TAKLIMAT AUDIT PRESTASI AKADEMIK (ACADEMIC PERFORMANCE AUDIT) SECTION 3 : THE INTERNAL QUALITY AUDIT SECTION 4 : THE INSTITUTIONAL AUDIT

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TAKLIMAT AUDIT PRESTASI AKADEMIK (ACADEMIC
PERFORMANCE AUDIT)SECTION 3 THE INTERNAL
QUALITY AUDITSECTION 4 THE INSTITUTIONAL
AUDIT

• MALAYSIAN QUALIFICATIONS AGENCY

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Content

• Internal Quality Audit
• Internal Quality Audit Task Force
• Self-Review Portfolio (MQA-03)
• Institutional Audit
• The Audit Visit
• The Audit Report
• Findings Judgments

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Internal Quality Audit (IQA)

• Self review conducted by HEP.
• Concern with HEP own objectives its success in
  achieving them.
• Based on
• guidelines on good practices
• 9 areas of evaluation

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Self-Review Activities

• Data collection
• accurate consistent
• Data review
• Analyse data to identify HEPs strength, areas of
  concern opportunities.
• Develop strategies to ensure
• strengths maintained
• problems addressed
• Make recommendations for quality enhancement

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• Focus of the Self Review
• Self-questioning on each area can be structured
  as follows
• i. What actions are we taking in relation to this
  area?
• ii. Why were these actions chosen?
• iii. How do we check their effectiveness? What
  performance indicators do we have?
• iv. Are the indicators effective?
• v. What do we do as a result of the review?
• Can we measure the degree of achievements? What
  are the actual outcomes?
• Can we improve on the existing actions, even on
  those that are already effective?

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Effective Quality Management

• HEP policy procedures should be in writing
• Approved through institutional processes
• Published accessible
• Implemented by HEP

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Internal Quality Audit Task Force

• HEP forms a self-review task force.
• Coordinator
• Members
• Administrators
• Heads of departments and programmes
• Senior or junior academics
• Students
• Alumni
• Other stakeholders

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The Self-Review Portfolio (MQA-03)

• Consists of
• Part A General Information on HEP
• Part B Information on 9 areas of evaluation
• May use template provided in Section 3
• Part C Self Review Report
• Should include the following
• Strengths of HEP in meeting its goals
• Areas of concern that need to be addressed
• Strategies for maintaining and enhancing the
  strengths
• Steps that have been taken to address the problem
  areas and
• Conclusions and recommendations for change.

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The Institutional Audit

• External independent audit
• Assess institutional effectiveness
• Variety of purposes
• comprehensive assessment of HEP
• specific aspects of HEP

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The Role Players

• The Liaison Officer (from HEP)
• Link between HEP MQA
• Representatives of the HEP (Auditees)
• Audit panels
• Selection guided by characteristics of HEP, type
  of audit, expertise experience of the panel
• MQA Officer
• Coordinator resource person

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The Audit Visit

• The purpose
• To verify HEPs Self Review Portfolio
• to acquire further insight into HEPs operations
• Qualitative assessment of factors not easily
  documented

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• THE AUDIT TIMELINE

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• The Audit Report
• The Oral Exit Report
• The report is presented by the Chairperson at the
  end of the visit Exit Meeting
• -HEP areas of strengths
• -Areas of Concern
• -Opportunities for improvement
• The Draft Report
• Draft Report prepared by chairperson with the
  help of panel members
• Draft Report is sent to HEP for verification of
  facts and feedback

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The Audit Report

• The Final Audit Report
• Conclusions made through interpretations of
  specific evidences and observed facts.
• The report will assist HEP in continual quality
  improvement.
• Will include commendation, affirmation and
  recommendation

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• FINDINGS AND JUDGMENT
• The panel may propose one of the following-
• For Academic Performance Audit (APA)
• Highlight affirmation, commendation and areas of
  concern.
• Indicate the performance of institution on all 9
  areas of evaluation.
• No specific decision (pass or fail).
• For continuation or cessation of Programme
  Accreditation
• Maintain Accreditation.
• Cease Accreditation.
• For Self-Accreditation Status
• Grant Self-Accreditation status
• Not granted Self-Accreditation Status
• MQA Institutional Audit Committee will make
  decisions base on proposal by the panel of
  assessors.

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• Appeal
• All appeals can be made in relation to
• factual contents of the reports
• substantive errors within the report or
• any substantive inconsistency between the oral
  exit report, the final audit report and the
  decision of the MQA.

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Follow Up

• The purpose is
• To get feedback on the report and the audit
  process, and on the extent to which the HEP
  considers the Report to be authoritative,
  rigorous, fair and perceptive
• To ensure corrective actions are taken if
  required and
• To have a dialogue with those responsible for
  follow up action as to how the recommendations
  will be integrated into the HEP and departments
  continual quality improvement plan.

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• INSTITUTIONAL AUDIT PROCESS

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• COMPARISON OF PROGRAMME ACCREDITATION AND
  INSTITUTIONAL AUDIT PROCESSES

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Malaysian Qualifications Agency (MQA) 14 B,
Menara PKNS-PJ 17, Jalan Yong Shook Lin 46050
Petaling Jaya, Selangor Tel [phone]
www.mqa.gov.my