Maintaining Relationships with Employees

1
Maintaining Relationships with Employees

• Chapter 10

2
Organizing the Company

• Organizational Structure
• Basic Concepts
• Delegation
• Span of management
• Specialization
• Organizational Problems

3
Organizing a Business

• Types of Authority
• Line organization
• Line-and-staff organization
• Informal organization
• Organizing by Activities
• Organizational Chart
• Teams
• Problem-solving
• Self-managing
• Cross-functional

4
Human Resources

• Definition
• Is it really that important?
• Three components
• Leading
• Communicating
• Motivating

5
Leadership

• Which style is the best?

6
Communicating

• The process
• Barriers
• Managerial authority
• Terminology
• Poor listening
• How to Improve Communication
• Videoconferencing

7
Motivating

• Definition
• Performance Ability x Motivation
• Why motivate them?
• Attract potential employees
• Improve performance
• Retain good employees
• How to motivate employees?

8
Motivating

• Ways to Improve Motivation
• Quality circles
• Zero-defect approach
• Job enrichment
• Variable work schedules
• Flextime
• Job splitting
• Job sharing
• MONEY?!

9
Evaluating Employees

• Performance evaluation
• How can they be used?
• What should they do?

10
Counseling Employees

• Counseling
• Job-Related Areas
• Health and Safety
• Retirement/Termination
• Stress
• Discipline
• Personal Problems
• Handling Employee Complaints

11
Imposing Discipline

• Self-discipline
• Enforcing Discipline
• Positive discipline
• Series of steps
• Judicial due process

12
Unions

• Laws
• National Labor Relations Act
• Union shop/right to work laws
• Dealing with Unions
• Why do employees want unionization?
• Retain consultant or lawyer

13
Unions

• Preparing for Bargaining
• Collecting necessary information
• Bargaining
• Bargaining issues
• Management prerogatives clause
• Abiding by Agreement

14
Terminating Employees

• Employment at Will
• Declining ideology
• Documentation!!