Beyond the Survey

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Beyond the Survey Innovative Techniques for
Learning About Your Patrons Presented by
Nicolle Steffen, Linda Hofschire, Lisa Boyd
Library Research Service, Colorado State
Library October 14, 2011 1100 AM1200 PM
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Resources
http//www.lrs.org/cal2011resources.php
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Available Data
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Facilitated Group Discussion
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Unfacilitated Group Discussion
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Quick Polls
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Quick Polls
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Interviews
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Example Douglas County Libraries
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Example Douglas County Libraries
Issues with consensus Library plan of action Larger themes and questions
Building business (small, local, non-profit, home based) Stabilize local economy by partnering w/local Chamber of Commerce organizations
Support growth BizInfo program assists small and start-up businesses 2012 small business resource fair
Connect community w/local businesses Proposed Unified adoption of already existing online directory
Community Library as center of community building community from within
Be a source of accurate info on local issues Community Rumor Control post rumor of the week on FB, linked to accurate info about the topic
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Card Sorting
Photo credit University of Michigan Library
http//www.lib.umich.edu/files/usability_reports/l
ibs-svces-depts-card-sort-report.pdf
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Unobtrusive Observation
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Filming
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Collage
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Diary
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Your Ideas?
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Scenarios
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Scenarios

• Programming (One Book, One Community)
• Search Behavior
• Physical Space
• Staff/Internal Development

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Questions?
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Resources
http//www.lrs.org/cal2011resources.php
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Thank You!

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