A pilot project focused on the needs of people living and/ or interested in the ward of Norbiton. A

1
What is One Norbiton Working Together?

• A pilot project focused on the needs of people
  living and/ or interested in the ward of
  Norbiton. A Local Integrated Service.
• A new way of working to pool budgets and
  resources across different organisations
• An opportunity for the Norbiton community to take
  more control over resources in their area
• Bottom up, with community led priorities driving
  work forward
• National Context -Localism Bill, devolution of
  power and community led commissioning.
• A proposal was put in to Cabinet Office in
  August 2010 . Concern over deprivation and child
  poverty in Norbiton. LIS seen as a good
  opportunity to make a difference and tackle
  inequalities in partnership
• Its now embedded as part of the One Kingston
  programme

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How is it different?

• According to Cabinet Office, Kingstons Local
  Integrated Service approach is unique, compared
  with other LIS areas.
• It has no pre-existing agenda and therefore is
  supporting the community to drive the agenda
  forward.
• Its different to anything we have done before,
  because we have partners around the table seeking
  to address the needs of the most vulnerable by
  working with an entire ward

3
The journey so far...

• Developed a Professionals Working Group
• This is made up of people representing Kingston
  University, Royal Borough Kingston Council,
  Kingston Voluntary Action, NHS Kingston,
  Metropolitan Police , The Cabinet Office and
  Kingston Chamber of Commerce.
• 2. Developed a Member and Officers Group to
  keep local councillors informed and involved
• 31st March Soft Launch in Norbiton Childrens
  Centre with Lord Adebowale
• 4. Engagement activities throughout April
• 5. Initial training provided to Community
  Members

4
Project Structure
Kingston Strategic Partnership
Project Sponsor
Project Board (Project Leads and Project Manager)
External Evaluation by Kingston University
Project Manager

• Professionals Working Group (PWG)
• Includes representatives from
• Royal Borough Kingston Council
• Kingston University, NHS Kingston,
• Metropolitan Police, The Cabinet
• Office, Kingston Voluntary Action and
• Kingston Chamber of Commerce

Member Officer Group Includes PWG and 6
Councillors
Community Working Group Includes people who
live, work, play or study in Norbiton
5
The journey so far...

• 6. 1st June event inviting people to design a
  journey planner and form a Community Working
  Group
• 7. Community Working Group (CWG) formed
• 8. Desk top research on identifying themes
  from previous research carried out

6
Prioritisation Exercise

• Time and resources were limited (6 weeks to
  prioritise main areas to work on) no funding or
  other resource available to carry out what would
  need approx 30k and 18 months to do full and
  robust Community Research
• Therefore, 9 reports from already established
  research and consultation pieces carried out in
  and around Norbiton were used to identify themes
  for the community to then prioritise
• 11 themes were identified and placed into
  honeycomb chart (below). Prioritisation exercise
  was then designed to identify top areas from the
  already established researched themes.

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Prioritisation Exercise
What else? Your solutions
What else? Your ideas
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Emerging Priorities identified so farTop 3 ,
Housing Issues, Police and Safety and Maintenance
of communal areas
9
Emerging Priorities identified so farTop 3
Housing Issues ,Police and Safety, Maintenance
of communal areas
10
Examples of places the survey has been taken to

• Norbiton Childrens Centre
• Residents in Norbiton
• Tamil Elders Group (Shiraz Mirza Hall)
• St Johns Street Café
• Cambridge Road Estate Fun Day
• Norbiton Businesses
• Online survey (created by the Community Working
  Group)

• Residents in Norbiton

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Our shared learning. Community Working Groups
feedback on carrying out the prioritisation
exercise
Pros That it was conducted by residents
and community members It created a new group
of people interested in Norbiton and its
future Involving ordinary people/consumers of
public services in a structured but simple
way The public were not required to give their
name and address. They were under no pressure to
respond immediately Cons The need perhaps for
a more scientific sampling and validation of
themes being taken forward. It focused minds
on a limited number of issues That only 1
contributed. No age sex ethnicity
gathered. Unsure whether a representative
sample was consulted The lack of range/choice
not allowing people to pick their own topic. Lack
of individual data Conclusion The Community
Working Group wish to work on the priorities
identified so far whilst they form as an
independent group with a formal Terms of
Reference and governance structure. However, they
also wish to carry out further more in depth and
robust research into the needs of Norbiton
community members to continue to inform their
decision making processes.
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Resources allocated so far

• Communitys voluntary time
• Professionals Working Group members time
• Turning Points consultation exercise (14k)
• Equalities and Community Engagement Team time
• Neighbourhood Management time
• Kingston University (NHS funded 2k and Kingston
  University Innovation voucher 2k)

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In summary, benefits so far

• Improved partnership working
• Better informed about community priorities (from
  previous research and prioritisation exercise)
• Community Voice of Norbiton has started to
  develop
• Engaged community in carrying out research
• Community designed, developed and own their
  online research tool and community One Norbiton
  Working Together website

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Next steps

• Share the community priorities with our partners
• Priorities will be analysed and confirmed by
  Community Working Group and officers facilitating
  this work
• Project Sponsor David Smith will be back to
  Kingston Strategic Partnership to discuss
  priority results and resources (on 10th October)
• Community wish us to investigate how we may carry
  out full robust community research in the
  Norbiton area, including targeting most
  vulnerable for more qualitative in depth research
  on prioritise
• If existing resources cannot be identified,
  Cabinet Office will be asked to support work with
  additional support i.e. independent accountant
  who may scrutinise budgets and help with
  Neighbourhood Budget bid.
• NB Expressed interest in Community Budgets,
  linked with LC services

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What does success look like to the community?

• Understanding the needs and priorities of the
  Norbiton community
• Having involvement and influence over services
  and
• service providers
• community members recorded
• comments at 1st June event

This helps represent the community
It involves everyone to help each other build
and sustain a better society ?
The community will benefit by resources being
used better
We will have more of a sense of ownership of
services
16
ThemesHousing IssuesPolice and
SafetyMaintenance and Condition of Communal
Areas
17
Youth Activities Including young people having
affordable activities available to them. Places
for kids to play. Reducing amount teenagers hang
around the streets.
Healthy Eating and Affordable Healthy
Food (Including affordable fresh fruit and
vegetables, affordable organic food. Health
promotion and learning about health benefits of
eating healthy)

Mental Health Improvement and Reducing
Isolation (Including reducing loneliness
experienced by older people, helping people who
experience mental distress or illness, places for
people with mental health experience to meet and
gain support)








Parenting Skills and Support (Including Parenting
courses, Affordable childcare, help for families
experiencing Child poverty)
Information and Advice (Including timely
information and advice, web sites, newsletters
and advice services. Knowing what is going on in
the community locally)
Diversity, Inclusion and Community
Spirit (Including knowing local people,
neighbours. Getting along with everyone. Feeling
part of the community. People respecting each
other. Getting involved in community matters.
Community spaces or centres)
Policing and Safety (Including Reducing
discrimination, reducing vandalism and deliberate
damage. Feeling safe)
Affordable Exercise (Including cheaper
opportunities to exercise locally i.e. group
classes. Health promotion and learning about
health benefits of physical activity)
Maintenance and Condition of Public Areas
Including cleanliness of communal areas. Repairs
of local areas. More green space, places for kids
to play and people to sit (benches), reducing
dogs muck.
Employment Support and Income Maximisation (Includ
ing help to get back to work, improve employment
opportunities for local people. Making the most
of welfare benefits and other money matters
available to people).
Housing Issues (Including affordable housing
available, quality of housing and meeting decent
homes standard, overcrowding, people having a
representative voice).