we help to improve social care standards

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September 2013
we help to improve social care standards
Supporting employers The role of Skills for
Care Mark Yates Area Manager Midlands
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What do we do?

• Sector Skills Council for adult social care in
  England
• We ensure that the social care workforce has
  appropriately skilled people in the right places
  working to deliver high quality social care
• Work closely with social care employers, people
  who use services, carers and other key partners,
  including health
• We help to plan for the future workforce

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Some Stats (Social Care)
CARE WORKERS Vacancy Turnover
National 4.1 26.9
Derby City 2.4 32.2
Derbyshire 3.9 24.4
REGISTERED NURSE Vacancy Turnover
National 5.0 29.2
Derby City 1.3 23.7
Derbyshire 3.8 31.7

• Source National Minimum Data Set Social Care
  (Open Access Dashboards)
• https//www.nmds-sc-online.org.uk/reportengine/das
  hboard.aspx

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NMDS-SC

• Helps organisations benchmark their workforce
• Brings into focus the importance of recruitment
  and retention of staff
• Underlines the importance of workforce planning
  for employers and commissioners, including health
• Helps with future planning and policy direction
  nationally and regionally

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What else do we know?

• Growing demand in a challenging economic
  environment
• Increasing expectations
• Integration
• Some poor media/public perceptions
• Francis, Cavendish and Winterbourne (cross
  cutting)

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Winterbourne

• Good leadership is essential in setting the
  culture and values
• Recruit for values
• Providers should be providing leadership in
  developing the right values and cultures in the
  organisation
• Transforming care A national response to
  Winterbourne View Hospital
• Department of Health Review Final Report (2012)

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Francis

• Healthcare employers recruiting nursing staff,
  whether qualified or unqualified, should assess
  candidates values, attitudes and behaviours...
• The NHS and all who work for it must adopt and
  demonstrate a shared culture in which the patient
  is the priority in everything done. This
  requires
• A common set of core values and standards shared
  throughout the system
• Report of the Mid Staffordshire NHS Foundation
  Trust Public Inquiry (2013)

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Cavendish

• Employers should be supported to test values,
  attitudes and aptitude for caring at recruitment
  stage
• Managers need to recruit support workers with
  the right values, and then support them to do
  emotionally draining jobs
• A golden thread of values should run through all
  training in health and social care, defined by
  employers on the frontline.
• It is the duty of employers to ensure that their
  staff demonstrate the right values and
  behaviours, and are competent to perform the
  tasks they are asked to do.
• The Cavendish Review
• An Independent Review into Healthcare Assistants
  and Support Workers in the NHS and social care
  settings (2013)

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How can we help?

• Recruiting for Values
• Social Care Commitment
• Other support/resources for employers

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The Values Based Toolkit

• Research the impact of adopting a values based
  recruitment approach, cost benefit analysis and
  identifying best practice examples from employers
• Includes job descriptions, profiling tool,
  interview questions and links to further
  resources to support the employers usual
  recruitment practices
• Profiling tool currently only available to
  employers who register interest
  https//www.nsasocialcare.co.uk/values-based-recru
  itment-toolkit
• Just the starting point leaders, managers and
  organisations need to drive values based culture

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A Question of Care A Career for You?

• Interactive tool aimed at the individual who
  maybe considering a career in social care
• Provides video clips and scenarios to test
  responses and assess values and produces a report
  for the individual at the end of the test
• Undergoing refinement/adjustments via pilot
  group will be available in September 2013 Free
  of charge
• Will be subject to further refinements until
  January 2014 www.aquestionofcare.org.uk

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The Social Care Commitment

• Voluntary agreement about workforce quality
• Signed up to by all parts of the adult social
  care sector in England
• Cultivate confidence of the general public in our
  sector
• Services delivered by skilled people with dignity
  and respect

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How will it work?

• No cost - Online system with own branding
• Employer signs up first, then invites their
  employees to sign up to the employee statements
  A series of workforce commitments
• Employee statements are aligned with the Code of
  Conduct for Healthcare Support Workers and Adult
  Social Care Support Workers in England
• Employer statements are written to mirror those
  of their employees
• Links to Common Induction Standards, Common Core
  Principles, Code of Conduct, National Minimum
  Training Standards etc.

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Other support for employers

• Standards and Qualifications
• Developing skills
• Common Core Principles of Dignity
• Common Core Principles of Dementia
• Sharing good practice - Integrated case studies

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Integrated case studies

• Examined projects which demonstrated key impacts
• Reducing avoidable hospital admissions
• Reablement and timely hospital discharges
• Smoother transitions
• Better use of resources

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Examples

• Case Management
• Delivered in partnership between social care,
  health and housing
• Improving quality of care, saving resources and
  reducing hospital admissions
• Up skilling of the (care) workforce
• Sharing resources/skills, reducing costs,
  improving outcomes

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Workforce Development Fund

• Contributes towards the costs of workers'
  completing eligible units and qualifications
• Can also be used to help fund the delivery of
  intermediate and advanced level Apprenticeships
  in social care
• Disbursed through our network of care
  partnerships
• More information on care partnerships on our
  website

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Getting involved

• East Midlands Core Network
• Get in touch with us, your Area Team
• Visit our website
• www.skillsforcare.org.uk

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Contact Details

• Mark Yates
• Area Manager Midlands
• Mark.Yates_at_skillsforcare.org.uk
• Tel [phone]
• Mobile [phone]