TDI, THE INSURANCE INDUSTRY

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TDI, THE INSURANCE INDUSTRY DISASTER RESPONSE
JACK EVINS
TEXAS DEPARTMENT OF INSURANCE
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TOPICS - OVERVIEW

• TDIs role regarding disasters
• Coordination with the insurance industry
• Disaster-related resources
• Other issues/questions

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TEXAS DISASTER EXPOSURES
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TDIs Role Regarding Disasters

• Coordination with other state/federal agencies
• Loss prevention/mitigation
• Solvency monitoring
• Consumer assistance
• Complaints market conduct monitoring
• Outreach activities

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TDI, the Industry Disasters

• Texas State Disaster Coalition (TSDC)
• Established in early 2001
• Broad membership
• State government
• (TDI, GDEM, Office of Atty. Genl, et al)
• Emergency management organizations
• Insurers
• Trade groups
• Quarterly meetings

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TDI, the Industry Disasters

• TSDC Issues Addressed
• Coordinated disaster plan
• Information sharing
• Post-event access to impacted areas
• Adjuster licensing
• Industry preparedness
• Annual disaster plan survey

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TDI Disaster Survey

• Does the company have a disaster response plan?
• How the company will address increased claims
  activity?
• How claims will be handled?
• How staff will be trained regarding
  Texas- specific insurance coverages?

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TDI Disaster Survey

• Does the company have a business continuity plan?
• How the plan been reviewed in the last 12
  months?
• Is the plan tested periodically?
• Does the plan assign restoration priority to
  all significant business activities?

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TDI, the Industry Disasters

• Responding to the 2005 hurricanes
• TSDC conference calls
• Insurance assistance centers
• Data calls
• Commissioner bulletins
• TDI SIIS websites

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TDI, the Industry Disasters

• Dealing with billing/collection issues
• Bills/payments undeliverable
• Delayed delivery of cancellation
  notices
• Final audits unavailable
• Billing systems geographical billing
  blocks

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Disaster Resources on the Web
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Disaster Resources on the Web
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Disaster Resources on the Web
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Disaster Resources on the Web
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Disaster Resources on the Web
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Disaster Resources on the Web
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Other Issues/Questions

• Agents out of trust
• Handling TDI complaints
• Report fraud! 1-888-327-8818
• or online at www.tdi.state.tx.us/fraud/onliner
  eport.html
• Other questions?

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CONTACT TDI

• On the web www.tdi.state.tx.us
• By phone [phone]
• Personal contact
• Jack.Evins_at_tdi.state.tx.us
• 512-463-6580
• Thank you!