Professionalism in the Workplace

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Professionalism in the Workplace

• Denise Thornby RN, MS

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Is it the role or the behavior?
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Professions

• have a body of knowledge, scope of practice,
  agreed upon values, oath or code and
  accountability to our society for their
  profession and their professional behavior.

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• Social Workers
• Lawyers
• Physicians
• Nurses
• Teachers
• Lawyers
• Flight Attendants..

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Professionalism

• Describes a certain type of behavior in the
  workplace
• Based on our values and understanding of our
  professional roles
• Evidenced in our behavior

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How professionalism is judged

• Against a set of expectations or standards
• From our own personal values set and
  understanding of what professionalism means
• May be situational in nature
• Strongly influenced by culture

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Professionalism is in the eye of the beholder
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Unprofessional!
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Professional is judged through

• Our Image
• Our Communication
• Our Competence
• Our Demeanor

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From the Patients Perspective

• Trustworthy
• Competent
• Empathetic
• Respectful
• Caring

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Our relationships with patients

• Therapeutic context
• Safety, trust and ethical behavior are
  foundational
• Relationship has boundaries
• Vulnerability of patients and the imbalance of
  power

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Respectful of their

• Needs
• Beliefs
• Concerns
• Values

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Crossing Professional Boundaries

• Non-therapeutic relationships
• Inappropriate communication
• Inappropriate self-disclosure
• Exploitation money, gifts
• Breaches of confidentiality

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From the Co-Workers Perspective

• Trustworthy
• Competent
• Supportive
• Respectful
• Accountable

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Professional Team
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Expectations of Professional Team Members

• Functional Trust
• Mutual Respect
• Open Communication

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Functional Trust

• All people have an equal need for respect
• Respect is the basic foundation of all healthy
  personal relationships
• Each team member is equally important
• Each team members work is equally important

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Mutual respect

• All people have an equal need for respect
• Respect is the basic foundation of all healthy
  personal relationships
• Each team member is equally important
• Each team members work is equally important

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Open Communication

• Team members talk to each other about issues
  directly
• All team members avoid the 3 Bs
• Supportive feedback is given generously
• Corrective feedback is helpful, tactful and
  constructive

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Where Do I Start?
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Qualities and Characteristics of a Professional
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Professionals are

• Competent
• Trustworthy
• Respectful
• Act with Integrity
• Considerate
• Empathetic

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Professionals are

• Courteous
• Dependable
• Cooperative
• Committed

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Always do your best. What you plant now, you will
harvest later.
Og Mandino