Call Manager

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Call Manager

• Personal Desktop
• Call Management

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Call Manager
Powerful desktop control of your telephone

• Make, answer, transfer park calls
• Record calls
• Monitor retrieve callers while they are leaving
  voice mail messages
• View the status of other users
• Available, on a call, away
• Instant messaging with other users

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Call Manager
Active call display
Monitored extensions
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Select Extensions to Monitor
Edit
Select Monitored Extensions
View all or selected extensions
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Call Manager
Monitor the Status of Selected Phones

• GREEN idle
• RED on a call
• LIGHT GREEN ringing phone

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Call Manager
Carlo Romeo 129
BLF
0
IM / Chat
of VM messages
Online Status (presence management)
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Call Manager
Personal desktop features
Dial
Transfer
Park
Listen to VM (screening)
Pickup VM (screening)
Hang-up
Record
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Place a Call

• In the MY CALLS box, type the telephone number or
  extension or click on the extension.
• Click DIAL.
• The speaker on your IP550 will beep notifying you
  the call is being connected in handsfree mode.
• Alternatives to handsfree mode
• Pick up the handset, or
• Press the SPEAKER button twice to switch to
  headset mode.

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Transfer a Call

1. In MY CALLS type the destination extension or
   click on the extension.
2. Highlight the call you want to transfer.
3. Click TRANSFER.

User Tip 1 To transfer a call directly to
voicemail without ringing the extension, put in
front of the destination extension number 2233
User Tip 2 A short cut for calling or
transferring directly to the voicemail of a
monitored extension without ringing the
extension Click on the envelope associated with
that extension. The and extension number will
automatically display in MY CALLS 2233 Then
simply click DIAL or TRANSFER.
2233
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Park a Call

1. Highlight the call you want to park.
2. Click PARK.

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Screening Calls in Voicemail Listen

1. Highlight the active call that is in your
   voicemail.
2. Click LISTEN TO VM to listen as the caller leaves
   you a voicemail message.

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Screening Calls in Voicemail Pickup

• Highlight the active call that is in your
  voicemail.
• Click PICKUP VM to pull the call out of
  voicemail.
• The speaker on your IP550 will beep notifying you
  the call is being connected in handsfree mode.
• Alternatives to handsfree mode
• Pick up the handset, or
• Press the SPEAKER button twice to switch to
  headset mode.

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Terminate a Call

1. Highlight the active call.
2. Click HANGUP to terminate the call.

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Record a Call

1. Highlight the active call.
2. Click RECORD to start recording the call.
3. To stop recording, click STOP REC.

STOP REC
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Playback Recorded Calls

1. From the EDIT drop down menu, select View Call
   Recordings
2. From this webpage you can listen to, download,
   and delete recorded calls.

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Instant Messaging
To initiate an instant message

1. Double click on the balloon for the extension
   you want to IM.
2. Type your message.
3. Click SEND.

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Instant Messaging
To view/respond to an instant message

1. Double click on the balloon for the extension
   you want to IM.
2. View the text message.
3. Type a response.
4. Click SEND.

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Call Manager

• Display up to 40 extensions per screen
• Scroll to see additional extensions
• Resizable screen components
• Requires Microsoft Windows XP or Vista
• No support for Mac or any other OS, including
  earlier versions of Windows

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Call Manager

• For more information