Department Of Public Works - eThekwini Region

1

• COMPLAINTS PROCEDURE/INQUBO MGOMO YOKUKHALAZA
• In an attempt to deal with your complaints as
  speedily as possible, you are advised to bring
  your complaint to t
• he attention of the official at the frontline
  desk as soon as things go wrong.
• Make an attempt to resolve the issue with the
  official. If you do not receive any satisfaction
  from this however,
• formal complaints procedures are your next
  available option.
• Uma kukhona ongagculisekile ngakho, sicela ubike
  udaba lwakho ehhovisi lwemibuzo (Reception Area
  Ground Floor)
• ngokukhulu ukushesha. Uma unganelisekile sicela
  ulandele umgomo wokukhalaza. Funda okulandelayo
• Get the details of the head/ supervisor of the
  work station to Lodge register your complaint.
• your complaint verbally or in writing. Written
  complaints are more advisable
• Provide full details of the complaint.
• Please provide all your details to assist us when
  we have to contact you.
• Thola imininingwane yomphathi wehhovisi ofisa
  ukukhalaza ngalo, bese ufaka isikhalazo sakho.
• Ungafaka isikhalazo sakho ngomlomo noma ubhale
  incwadi, izikhalazo ezibhaliwe zingcono kakhulu.
• Usiphe yonke imininingwane ngesikhalazo sakho.
• The Department undertakes the following/Umnyango
  uzimisele ukwenza lokhu okulandelayo
• To acknowledge your complaint within three
  working days the date of
• To attach the necessary level of confidentiality
  to your complaint

Department Of Public Works - eThekwini Region