Identify Processes

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(No Transcript)
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Lesson 1
Identify Processes
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Objectives
You will be able to understand

• Key activities involved in identifying
  processes
• Some tools used in identifying processes

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Lesson 1 Identify Processes
Activity 1.1 Clarify the mission Activity
1.2 Identify prioritize customers Activity
1.3 Identify prioritize customer requirement
s Activity 1.4 Identify processes that
meet customer requirements
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Activity 1.1 Clarify the Mission

• What do you do?
• Who do you do it for?
• How do you do it?

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Activity 1.2 Identify Prioritize Customers

• Why identify customers?
• Who are your customers?
• Who are the most important?

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Prioritization Matrix

• Ranks variables based on known
• weighted criteria
• Use when
• - Options must be narrowed
• - Disagreement over importance
• - Resources are limited

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Customers
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Criteria

• Directly relates to mission

• Determines quality

• Immediately impacted

• Measurable feedback

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Prioritizing Customers
Criteria
Directly
Determines
Immediately
Measurable
Relates
Impacted
Quality
Feedback
to Mission
Customer
5
4
5
5
Air Wing
5
3
3
4
Flag
1
2
4
2
Crew
Embarked
2
1
1
1
Marines
4
3
3
2
CINC
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Prioritizing Customers
Criteria
Directly
Determines
Immediately
Measurable
Relates
Total
Impacted
Quality
Feedback
to Mission
50
30
15
5
Customer
5 x (.50)
5 x (.30)
4 x (.15)
5 x (.05)
Air Wing
4.85
2.50
1.50
0.60
0.25
3 x (.50)
4 x (.30)
5 x (.15)
3 x (.05)
Flag
3.60
1.50
1.20
0.75
0.15
1 x (.50)
2 x (.30)
2 x (.15)
4 x (.05)
Crew
1.60
0.50
0.60
0.30
0.20
Embarked
2 x (.50)
1 x (.30)
1 x (.15)
1 x (.05)
1.50
Marines
1.00
0.30
0.15
0.05
4 x (.50)
3 x (.30)
3 x (.15)
2 x (.05)
CINC
3.45
2.00
0.90
0.45
0.10
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Activity 1.3 Identify Prioritize Customer
Requirements

• Obtain feedback
• Identify / define quality characteristics
• Use operational definitions
• Prioritize

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Customer Feedback
Embarked
Req
Air Wing
CINC
Crew
Flag
Marines
Battle
Launch/
Power
Berthing/
Marine
Group
1
Recover
Projection
Messing
Transport
Defense
Aircraft
Launch/
Launch/
Training
Berthing/
Berthing/
Recover
Recover
2
Time
Messing
Messing
Aircraft
Aircraft
Internal
Training
Training
3
C3I
C3I
Comms
Time
Time
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Pareto Chart

• Vertical bar graph of categories in
• descending order of importance
• Use when - Choosing a starting point -
  Identifying root causes - Monitoring progress

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Products / Services Important to CVNs Customers
of Responses
Percentage
100
14
12
75
10
8
50
6
4
25
2
0
0
C3I
BG Defense
Training (Avail)
Launch/Rec A/C
Communications
USMC Transport
Power Projection
Berthing/Messing
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Products / Services Important to CVNs Customers
- Weighted
Total Weighted Responses
Percentage
78
100
70
60
75
50
40
50
30
20
25
10
0
0
C3I
BG Defense
Launch/Rec A/C
Communications
Training (Avail)
USMC Transport
Berthing/Messing
Power Projection
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Activity 1.4 Identify Processes that Meet
Customer Requirements

• Identify significant processes that affect
  customer requirements - Necessary to the
  mission - Satisfy external customers
• Determine which processes to improve

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Affinity Diagram
Organizes ideas, opinions, or issues into groups
based on perceived natural relationships
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Processes with Measurable Effect on Timely Launch
of Aircraft
Move ordnance
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Processes with Measurable Effect on Timely Launch
of Aircraft
Ship Handling
Ordnance Handling
Aircraft Handling
Comms
Training
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Lesson Summary
Activity 1.1 Clarify the mission Activity
1.2 Identify prioritize customers Activity
1.3 Identify prioritize customer requirement
s Activity 1.4 Identify processes that
meet customer requirements