IMPLEMENTATION OF AN ISO-BASED PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA - PowerPoint PPT Presentation

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IMPLEMENTATION OF AN ISO-BASED PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA

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Title: PowerPoint pateikties ablonas Author: std Last modified by: daivav Created Date: 2/28/2002 8:28:58 AM Document presentation format: On-screen Show – PowerPoint PPT presentation

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Title: IMPLEMENTATION OF AN ISO-BASED PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA


1
IMPLEMENTATION OF AN ISO-BASED PLAN-DO-CHECK-ACT
CYCLE IN STATISTICS LITHUANIA
DAIVA JURELEVICIENE, BRONISLAVA
KAMINSKIENE, LAURA LUKŠAITE, STATISTICS LITHUANIA
2
OUTLINE
  • WHY SYSTEMATIC QUALITY MANAGEMENT IS ESSENTIAL?
  • PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA
  • PROCESSES AT STATISTICS LITHUANIA
  • MANAGEMENT RESPONSIBILITY
  • RESOURCE MANAGEMENT
  • PRODUCTION OF STATISTICS AND USER SERVICE
  • MEASUREMENT, ANALYSIS AND IMPROVEMENT
  • SOME EXAMPLES OF IMPLEMENTED IMPROVEMENTS

3
WHY SYSTEMATIC QUALITY MANAGEMENT IS ESSENTIAL?
  • TO SET CLEAR VALUES ACROSS THE INSTITUTION
  • TO ESTABLISH AN EFFECTIVE MANAGEMENT SYSTEM
  • TO MOTIVATE THE STAFF AND TO DEVELOP THE QUALITY
    CULTURE
  • TO ASSURE CONTINUOUS IMPROVEMENTS

4
PLAN-DO-CHECK-ACT CYCLE AT STATISTICS LITHUANIA
5
PROCESSES AT STATISTICS LITHUANIA
6
MANAGEMENT RESPONSIBILITY
  • DEFINITION OF THE STRATEGY OF STATISTICS
    LITHUANIA
  • IDENTIFICATION OF QUALITY POLICY AND QUALITY
    OBJECTIVES
  • CLEAR DEFINITION AND DISTRIBUTION OF
    RESPONSIBILITIES
  • SETTING UP EFFECTIVE COMMUNICATION ACROSS
    STATISTICS LITHUANIA

7
DISTRIBUTION OF RESPONSIBILITIES
8
RESOURCE MANAGEMENT
  • PROCEDURES FOR RESOURCE PLANNING AND ALLOCATION
  • EFFECTIVE MANAGEMENT OF THE INFRASTRUCTURE AND
    WORKING CONDITIONS

9
HUMAN RESOURCE MANAGEMENT
  • REGULAR PERFORMANCE APPRAISAL OF EMPLOYEES
  • SURVEY ON STAFF COMPETENCES
  • ASSESSMENT OF EFFECTIVENESS OF TRAINING
  • STAFF SATISFACTION SURVEYS

10
PRODUCTION OF STATISTICS
  • A SYSTEM FOR THE ANALYSIS OF USER NEEDS AND THEIR
    INTEGRATION INTO WORK PLANS
  • REGULAR REVIEW OF THE EFFECTIVENESS OF THE
    PROCESS FRAMEWORK

11
USER SERVICE
  • STRONG FOCUS ON STRENGTHENING RELATIONSHIPS WITH
    USERS
  • PROVIDING USERS WITH DIFFERENT POSSIBILITIES TO
    PROVIDE INFORMATION ON THEIR NEEDS

12
MEASUREMENT, ANALYSIS AND IMPROVEMENT
  • TOOLS
  • EFQM SELF-ASSESSMENT
  • QUALITY MANAGEMENT AUDITS
  • MANAGEMENT OF USER COMPLAINTS AND
    NON-CONFORMITIES
  • PRODUCTION OF STATISTICS
  • QUALITY INDICATORS
  • PROCESS VARIABLES
  • DESAP SELF-ASSESSMENT OF SURVEY MANAGERS
  • STATISTICAL AUDITS
  • USER SERVICE
  • USER SATISFACTION SURVEYS

13
MANAGEMENT OF IMPROVEMENTS
14
SENIOR MANAGEMENT COMMITTEE MEETINGS DECISION
FOR MAJOR IMPROVEMENTS
  • RESULTS OF PROCESS AND PRODUCT MONITORING
  • USER SATISFACTION
  • STATE OF THE ART OF DIFFERENT IMPROVEMENT
    PROJECTS
  • RESULTS OF STAFF ASSESSMENT
  • STAFF SATISFACTION
  • DISTRIBUTION OF STAFF WORKLOAD
  • RESULTS OF STAFF TRAINING
  • INFORMATION ON STAKEHOLDERS COMPLAINTS AND
    NON-CONFORMITIES

15
EXAMPLES OF IMPLEMENTED IMPROVEMENTS
  • THE NETWORK OF INTERVIEWERS REORGANISED
  • THE USE OF ADMINISTRATIVE SOURCES IN EARNINGS
    STATISTICS FACILITATED
  • THE REVISION POLICY IN THE RETAIL TRADE SURVEY
    REVISED
  • A SYSTEM OF TESTING OF PREVIOUSLY APPROVED
    QUESTIONNAIRES IMPLEMENTED
  • A STAFF ROTATION DATABASE INTRODUCED
  • A SET OF MEASURES ENHANCING INITIATIVE OF THE
    STAFF IMPLEMENTED
  • A PROGRAMME FOR ENHANCING USER LITERACY
    ELABORATED

16
  • THANK YOU FOR YOUR ATTENTION!
  • QUESTIONS?
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