Competency developement using GLF in community pharmacy in Croatia

1
Competency developement using GLF
in community pharmacy in Croatia
Arijana Meštrovic Živka Stanicic Iva
Mucalo Maja Ortner Hadžiabdic Ian
Bates FIP,Lisabon, 2010.
2
Excellency in pharmaceutical care
3
Development of competences in pharmacy
Responsibility for patient treatment outcome
4
Global trends in pharmacycompetency framework
General Level Framework
Management and Organisation
Delivery of Patient Care
Problem Solving
Personal
Gathering
Patient consultation
Organisation
Clinical governance
information
Need for the drug
Effective
Service Provision
Knowledge
communication
Budget setting and
Selection of the drug
Analysing
reimbursement
Teamwork
information
Drug specific issues
Organisations
Providing
Professionalism
information
Provision of drug
Training
product
Follow up
Medicines
Staff management
information
Procurement
Monitoring drug
therapy
Evaluation of
outcomes
5
Croatia in GLF testing map
6
Competency rating 2009.

• poorest performance
• Monitoring drug therapy
• Use of guidelince
• Patient consultation
• Evaluation of outcomes
• best performance
• Drug specific issues
• Provision of drug product

7
The greatest discrepancies among pharmacists were
found in

• ensuring that the
• prescription is legal
• prioritizing medicine management problems
• identifying drug-drug interactions

• to develop standard operating procedures
• to develop frameworks for data collection
• to provide more written information for patient
  safety
• to document pharmacy intervention

8
What have we collected in our
Portfolios?

• 406 clinicaly significant side effects
• 332 documented medical interventions
• 146 documented medication errors
• 184 false prescriptions
• 252 students
• 17 young pharmacists
• 3 research public health projects
• antibiotic resistence
• knowledge about herbal drugs
• do the patient really read
• medical instructions?

9
Education and Continuing Pharmacists
Developement

• using GLF /12 month period
• 46 professional educations
• 20 workshops
• 12 apprentices moduls
• 6 communication trainings
• 110 learning portfolios
• 55 locations on the job coaching
• 100 GLF asessments

10
Performance development

• Patient consultation
• Monitoring drug therapy
• Medicine information
• Patient education
• Evaluation of outcomes

11
starting point
12
for future development