Management of Change : A Consultant View Point

1
Management of Change A Consultant
View Point

• ??????? ??????????????

2
Topics for Today

1. Why we need to be changed ?
2. What to be changed ? Category of Changes
3. Impacts of Change The Change Curve
4. Why many changes failed Failure Stories
   (untold)
5. Why many changes succeeded Success Stories

3
Why we need to be changed

• ????????? ?????????????????? ???????????????????
  ???????????? Competitive Edge ????? survival and
  growth
• ????????? ?????????????? (?????????????????)
  ??????????????? ???????????????????????
  ???????????????????????? ??????(???????)
  ???????????? ??????
• ???? ???????????? ???????????????????? ????
  ??????????? ?

4
What to be changed Category of Changes in
Government

• People Level ????????????????????????? ????????
  (?????????? ??????????????????)
• ??????????????
• ?????? / ?????? / ??? JD ???? /
  ??????????????????
• Process Level ?????????????????????????
  (?????????? ?????? ????????)
• ??????????????????????????? ???????????????????
• Policy Level ??????????????????? ????
• ????????????????? ???????????????????????? ??????
  ???? ???? ???? ??????? (?????????????????)

5
Make the Right Change ???????????????????
Type A
Type B
????????
??????????????????????????????
Type D
Type C
???????????
????????
?????
???????????????????????????
6
Impacts of Change The Change Curve
Benefit
BEP
Performance Level
Positive Impact
Cost
Negative Impact
?????????
????
??????
Time
7
Why many changes failed Failure Stories
(untold)

• ????? ????????????????
• ??? ?????????????????
• Awareness or Sense of Urgency
• ???????????? Planning for Change ?????????????
  ????????????????? (????????? Change Curve)
• ??? Leadership Roles Supports
• ??????????? / ???????/ ?????????????
• ???????? monitoring ?????????????? ?????????
• ?????????????????? ??????????
• ??????????? ??????? ???????????? ???????????

8
Template for Change Deployment Roadmap
Degree of Support for The Implementation
Strategic Actions list 1. 2. 3.
Key Actions to be taken
Strategic Actions list 1. 2. 3.
COMMIT- MENT
Strategic Actions list 1. 2. 3.
Strategic Actions list 1. 2. 3.
BUY-IN
UNDERSTANDING
AWARENESS
Time
9
Why many changes succeeded Success Stories

1. Top Management take Ownership
2. ????????????? Sponsor / Steering Committee
3. ????????????? Change Management Team /
   Operational Committee
4. ????????? ?????????? Change Curve
5. ??????????? Contingency Plan ???? Quick Win
   ????????? ???? negative impacts
6. ?? Rewards Recognition Scheme ??????
7. ?? Project Management Plan team ?????????

10
Infrastructure ???????????????? CM Based on
Seven Ss Model ??? McKensey (1/3)

• S1 Shared Value ??????????? (??????????????)
• ??????????????????? ??????????? ????????????????
• ??????????????? ??????
• S2 Strategy ????????????????????? Change
• ??? Project Management ??????????????????????
  ????? ????? 1.5 ?????? Change Agent
• ??? Participative Management
• S3 System ????????????????
• ??? Process Enterprise Approach

11
Infrastructure ???????????????? CM Based on
Seven Ss Model ??? McKensey (2/3)

• S4 Structure ?????????????????????
• Lean Organization (??????????????????)
• Flexible / Matrix Structure
• ?????????? ????????????????? ?????????? Tiers of
  Responsibility
• S5 Staff ???????
• ????????????????????? ?????? ??????????????????
  ???????? ???????????? ???????????????????????
  ?????????????????????????
• ??????? ???????????? ????????????????
  ???????????????????
• S6 Skill ?????
• ?????????????????? ???????? Technical Skills
  ????????????? ????? Leadership / People Skills /
  Problem Solving Skill / etc.

12
Infrastructure ???????????????? CM Based on
Seven Ss Model ??? McKensey (3/3)

• S7 Style ??????????????????
• Dynamic and Visionary ????????????????????
  ???????????
• Hands-on ??????? ?????? ??????????
  (????????????????????????????? ICT)
• Continual Support ?????????????????????
  ?????????????????????
• Result-oriented ?????????????????? ??????
  ???????????(?????????) (????????????? NATO no
  action-talk only ???????????? ????????????????????
  ?????? ?????????????????????- deferring style)
• Balanced Leadership Styles BLS
  ???????????????????? ?????????????????????? (???
  Lessie-Fair 0 Democratic 5 Dictatorship 10
  ???? BLS 7.5 9.5 )

13
Q A