Vital skills for developing relationships

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Communication Skills

• Vital skills for developing relationships
• Requires mutual effort

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2 categories

• Verbal
• Listening skills
• Writing skills
• Speaking skills

• Nonverbal
• Appearance
• Actions
• Body language
• Personal space

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Communication is a 2 way street

• Sending Messages

• Receiving Messages

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Verbal communication skills

• Listening
• -Requires effort
• Majority of communication is listening
• Types of Listeners
• Active listeners, Passive listeners, Defensive
  listeners, Narrow listeners, Selective listeners
• - Requires good senders and receivers of messages

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Methods of communication used in a typical school
day
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LEARN TO LISTEN

• D
• R
• I
• V
• E

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How to be an Active Listener

• Ask questions to clarify the message
• Pay attention
• Be interested
• Be patient
• Keep the speaker in mind
• Stay focused
• Use reflection
• Listen to tone of voice

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Bell Ringer Dec. 17, 2010

• On a piece of lined paper with your name on the
  top line and the date, respond to the following
• (you have until 1035 to complete and turn into
  the basket)
• List 5 ways to be an active listener and discuss
  three advantages in relationships of active
  listening. Be sure to identify the type of
  relationship when discussing.
• What does It takes DRIVE to listen mean?

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Blockers to Communication Most barriers are
psychological not physiological

• Prejudices Stereotypes
• Poor Listening skills
• Poor Speaking skills
• Lack of understanding cultural differences
• Preaching

• Coded Messages
• Gender Differences
• Blaming
• Diverting
• Ordering
• Ridiculing

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Levels of Communication

1. Cliché conversation no sharing
2. Sharing of information but not revealing own
   opinions, ideas, feelings
3. Sharing of information and your own ideas and
   opinions but not your feelings
4. Sharing of feelings and emotions with ideas and
   opinions
5. Peak communication of sharing feelings, emotions
   with the highest level of trust

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Correlate the levels of communication with the
levels of Relationships

• Levels of Relationships

• Levels of Communication

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Develop Good Speaking Skills

1. Keep the listener in mind
2. Keep messages short and to the point
3. Be considerate of others feelings
4. Be open and honest
5. Respect the listener
6. Be positive
7. Check to be sure your message is being received
   accurately

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Speaking Skills

• the way you speak tone of voice, pronunciation,
  enunciation
• Speak clearly to express your thoughts, feelings,
  ideas to others

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How to Start a Conversation

1. Ask questions open ended questions one that
   require more than a yes/no
2. Make a sincere compliment
3. Mention something you think you might have in
   common
4. Discuss more than one topic

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Correlate How to make friends with how to start
a conversation

• How to make friends

• How to start a conversation

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Tone of Voice

• Passive
• Aggressive
• Assertive

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I-Messages

• Lets the other person know how you feel
• Lets the other person know what behavior is
  making them feel that way
• Lets you let them know what behavior you expect
• I feel gtgtgtgtgtgtgtgtgtgtgtgtgtgt
• when yougtgtgtgtgtgtgtgtgtgt
• I would like it if yougtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

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Assignment

• Read pages 80-84
• Finish handouts from Dec. 17, 2010
• With a partner, complete The Art of
  Conversation as you and your partner will
  role-play to the class one of the 5 situations.

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Non Verbal Communication

• Appearance
• Actions
• Personal Space

• Body Language
• Posture
• Hands
• Arms
• Handshake
• Facial Expressions
• Eye contact

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Technology and Communication

• Complete handouts after reading in textbook

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Opening Communication

• Why open up communication?
• Learn about self
• Learn about others
• Able to express feelings and ideas
• Strengthens relationships
• Creates richer, more satisfying relationships

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Communicate Positive Feelings

• Being positive is contagious
• Being positive opens communication
• Be the first to say hello
• Offer compliments (when deserved)
• Defend people who are the object of ridicule

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• Smile
• Look others in the eye and speak clearly
• Show concern for others
• Show that others are important

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Handling Negative Feelings in a Positive Way
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Communicating in the Workplace
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Conflict Conflict Resolution

• A struggle between 2 people or groups who have
  opposing view points
• Resolving the conflict is an important
  communication skill

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Types of Conflict

• Intrapersonal
• Interpersonal
• Intergroup
• International

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Causes of conflicts

• Possessions
• Environment
• Opinions
• Beliefs
• Ways of doing things
• Control/power

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Fair Fighting or Conflict Resolution

• Like rules of a game or sport
• Identify the problem and focus on it
• Attack the problem not the person
• Listen to your opponent
• Demonstrate respect
• Take responsibility for your own actions

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First Feelings

• Feelings of frustration, disappoint often turn to
  Anger
• Learn to deal with it
• The body produces chemicals that give us negative
  feelings when we are angry
• Buy some time and let your body chemistry get
  back to normal
• Unmanaged anger fuels the conflict

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Assignment

• Read Chapter 3 Topic 3
• On page 95 there is a list of objectives, respond
  to each objective. Write the objective and then
  respond to it completely and thoroughly.
• On page 95, there are 7 terms, define each.
• Complete the handout on Conflict Resolution