Communications

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• Please take a moment to complete your ComINDEX
  and plot your position.

Amiable Relator
Expressive Socializer


Analytical Thinker
Driver Director
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Communications Get What You Want with What
Youve Got!Workforce Professional
AcademyDecember 7-9, 2011

• Jeanne Rademacher Training Initiatives, Inc.

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People hear what we say but they see what we do.
And seeing is believing!-Eric Harvey and Al
Lucia
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Did you want to go to work this morning?
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What Made the Difference?

• What you were going to do today?
• Who you were going to work with?
• The projects you have to complete?

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When are you Really happy about going to work?
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When are you Not happy about going to work?
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It could be

• You are just having a really bad hair day!
• You have to work on some project you really dont
  want to do
• You have to work with someone you really dont
  want to work with
• You just arent being heard!

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message
Receiver
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Rule of Three

• Summarize
• Tell what youre going to talk about
• Talk
• Discuss your topic
• Summarize
• Recap what you just talked about

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What Marketing Suggested
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What Management Approved
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As Designed by Engineering
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What was Manufactured
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As Maintenance Installed It
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What the Customer Wanted
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Openness/Responsive
Open High

Low Self Contained
How a person is perceived as responding or
controlling their emotions and sharing their
feelings.
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Direct/Assertiveness

Ask/Indirect
Tell/Direct

• The degree and method by which a person is
  perceived to influence the thoughts and actions
  of others.

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The Communication Grid
OPEN HIGH
I I D I R E C T
D I R E C T
Amiable Relator
Expressive Socializer
T EL L
A S K


Analytical Thinker
Driver Director
LOW SELF CONTAINED
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The Communication Grid
OPEN HIGH
I I D I R E C T
Amiable/Relator Question Why Specialty
Support Reward Appreciation
Expressive/Socializer Question Who Specialty
Social Reward Recognition
D I R E C T
T EL L
A S K
Analytical/Thinker Question How Specialty
Systems Reward Respect
Driver/Director Question What Specialty
Control Reward Power
LOW SELF CONTAINED
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The Good, The Bad, and the Ugly!
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Amiable/Relator Characteristics

• Positive
• Helpful
• Dependable
• Agreeable

• Negative
• Compliant
• Resigning
• Pitiable

Pace Time Priority Slow
Present People
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(No Transcript)
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Expressive/Socializer Characteristics

• Positive
• Exhilarating
• Optimistic
• Lively

• Negative
• Hothead
• Testy
• Manipulative

Pace Time Priority Fast
Future People
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(No Transcript)
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Analytical/Thinker Characteristics

• Positive
• Hard-working
• Determined
• Efficient

• Negative
• Finicky
• Righteous
• Rigid

Pace Time Priority Slow
Past Work
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(No Transcript)
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Driver/Director Characteristics

• Positive
• Firm
• Complete
• Inventive

• Negative
• Inflexible
• Impervious
• Compulsive

Pace Time Priority Fast
Immediate Work
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(No Transcript)
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Modifying Our Style!
Remember the Platinum Rule
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To Communicate

• Listen!!
• Comprehend
• Confirm

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The art of communication is the language of
leadership.-James Humes-
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Being good means being good all the time. There
are no time outsno crossing your fingers behind
your back. Everything counts.-Santa Claus-
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10 Things You Must Know About People

• People are insecureGive them confidence
• People like to feel specialSincerely compliment
  them
• People look for a better tomorrowGive them hope
• People need to be understoodListen to them

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10 Things You Must Know About People

• People lack directionNavigate for them
• People are selfishSpeak to their needs first
• People are emotionally lowEncourage them
• People want to be associated with successHelp
  them win

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10 Things You Must Know About People

• People desire meaningful relationshipsProvide
  community
• People seek models to followBe an example
• Source The Choice is Yours Todays Decisions
  for the Rest of Your Life By John Maxwell.