rights

• A party fails to deal with the dispute.

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APPROACHES TO DISPUTE RESOLUTION

• Avoidance
• Power
• Consensus
• Rights

• A party uses coercion to force another to do
  what it wants.

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APPROACHES TO DISPUTE RESOLUTION

• Avoidance
• Power
• Consensus
• Rights

• A party endeavours to reconcile, compromise or
  accommodate positions or underlying needs.

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APPROACHES TO DISPUTE RESOLUTION

• Avoidance
• Power
• Consensus
• Rights

• A party uses some independent standard of right
  or fairness to resolve the dispute

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EFFECTIVE DISPUTE RESOLUTION
INEFFECTIVE SYSTEM
EFFECTIVE SYSTEM
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DISPUTE RESOLUTION PROCESSES
CONSENSUS
AVOIDANCE
POWER
RIGHTS
SETTLEMENT BY FORCE
SETTLEMENT BY CHANCE
SETTLEMENT BY OUTSIDE PARTY
SETTLEMENT BY THE PARTIES
HYBRIDS
ADVISORY ARBITRATION
VIOLENCE
COURT
NEGOTIATION
THREATS
ARBITRATION
JOINT PROBLEM SOLVING
MED/ARB
GO-SLOWS
FACT FINDING
ARB/MED
MEDIATION
WORK TO RULE
CONCILIATION
STRIKE
FACILITATION
LOCK-OUTS
R.B.O.
BANS
BOYCOTTS
BALLOTS
DEMONSTRATIONS
DISCIPLINE
BLOCKADES