Theoretical Basis of the Quality Movement

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Theoretical Basis of the Quality Movement

• Presented by Dr. Joan Burtner
• Certified Quality Engineer
• Associate Professor of
• Industrial Engineering and Industrial Management
• Mercer University

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Quality Time Line (part 1)

• Late 1800s
• Taylorism
• Scientific Management
• 1920s
• Shewhart
• Statistical approach
• Process variation
• 1930s
• Dodge and Romig
• Acceptance Sampling

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Quality Time Line (part 2)

• 1950s
• Deming
• Top Management Responsibility
• Statistically-based approach to quality
• 1980s
• US industrial leaders begin to embrace quality
• Deming and Taguchi
• Push quality upstream into engineering design
• 2000 and beyond
• Institutionalization of quality
• Global marketplace

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Demings Fourteen Points

• 1. Create constancy of purpose for the
  improvement of production or service
• ? Improve the product or service. Plan for the
  future
• ? Make a long-term commitment to quality
• ? Strategies required to make profits in this
  quarter only are different from those needed to
  keep the company in business for the next 20 or
  30 years

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Demings Fourteen Points

• 2. Adopt the new philosophy
• ? New Philosophy We cannot accept the levels of
  errors that could be tolerated in the past.
• ? Only management is in the position to do
  something about the vast majority of errors.

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Demings Fourteen Points

• 3. Cease dependence on mass inspection.
• ? Instead, require statistical evidence that
  quality is built in. You cant improve quality
  through inspection.
• ? 100 inspection is like planning for defects.
• ? In some cases, final inspection may still be
  required.

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Demings Fourteen Points

• 4. Improve the quality of incoming material .
• ? End the practice of awarding business on the
  basis of price tag alone.
• ? Reduce the number of suppliers.

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Demings Fourteen Points

• 5. Improve constantly forever the system of
  production service.
• ? Continual reduction of waste
• ? Continual improvement of quality
• ? Work on the process instead of the product.

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Demings Fourteen Points

• 6. Institute modern methods of training.
• ? Company supported
• ? Training management about the company,
  training about the customers needs, proper
  training for job.

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Demings Fourteen Points

• 7. Adopt and institute leadership.
• ? Supervisors job should be to coach workers,
  assist them in solving problems, not meeting
  quotas.
• ? Management must take immediate action on
  problems of defective parts, lack of maintenance
  on machines, etc.

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Demings Fourteen Points

• 8. Drive Out Fear
• ? Eliminate fear in the workplace
• ? Fear will disappear as management improves and
  as employees develop confidence in management.

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Demings Fourteen Points

• 9. Break down barriers between staff areas.
• ? Eliminate the Over the wall mentality.
• ? Coordinated effort, teamwork, teams of people
  in design, engineering, production, sales.

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Demings Fourteen Points

• 10. Eliminate slogans, exhortations, and targets
  for the workforce.
• ? Need road map to improvement, better materials
  equipment .
• ? The only goals that make sense are internal
  goals.

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Demings Fourteen Points

• 11. Eliminate numerical quotas
• ? Deming gives no grades.
• ? Eliminate work standards
• a) Impossible for some, too easy for others, no
  clues for how to improve
• b) Replace with leadership.
• ? The only permissible number is a plain
  statement of fact for survival.

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Demings Fourteen Points

• 12. Remove barriers to pride in workmanship.
• ? Involve employees at all levels in the
  improvement process.
• ? Supply workers with the proper tools, methods,
  materials.

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Demings Fourteen Points

• 13. Encourage education and self-improvement for
  everyone.
• ? Educated people learn new things more easily,
  are more easily trained for new job.
• ? People, like the process, should be
  continuously improving.

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Demings Fourteen Points

• 14. Take action to accomplish the transformation.
• ? Create a management structure that supports
  these principles.

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Contact Information

• Email Burtner_J_at_Mercer.edu
• US Mail
• Mercer University School of Engineering
• 1400 Coleman Avenue
• Macon, GA
• Phone [phone]