To: PPMC EMPLOYEES

1

• To PPMC EMPLOYEES MEDICAL STAFF
• PENN Presbyterian Medical Center is committed to
  providing safe, quality care and service to our
  patients and promotes a climate and atmosphere of
  non-punitive environment that encourages
  reporting and sustained safe patient environment.
• You are encouraged to identify opportunities to
  improve safety quality of our care service.
  You may bring any concerns you have related to
  the care we provide, or any issue related to
  safety to
• Your Department Head, or your Clinical Chiefs
• The Patient Care Coordinator (after hours) at
  215-662-9926
• The Patient Safety Officer, Dr. Kevin Fosnocht at
  215-662-9104
• If you feel your concerns are not adequately
  addressed, you may contact the following agencies
  without worry that your action will result in
  retaliation or disciplinary action
• Division of Acute and Ambulatory Care,
  Pennsylvania Department of Health, at P.O. Box
  90, Harrisburg, PA or by phone at 1-800-254-5164
• Centers for Medicare and Medicaid Services (CMS)
  1-800-MEDICARE
• TJC Complaint HotLine [phone] or by
  Email complaint_at_jcaho.org
• Updated 06/2008