Telematics

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Telematics Automatic Crash NotificationMichiga
n Traffic Safety Summit February 28, 2006
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Session Objectives

• General familiarity with telematics
• Understanding of the capabilities of
• Automatic Airbag Deployment/Crash Notification
  (ACN)
• Advanced Automatic Crash Notification (AACN)
• Stimulate your imagination about the ability of
  telematics services to advance automotive safety
  and post-crash response

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Telematics Background -Technology

• Combines and integrates directly into the
  vehicles electrical architecture
• Cellular technology
• GPS satellite network location capability
• Sophisticated voice recognition technology

4
Telematics Background - Services

• Call center-based services
• Safety, security and peace of mind
• Routing and point of interest
• Optional one button hands-free cellular calling
  (OnStar/BMW Assist/Lexus Link)

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Telematics Availability Nearly 5 million
vehicles and growing
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Telematics Availability Nearly 5 million
vehicles and growing

• OnStar 4.0 million
• General Motors
• 50 of 54 models
• Standard 2008

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Telematics Availability Nearly 5 million
vehicles and growing

• OnStar 4.0 million
• General Motors
• 50 of 54 models
• Standard 2008
• Acura
• Lexus Link

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Telematics Availability Nearly 5 million
vehicles and growing

• OnStar 4.0 million
• General Motors
• 50 of 54 models
• Standard 2008
• Acura
• Lexus Link

• ATX 700,000
• Mercedes (Teleaid)
• BMW (Assist)

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Making a Distinctive Difference

• Monthly, telematics forward to PSAPs
• approximately
• 2,000 automatic airbag/crash notifications and
• 15,000 emergency calls.

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Making a Distinctive Difference

• Monthly, telematics forward to PSAPs
  approximately
• 2,000 automatic airbag/crash notifications and
• 15,000 emergency calls.
• As well as
• 27,000 requests for roadside assistance
• 46,000 door unlocks
• 600 stolen vehicle location requests
• 30,000 remote diagnostics and
• Over 350,000 requests for routing.

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OnStar Button Presses Thursday September 22, 2005
Detroit
New York
Houston
Los Angeles
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Telematics Contribution to Continuous Safety
During a Crash
After a Crash
Avoiding a Crash

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Telematics Contribution to Continuous Safety
During a Crash
After a Crash
Avoiding a Crash

• Good Samaritan Calls

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Telematics Contribution to Continuous Safety
During a Crash
After a Crash
Avoiding a Crash

• Emergency and Good Samaritan calls
• Automatic Airbag Deployment Notification
  (Gen 1)

• Good Samaritan Calls

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Crash Notification Today
PSAP
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Richard Corshane Video
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Telematics Call Handling

• Operations designed to APCO Standards
• Pre-arrival medical instructions by PSAP
• Language
• Advisor capability
• Language Line

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On Scene Assistance

• Flash lights and sound horn to aidin finding
  vehicle off road
• Specific Longitude and latitude data for medical
  flight assistance
• Maintain call connection with occupants until
  public safety arrives

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Generation 2 Telematics Services Are Emerging

• Advanced Automatic Crash Notification (AACN)
• Periodic vehicle diagnostic reports to consumers
• Turn by Turn navigation

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Telematics Contribution to Continuous Safety
During a Crash
After a Crash
Avoiding a Crash

• Good Samaritan Calls

• Emergency and Good Samaritan calls
• Automatic Airbag Deployment Notification
  (Gen 1)
• AACN Advanced Automatic Crash Notification
  (Gen 2)

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Advanced Automatic Crash Notification
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Embedded Telematics AACN Functionality

• Continues to transmit location data and crash
  data to the OnStar call center
• Advisor receives and will relay
• Location
• Direction of Impact Force (New 360)
• Air Bag Deployment
• Delta V (New)
• Multiple Severe Impacts (New)
• Rollover (if equipped)

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Looking to the Future

• Help public safety provide a faster and more
  targeted response
• Continue rollout of AACN
• Assist in developing predictive algorithms that
  leverage AACN data

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Predictive Algorithms

• Lehman Medical Center and George Washington
  University with NHTSA support
• In early development
• Allow prediction of probability of severe injury
  using multiple factors, such as
• Delta V
• Principal direction of force
• Vehicle weight
• Rollover
• Hospital admission possibility, OR needs, Level 1
  trauma care needs, injury types

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Looking to the Future

• Help public safety provide a faster and more
  targeted response
• Continue rollout of AACN
• Assist in developing predictive algorithms that
  leverage AACN data
• Enhance voice and data routing

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Public Safety Interaction Long Term Vision

• Today

Voice
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Public Safety Interaction Long Term Vision

• Today

• Future (MN DOT FOT)

Voice
Voice/data
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Public Safety Interaction Long Term Vision

• Today

• Future (MN DOT FOT)

Voice
Voice/data
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Data Distribution

• Data Exchanged Utilizing XML
• Using ComCARE Telematics Data Standard
• Data Privacy is a Key Issue

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Data Shared

•      Provider Name/ID      Incident ID
•      Call Back Number      Event Verified
•      Date Stamp      Time Received
•      Latitude and Longitude      VIN
•      Datum      Device Event Type
•      Delta V, Direction of Force      Which
  airbags deployed
•      Vehicle Manufacturer, Make, Model, Year,
  Color
• Rollover information (if available and
  present)
• Multiple Impacts

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Crash Icon in CARS
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Generation II telematics services are emerging

• Advanced Automatic Crash Notification (AACN)
• Periodic vehicle diagnostic reports to consumers
• Turn by Turn navigation

37
Telematics Contribution to Continuous Safety
During a Crash
After a Crash
Avoiding a Crash

• Emergency and Good Samaritan calls
• Automatic Airbag Deployment Notification
  (Gen 1)
• AACN - Advanced Automatic Crash Notification
  (Gen 2)

• Good Samaritan calls
• Requested Remote Diagnostics (Gen 1)
• Regular E-mail Diagnostics Report (Gen 2)

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OnStar Vehicle Diagnostics Sample Email
Account Information
Introductory Message
Vehicle Maintenance Data
Vehicle Diagnostics
Hands-Free Calling Information
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Generation II telematics services are emerging

• Advanced Automatic Crash Notification (AACN)
• Periodic vehicle diagnostic reports to consumers
• Turn by Turn navigation

40
Telematics Contribution to Continuous Safety
During a Crash
After a Crash
Avoiding a Crash

• Emergency and Good Samaritan calls
• Automatic Airbag Deployment Notification
  (Gen 1)
• AACN - Advanced Automatic Crash Notification
  (Gen 2)

• Good Samaritan calls
• Requested Remote Diagnostics (Gen 1)
• Regular E-mail Diagnostics Report (Gen 2)
• Navigation - Advisor delivered
  Instructions (Gen 1)

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Telematics Contribution to Continuous Safety
During a Crash
After a Crash
Avoiding a Crash

• Emergency and Good Samaritan calls
• Automatic Airbag Deployment Notification
  (Gen 1)
• AACN - Advanced Automatic Crash Notification
  (Gen 2)

• Good Samaritan calls
• Requested Remote Diagnostics (Gen 1)
• Regular E-mail Diagnostics Report (Gen 2)
• Navigation - Advisor delivered
  Instructions (Gen 1) - Downloaded GPS
  guided TBT (Turn-by-Turn)

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Telematics Contribution to Continuous Safety
During a Crash
After a Crash
Avoiding a Crash

• Emergency and Good Samaritan calls
• Automatic Airbag Deployment Notification
  (Gen 1)
• AACN - Advanced Automatic Crash Notification
  (Gen 2)

• Fastened Seat Belt!

• Good Samaritan calls
• Requested Remote Diagnostics (Gen 1)
• Regular E-mail Diagnostics Report (Gen 2)
• Navigation - Advisor delivered
  Instructions (Gen 1) - Downloaded GPS
  guided TBT (Turn-by-Turn)