Emotional Intelligence - PowerPoint PPT Presentation

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Emotional Intelligence

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EQ vs IQ IQ remains relatively fixed for an individual s lifetime EQ can increase over in an individual s ... taking initiative and striving to improve; ... – PowerPoint PPT presentation

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Title: Emotional Intelligence


1
Chapter 6
  • Emotional Intelligence

2
What is EQ (Emotional Intelligence)?
  • The ability to monitor ones own and others
  • emotions, to discriminate among them, and to
  • use the information to guide ones own
  • thinking and actions.

3
EQ vs IQ
  • IQ remains relatively fixed for an individuals
    lifetime
  • EQ can increase over in an individuals lifespan

4
How Did EQ Become Popular?
  • In the past, natural intelligence or book
    smarts would have been considered the key to
    success
  • In 1990, two psychologists from the University of
    New Hampshire and Yale University (Jack Mayer and
    Peter Salovey) published academic papers on
    Emotional Intelligence

5
How Did EQ Become Popular?
  • In 1995, Daniel Goleman used the information from
    those academic papers and created a best selling
    book titled Emotional Intelligence
  • The book was considered revolutionary because it
    asserted that Emotional Intelligence was more
    influential in ones success than natural
    intelligence

6
IQ vs EQ
IQ EQ
Gets you through school Gets you through life
Comes by genes, can not be developed Can be developed
Measurable Hard to measure
Wonders what Wonders how why
Appeals to reason Appeals to emotions
7
Abilities involved in EQ
  • Self-awareness recognizing a feeling as it
    happens
  • Self- regulation Handling your emotions rather
    than letting the emotions handle you.
  • Motivation Channeling emotions to reach a goal
    taking initiative and striving to improve
    persevere when faced with setbacks and
    frustrations.

8
Abilities involved in EQ cont
  • Empathy Sensitivity to others feelings and
    concerns and taking their perspective
    compassion appreciating the differences in how
    people feel about things.
  • Social Skills Ability to accurately read social
    situations and interact smoothly with others.

9
Competencies for Emotional Intelligence
  • Personal Competence
  • Self-Awareness
  • Emotional awareness
  • Accurate self-assessment
  • Self-confidence
  • Self-Management
  • Self-control
  • Trustworthiness
  • Integrity
  • Adaptability
  • Achievement drive (Motivation)
  • Commitment
  • Initiative
  • Optimism
  • Social Competence
  • Social Awareness
  • Understanding others (Empathy)
  • Service orientation
  • Leveraging diversity
  • Political awareness
  • Relationship Management
  • Influence
  • Developing others
  • Conflict management
  • Inspirational Leadership
  • Change catalyst
  • Building networks
  • Collaboration cooperation

(Goleman,et al 2002)
10
Question 1
  • 1. You are very tired and have a lot of
    studying to do when your boss asks you to work
    late. You respond by saying
  • A Sorry, I cant.
  • B Id really like to help you, but tonight is
    a bad night for me.

11
Answer
  • The best answer is B.
  • The reason B is a better answer is because it
    lets the person know you have a desire to help
    them, you are acknowledging their need.
  • Saying Id really like to help you makes a big
    difference in this response.

12
Question 2
  • Your college professor asks you to pair off with
    a person sitting near you. You react by
  • A Sitting and waiting for someone to introduce
    him or herself.
  • B Introducing yourself to the person next to
    you.

13
Answer 2
  • Obviously, B is the better choice.
  • Many people are uncomfortable making the initial
    contact with new people. But, the higher your
    EQ, the greater your ability to overcome your
    discomfort and make others feel comfortable.

14
Question 3
  • You buy your lunch in the cafeteria and sit down
    to eat with a friend. You notice there is a girl
    a few seats down who is eating alone. You respond
    by
  • A Ignoring the person and talking with your
    friend.
  • B Introducing yourself and inviting the person
    to sit with you.

15
Answer 3
  • The better choice is B.
  • Similar to the previous question, it may seem
    like an uncomfortable situation, but the higher
    your EQ the greater your ability to befriend
    people.

16
Question 4
  • You notice your mother is somewhat impatient and
    appears to be very tired. You decide to
  • A Ask her how she is doing and if there is
    anything you can do to help her.
  • B Dont ask anything, and assume that if she
    needs something, shell ask you.

17
Answer 4
  • The better answer is A.
  • A shows a concern for her well-being.
    Sometimes just asking a person about their
    feelings lets them know you care.
  • It is also better because there is an offer to
    somehow assist her in improving her situation.
    It shows willingness to help.

18
Question 5
  • Which statement best describes you?
  • A I never forget a birthday of a friend or
    relative.
  • B I try to remember peoples birthdays, but its
    hard to keep up with and I dont always do it.

19
Answer 5
  • A is the better answer.
  • Remembering information about other people
    signifies to those people that you care about
    them.
  • Whether it is a birthday, an anniversary or other
    special event for them, you are letting them know
    you think about them.

20
Question 6
  • You are having a friend and his new girlfriend
    for dinner. Before inviting them
  • A Call and make sure they both like what you are
    making and that you have been respectful to diet
    restrictions (veggie, diabetic, etc.)
  • B Go to the market and buy your favorite foods.

21
Answer 6
  • A is a better choice.
  • A shows that you recognize that the girlfriend
    is new to your social crowd. She may feel shy or
    uncomfortable, and you dont want to compound
    that by her not being able to eat with everyone.
  • It shows a solid ability to put yourself in
    someone elses shoes.

22
Question 7
  • When someone buys you a gift, you
  • A Make sure to get them a Thank You Note
    promptly.
  • B Normally forget the Thank You note, but try
    to remember to say it in person.

23
Answer 7
  • Emotionally intelligent people not only make
    attempts to treat others well, they also
    sincerely appreciate the thoughtfulness of
    friends and family.
  • Emotionally intelligent people always acknowledge
    the kindness of others.

24
Question 8
  • When driving in your car, if another driver is
    driving poorly, you generally
  • A Ignore it and keep driving.
  • B Become angry and aggressive.

25
Answer 8
  • Obviously, A is the better answer.
  • Being emotionally intelligent shows an ability to
    acknowledge and manage your emotions.
  • You know when to choose your battles

26
Question 9
  • If someone criticizes you, how do you react?
  • A Become defensive and critical to the person
    criticizing you.
  • B Inquire as to why the person is not happy with
    you, try to discern if the complaint is
    reasonable.

27
Answer 9
  • The better answer is B, although it is difficult
    to do this.
  • People often feel attacked when they are
    criticize and they react by attacking back.
  • Emotionally intelligent people realize they are
    not always perfect and seek to learn the truth
    about their strengths and weaknesses, rather than
    attack the messenger.

28
Question 10
  • Which better describes you?
  • A I never forget a name or a face.
  • B Im always forgetting peoples names and what
    they look like.

29
Answer 10
  • Obviously, the better answer is A.
  • Emotionally intelligent people remember details
    about other people.
  • They know that it makes other people feel good,
    and tend to like them more, when they remember
    information about them.
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