CASE STUDY :

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The APPLICATION of BALANCED SCORECARD in
MANAGING HIGHER EDUCATION INSTITUTION
CASE STUDY HASANUDDIN UNIVERSITY-INDONESIA
INDRIANTY SUDIRMAN, PRASTAWA BUDI, DWIA A TINA
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INTRODUCTION

• High demand on HE Accountability to multi
  stakeholders.
• Accountability means deployment of public
  resources in managing HE should be measured by
  the outcomes.
• HEI needs a strategic management tool enables
  to link vision, mission, strategies to
  performances at all levels.
• BSC meet the requirements.

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A BRIEF OVERVIEW OF HASANUDDIN UNIVERSITY
Geographical location Makassar, Eastern Part of Indonesia
Number of faculty 15
Number of study program 109
Student body 32.000
Number of academic staff 1.900
Number of admin. staff 925
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STRATEGY MAP OF HASANUDDIN UNIVERSITY
CUSTOMER
INTERNAL PROCESS
LEARNING GROWTH

• Academic Atmosphere
• Good governance
• Social responsibility
• Teaching process
• Research

• Facilies Infrastructure
• Staff profesionalism
• Policy, system
• procedure
• Org. structure

FINANCIAL
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BALANCED SCORECARD
STRATEGIC GOALS LAG INDICATOR LEAD INDICATOR TARGET STRATEGIC INITIATIVE
FINANCE PERSPECTIVE
CUSTOMER PERSPECTIVE
PROCESS PERSPECTIVE
LEARNING GROWTH PERSPECTIVE
PERSPECTIVE STRATEGY MAP
FINANCE PERSPECTIVE
CUSTOMER PERSPECTIVE
PROCESS PERSPECTIVE
LEARNING GROWTH PERSPECTIVE
Source Adaptation from Kaplan Norton (1996)
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STRATEGY HYPOTHESIS IN BSC
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LOGICAL HIERARCHY MODEL
PRIVATE SECTOR
Source Wisniewski Olafsson, 2004
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LOGICAL HIERARCHY MODEL
PUBLIC SECTOR (A)
PUBLIC SECTOR (B)
Source Wisniewski Olafsson, 2004
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BSC TRANSLATING STRATEGY INTO ACTION
STRATEGY FORMULATION
STRATEGY PLANNING
PROGRAM COMPILATION
BUDGETTING
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THANK YOU