Background

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Background

• 3 owner Pte Ltd
• Restaurant cum cafe
• 1st outlet in Novena, opened 1 ½ yrs
• 2nd outlet in Holland Village, opened 1yr 2 mths
• 3rd just opened near Lau Pa Sat

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Organization

• 1 managing owner, 2 other shareholders
• Managers
• Other staff are part time temps

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Gist of interview

• Compensation system and perks for staff
• Interpersonal conflict
• Unreliable labor supply
• Niche marketing
• Difficult customers

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Question 1

• What is the source of the conflict between the
  personnel in Breko? Do you think it needs
  resolution? How do you think it can be resolved?

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Characters

• Manager A
• Age 32
• Permanent staff
• Straightforward
• Low in agreeableness
• High internal locus of control

• Staff B
• Age 17
• Part time temp
• Sensitive
• Low in agreeableness
• High internal locus of control

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Analysis

• ve -ve attitudes
• Active listening
• Mediation
• Feedback system?

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Question 2

• High labour turnover is endemic among the student
  part-time workers. Analyse the situation in the
  company and is there a solution to this?

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Unreliable Labor Supply

• Part-time student temps
• Seasonal
• Chronic widespread
• Tolerated rather than solved

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Analysis

• Maslows hierachy of needs
• Alderfers ERG
• Association needs
• Esteem needs
• Self Actualization
• More hygienic work-place

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Epiphany

• Status quo works
• But we can suggest

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