Who R We ?

1
Who R We ?
Ministry of State for Administrative Development
- MSAD

• Presented By
• Ashraf Fawzy
• Infrastructure Program Director
• 11Dec.06

2
OurPrime Goal
Administrative Organizational Development
????? ?????? ??????? ???????? ??????? ? ???
????? ?????? ??????? ???????
3
??? ????? ???????
E-Gov Program
Main Program components

• Infrastructure
• E-Government services
• Development of localities' activities
• Developing National Economic DBs
• Automating Work Systems
• (within ministries governmental agencies)

????? ?????? ???????? ????? ????? ???????
???????? ????? ????? ??? ????? ?????????
???????? ????? ????? ????? ???????? ??????? ?????
???? ????? ???????? ??????? ???????????
4
Infrastructure Program

• Setting of Economic Org. Controls
• Issuing Standard Documents
• Showing the specifications of information
  systems,
• data exchange and security of government
  networks.
• Develop, Implement Manage the
• e-Gov Gateway (Gov website applications)
• E-Payment Infrastructure Channels
• Establishing the Gov CA

5
GATEWAY Services Channels
????? ??????? ???????
Comm. Centers
??????? ????? ?????
PSTN/GSMOP
Citizens
????? (????? ??????...)
www
IVR
SMS
Business Private Etc.
BSCI
Comm. Lines VPN
????? ???????
6
Are we properly introduced ?
So, lets proceed with the real business we are
here 4 !
7
Do we have anyChallenges? ?? ???? ???????
And, Who Doesnt ??
8
Challenges ??? ????????

• Lack of coordination / cooperation between
  Organizations
• ?????? ???? ????? ??????? ?????????...????? ?????
  
• Lack of information/knowledge sharing
• ?????? ?????? ??? ????? ???????? ??????????...
  ???????
• Lack of responsible organization for knowledge
  Managed Information
• ??? ????? ?????????? ??? ???? ?????? ???? ????
  ????? ??? ????? ?????? ?????? ???????? ??????????
  

9
How can we ??? ????? ????? Acheive our
Goal

• Strengthen the strategic capacity of the
  Government (e.g Gov reform) to improve the
  inter-ministerial planning and coordination
• ????? ?????? ???????????? ?? ????????
  ??????? ????? ????? ??????? ???????? ???????
• Improve the confidence of the citizens towards
  the administration....empower the citizens in
  public affairs
• ????? ??? ???????? ??????? ??????? ???????
  ??????
• Create new methods and tools and to improve the
  quality of information and knowledge on which the
  decision-making is based on
• ??????? ?????? ????????? ?????????? ?????? ???
  ????? ???????
• ?? ?????? ????????? ?????? ???? ????? ????????
  ?????? ????? ??????

10
Is it JustAbout Technology?
11
XML
???????????? ?????????? ????? ??????? . .
xCBL
ERP
A2A
CRM
G2G
cXML
B2G
???? !
G2C
12
??????? ???????? ??????????? ???? ???????
???????? ?????????
Three Main Critical Development Components
(Within Any Nation or Organization or even a
Project)

• Process

• People

2
3
Education, awareness knowledge, experiences best
practices attitude ??? ?????? ?????? ????? ?????
Polices, regulations guidelines ?????? ??????
?? ????? ?????? ???????

• Technology

1
Standards
13
What is Information ? ?? ??????? ?????????
What is Knowledge ? ??? ??????? ?????????
Lets Agree Upon Few Simple Definitions
??? ????? ???? ?????? ??? ?? ??????? ????
14
Simple yet important not clear to many !
?????? ?? ????? ??????? . . . ??? ?? ???????
????? ??? ???????? ??????? ??? !

• Information is data, statistics, facts, phone
  numbers, names, text, etc.
• ???????? ?? ????? ?? ?????? ?? ???????????
  ??????
• ?????? ?????? ????.....???
• Knowledge is analyzed information with context,
  understanding experience.
• ???????? ?? ?????? ?????? ??? ????? ???????
  ???????

15
Why is this important ?
Valuable Knowledge provides the potential for
informing decisions and improving
actions. while Knowledge Utilizations is simply
doing things to apply knowledge in better ways
than might happen without great management effort.
16
Success Key Indicators Lessons Learned
4 main domains

• Basic Fundamentals
• Functionality Design
• Operational Elements
• Critical Elements

17
Basic Fundamentals
Core Element Function
Identify Expertise Location Capture and share the experience, expertise and insight of people
Collaboration Working environment where knowledge experience can easily be shared Allow members with similar interests to work together regardless of location
Development Enable information knowledge to emerge and flow to the right people time Planning Setting Expectations
Content Structuring Categorization Analyze, organize information in a meaningful manner to increase Its capacity for achieving results
Integration Portals Tying it all together
18
Functionality Design
Core Element Function
Gateway/Portal Functional Service Content, Services, Transaction Basedmixed blend
Technologies Involved/Adopted Search Engine Requirements SSO, Authentication Mechanism, CA,
Languages, GUI Personalization Dependant upon Function, Culture User Type
Content Content Management Ownership Requirements Level Depth of Management Required
Standards W3CUser Oriented
Feedback, Complaint Mng., Chat Room Suggestions Function, Culture User Type
Admin Security Gateway, Portal Services
News Letter, Press Releases Advertisements Management Ownership, responsibility level of management required
19
Operational Elements
Core Element Function
Service Monitoring Observe the health of all IT services according to Op. Level Agreement (OLA) and all complementary indirect Services (AC, Power, Building.etc)
Security administration Maintaining a safe computing environment (both Physical Logical)Most important enforcement of Policies Regulation .
Help Desk Service Incident Management Manage, control faults, restore normal service operation quickly as possible It will happenjust resume w/SLA limit
Capacity Management Plan size each and all services Including the facility personnel while Keeping in mind SLA boundaries.
Disaster recovery plan Plan enforce backup (data, system) from day one.never postpone.
20
Critical Elements
Core Element Function
Staging Environment In Place
Clear Roles Responsibilities Preset, Identified .APPROVED.
Process / Business / Service Owner Identified .APPROVED
Beneficiary / Service / User Expectations Preset, Identified .APPROVED
Quality Assurance Partners Selection Scheme Preset, Identified .APPROVED
Reliable Communications Usedand well though of
Service Qualification Criteria Preset, Identified .APPROVED
Building Capacity Plan Endorsed Identified
21
???? ? ???Thank You