Title: IMPLEMENTATION OF AN ISO-BASED PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA
1IMPLEMENTATION OF AN ISO-BASED PLAN-DO-CHECK-ACT
CYCLE IN STATISTICS LITHUANIA
DAIVA JURELEVICIENE, BRONISLAVA
KAMINSKIENE, LAURA LUKŠAITE, STATISTICS LITHUANIA
2OUTLINE
- WHY SYSTEMATIC QUALITY MANAGEMENT IS ESSENTIAL?
- PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA
- PROCESSES AT STATISTICS LITHUANIA
- MANAGEMENT RESPONSIBILITY
- RESOURCE MANAGEMENT
- PRODUCTION OF STATISTICS AND USER SERVICE
- MEASUREMENT, ANALYSIS AND IMPROVEMENT
- SOME EXAMPLES OF IMPLEMENTED IMPROVEMENTS
3WHY SYSTEMATIC QUALITY MANAGEMENT IS ESSENTIAL?
- TO SET CLEAR VALUES ACROSS THE INSTITUTION
- TO ESTABLISH AN EFFECTIVE MANAGEMENT SYSTEM
- TO MOTIVATE THE STAFF AND TO DEVELOP THE QUALITY
CULTURE - TO ASSURE CONTINUOUS IMPROVEMENTS
4PLAN-DO-CHECK-ACT CYCLE AT STATISTICS LITHUANIA
5PROCESSES AT STATISTICS LITHUANIA
6MANAGEMENT RESPONSIBILITY
- DEFINITION OF THE STRATEGY OF STATISTICS
LITHUANIA - IDENTIFICATION OF QUALITY POLICY AND QUALITY
OBJECTIVES - CLEAR DEFINITION AND DISTRIBUTION OF
RESPONSIBILITIES - SETTING UP EFFECTIVE COMMUNICATION ACROSS
STATISTICS LITHUANIA
7DISTRIBUTION OF RESPONSIBILITIES
8RESOURCE MANAGEMENT
- PROCEDURES FOR RESOURCE PLANNING AND ALLOCATION
- EFFECTIVE MANAGEMENT OF THE INFRASTRUCTURE AND
WORKING CONDITIONS
9HUMAN RESOURCE MANAGEMENT
- REGULAR PERFORMANCE APPRAISAL OF EMPLOYEES
- SURVEY ON STAFF COMPETENCES
- ASSESSMENT OF EFFECTIVENESS OF TRAINING
- STAFF SATISFACTION SURVEYS
10PRODUCTION OF STATISTICS
- A SYSTEM FOR THE ANALYSIS OF USER NEEDS AND THEIR
INTEGRATION INTO WORK PLANS - REGULAR REVIEW OF THE EFFECTIVENESS OF THE
PROCESS FRAMEWORK
11USER SERVICE
- STRONG FOCUS ON STRENGTHENING RELATIONSHIPS WITH
USERS - PROVIDING USERS WITH DIFFERENT POSSIBILITIES TO
PROVIDE INFORMATION ON THEIR NEEDS
12MEASUREMENT, ANALYSIS AND IMPROVEMENT
- TOOLS
- EFQM SELF-ASSESSMENT
- QUALITY MANAGEMENT AUDITS
- MANAGEMENT OF USER COMPLAINTS AND
NON-CONFORMITIES - PRODUCTION OF STATISTICS
- QUALITY INDICATORS
- PROCESS VARIABLES
- DESAP SELF-ASSESSMENT OF SURVEY MANAGERS
- STATISTICAL AUDITS
- USER SERVICE
- USER SATISFACTION SURVEYS
13MANAGEMENT OF IMPROVEMENTS
14SENIOR MANAGEMENT COMMITTEE MEETINGS DECISION
FOR MAJOR IMPROVEMENTS
- RESULTS OF PROCESS AND PRODUCT MONITORING
- USER SATISFACTION
- STATE OF THE ART OF DIFFERENT IMPROVEMENT
PROJECTS - RESULTS OF STAFF ASSESSMENT
- STAFF SATISFACTION
- DISTRIBUTION OF STAFF WORKLOAD
- RESULTS OF STAFF TRAINING
- INFORMATION ON STAKEHOLDERS COMPLAINTS AND
NON-CONFORMITIES
15EXAMPLES OF IMPLEMENTED IMPROVEMENTS
- THE NETWORK OF INTERVIEWERS REORGANISED
- THE USE OF ADMINISTRATIVE SOURCES IN EARNINGS
STATISTICS FACILITATED - THE REVISION POLICY IN THE RETAIL TRADE SURVEY
REVISED - A SYSTEM OF TESTING OF PREVIOUSLY APPROVED
QUESTIONNAIRES IMPLEMENTED - A STAFF ROTATION DATABASE INTRODUCED
- A SET OF MEASURES ENHANCING INITIATIVE OF THE
STAFF IMPLEMENTED - A PROGRAMME FOR ENHANCING USER LITERACY
ELABORATED
16- THANK YOU FOR YOUR ATTENTION!
- QUESTIONS?