Policy Issues

1
Policy Issues IT Work force
Department of Information Technology Govt. of
Madhya Pradesh
2
IT Workforce at District Level

• Capacity
• District Level 50 District E Gov Managers
• Block Level 320 Astt District E Gov Managers
• Data Entry Operators at District Level
• Training and Infrastructure
• Training conducted for District e-Governance
  Managers and Assistant e-Governance Managers .
• DIT is planning to give supporting Infrastructure
  (Computer , Laptops etc ).

3
Distt e-Gov Society Bylaws

• DeGS bye laws
• Aims Objectives
• Roll out and maintain Electronic Citizen Services
  
• Authorise Kiosks
• IT inputs to Govt Officers
• To collect user charger
• Recruit persons on the rolls of the DeGS
• HR development in field of IT
• Procure IT Hardware, Software Services
• Do all necessary activity to promote IT

4
Distt e-Gov Society Bylaws

• DeGS bye laws
• Membership
• Patrons invitation by the board
• Institutional fee Rs 25000
• Honorary sponsored by the board
• Ex Officio
• Ordinary fee Rs 5000

5
Distt e-Gov Society Bylaws

• DeGS bye laws
• Fund
• User charges from kiosk for e-Governance
  services
• Grants Subsidies
• Donations, Membership fee
• Loans from financial institutions

6
Distt e-Gov Society Bylaws

• DeGS bye laws
• General body
• Chairman Incharge Minister Vice Chaiman MP
  of the Distt
• Member Secretary Collector
• Member MLA, SP, DFO, DDA
• At least one meeting in a year
• Quorum 5 or 1/3 whichever is more
• Work Policy decision, Annual budget, Nomimate
  CEO/Member Secretary of the board, Matters
  referred by the board, Nominate 2 members 2
  officers for the board

7
Distt e-Gov Society Bylaws

• DeGS bye laws
• Board of Directors
• Chairman Collector
• CEO Member Secretary ADM /Eminent person
• Members SP, DFO, DDA,2 member elected by the Gen
  body
• Quoram 5
• Work- Exercise all financial Admn. Powers, fram
  general guidelines to provide Citizen Service,
  Raise funds, Make rules to manage property and
  funds, decide service conditions of employees,
  Annual account and budget, hiring of IT
  professionals , Can delegate powers to the CEO

8
Distt e-Gov Society Bylaws

• DeGS bye laws
• General
• Can appoint financial controller
• No remuneration for the members
• But actual expenditure can be reimbursed
• All e-Governance Manager/Asstt managers/Data
  Entry Operator are employees of DeGS

9
e-Gov Managers Key Responsibility Areas

• Administrative Managerial
• Technical support
• E Gov Project Implementation support
• Coordination
• Crisis and conflict management
• Security and Legal Aspects
• IT Facilitation to various Agencies
• Leading a Team
• Working with Innovative Foresightness
• Monitoring and Reporting

10
Task Categories for e-Gov. Managers

• Building IT Capacities of Govt. Functionaries
• Providing operational support for Core IT
  Infrastructure
• Technical facilitation for e-Governance projects
  and programs
• Awareness and Communication
• Compliance of standards, guidelines and
  instructions
• Coordination with State IT Department
• Secretarial Support to DeGS

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Building IT Capacities of Govt. Functionaries

• Assessment of Capacity Building Needs in all the
  district and sub-district level Govt. Offices.
• Preparation of District IT Capacity Building and
  Training Plan.
• Coordinate with IT Capacity Building and Training
  Service provider agencies and MAP_IT for
  conducting Trainings.
• Provide support in designing of training
  curriculum as the need of respective departments
  and trainees
• Provide facilitation and logistic support for
  conducting trainings in the district.

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Contd..Building IT Capacities of Govt.
Functionaries

• Provide technical support department level
  training and capacity building activities.
• Identify capacity building issues and bring them
  in the notice of District eGovernance Societies
  for redressal.
• Disseminate information on various IT and
  eGovernance Training Programmes among govt.
  departments.
• Assist govt. offices to plan and implement IT
  Projects and facilitate them for hiring
  technology specific expert services if required.
• Time to time update DeGS with the status of
  capacity building in the district.

13
Providing operational support for Core IT
Infrastructure

• Operationalization of Common Service Center (CSC)
• Concurrent assessment of CSC functioning and
  compliance of CSC Guidelines.
• Regular monitoring of CSC services and
  transactions.
• Issue necessary instructions to CSCs after
  approval of DeGS
• Coordination with Service Center Agencies (SCA)
  of CSC to improve services CSCs and strict
  compliance of CSC guidelines.
• Conduct inspection visits of CSCs with support of
  Assistant eGovernance Officers.
• Track and consolidate CSC related issues and
  present it at appropriate level for remedial
  actions.

14
Providing operational support for Core IT
Infrastructure

• State Wide Area Network (SWAN)
• Disseminate information on SWAN offerings in
  govt. departments/offices and facilitate them in
  getting SWAN Connectivity.
• Disseminate knowledge on best practices and
  effective use SWAN in all the departments
  offices.
• Ensure strict compliance SWAN Guidelines at
  district and sub-district level Point of
  Presences (POPs) with support Asst. eGovernance
  Managers.
• Concurrent handholding of Asst. eGovernance
  Managers in network debugging and
  troubleshooting.
• Escalate technical issues related to SWAN at
  appropriate level.
• Preparation of Activity Plan for optimum
  utilization of SWAN.

15
Providing operational support for Core IT
Infrastructure

• eProcurement
• Disseminate information on eProcurement System in
  govt. departments.
• Hands-on support for uploading tenders and bid
  processing on eProcurement System.
• Conduct trainings for Bidders on bidding
  methodology.

16
Technical facilitation for eGovernance projects

• Assess implementation status of various
  state/national level eGovernance
  Project/programmes in the district and update
  DeGS as well as MAP_IT on same.
• Provide technical support in implementation.
• Coordinate with line departments and MAP_IT for
  redressal of technical issues.
• Concurrent follow-up on project
  timelines/milestones and update DeGS to take
  necessary decisions.

17
Awareness and Communication

• Preparation of Awareness and Communication Plan
  as per districts specific needs and present it
  before DeGS for approval and necessary action.
• Concurrent assessment of Awareness and
  Communication Needs in the district.
• Conduct regular workshops, seminars, IT events,
  etc. to generate awareness on IT/eGovernance.
• Conduct Rural Outreach Activities to generate
  awareness among citizens on IT enabled or Online
  services available in their locality.
• Preparation of content for Press News to be
  published in news papers.

18
Compliance of standards, guidelines and
instructions

• Compile of Guidelines, standards and instructions
  under each project/programme at district level
  and circulate to concerned stakeholders for
  better compliance.
• Provide necessary support for right
  interpretation and handholding for effective
  compliance.
• Update DeGS with latest guidelines and
  instructions for better decision making.
• Identify issues related to compliance and
  escalate at appropriate level for necessary
  action.

19
Secretarial Support to DeGS

• Conduct Meetings of DeGS in regular intervals.
  Prepare Agenda of DeGS Meetings, Finalize meeting
  dates with collector, Circulated Agenda and
  invite DeGS Members.
• Prepare minutes of the meeting with action points
  and circulate among members after approval of
  chairman.
• Prepare/Draft all the reports and communication
  on behalf of DeGS.
• Receive, File and present all the communication
  received in DeGS.
• Compliance Tracking of DeGS decisions.

20
Coordination with State IT Department

• Coordinate with State IT Department for guidance
  on various technical and managerial issues.
• Effectively present district specific various IT
  needs in terms of capacity building, awareness
  and communication, budgetary support,
  facilitation, etc. at state level.

21
Roles Responsibilities of Data Entry Operator

• Assist Distt e-Governance Manager.
• Coordinate with all Assistant e-Gov Managers.
• Handle office Management.
• Handling of all the documents and files related
  to e-Governance.
• Assist in handling Accounts of e-Governance
  Society.
• Take care of inward and outward correspondences.

22
Establishment Logistic issues

• Sitting arrangements for e-Gov Managers.
• Computer System with UPS and Printer.
• Internet Connectivity (SWAN Activation).
• Stationary.
• TA/DA Policy.
• Local Conveyance Policy.
• Accidental / Health assistance policy.
• Health Insurance.
• Attendance.
• Leave Policy (already proposed in Rule Book)-
• CL-13, ML-15. Maternity Leave-90days(As per
  Maternity Benefit Act, 1961. Paternal leave-
  15days.

23
E-Gov Managers FAQs -1

• Where to sit ?
• Who will be immediate boss ?
• (specially at block level )
• Who will bear mobile /travel/medical Expenses?
• From where to get stationary, computer ,
  furniture and other basic things ?
• Who will do housekeeping ?
• How will MAP_IT control, command or care us ?
  Will there be a dual control and report system?
• can any officer in the dist. Assign us any work
  at any time or some protocol will be followed ?

24
FAQs -2

• What will happen after one year ? Is there any
  possibility to become permanent Government
  servant ?
• Will get any increment after completing one year
  ?
• Will it be compulsory to reside at dist/block HQ
  / Posting place ?
• Security /accommodation issues for girls _at_ block
  level ?
• At block level ,one-person-army with no office
  and no support staff ? How will run the show ?
• What if they do not follow technical advise ?
• Transfer issues.

25
FAQs -3

• How the regular attendance will be ensured ?
• What will be the reporting format ?
• Who will be disciplinary authority ?
• how to coordinate with NIC and Dist Manager LSK
  ? What will be status and relation matrices with
  reference to these two authorities ?
• What will be role in meetings ?
• Who will be single point of contact in the
  block/district and state level ?
• Will get some common identity cards/common email
  and any common portal ?

26
e-Governance Seminar in 50 Districts

• Requirements-
• 1. Hall with Projector and Screen
• 2. 100 attendees sitting arrangement.
• 3. Printing of posters and brochures.
• 4. Printing of Invitation Cards.
• 5. PPT presentations on e-Gov
  initiatives/projects rolled out in district.
• 6. Speakers (at least 3)

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Policy Issues NeGP and State IT Plans
Department of Information Technology Govt. of
Madhya Pradesh
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NeGP-Institutional Framework at State Level

• State eGov council
• Chief Minister
• Chief Secretary
• Secretary IT
• HoD
• Finance
• State Apex Committee
• Chief Secretary
• HoD
• Finance Dept
• Secretary IT
• NIC
• Details http//mit.gov.in/content/templates-guid
  elines

Program Management
Project Management
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NeGP Vision

• Make all Government services accessible
• to the common man in his locality,
• through common service delivery outlets
• and ensure efficiency, transparency
  reliability
• of such services at affordable costs
• to realise the basic needs of the Common man.

Tasks driving NeGP Vision Our Deliverables under NeGP Framework
Create Common Service Outlets Setup CSCs (Citizen Service Centre) through PPP (Public Private Partnership)
Connectivity Data Center SWAN and SDC
Services 31 Mission Mode Projects (MMPs)
Increased Capacities to Build Operate such System. Capacity Building Scheme (SeMT, Specialized Trainings, Awareness and Communication, etc.)
Information Linking, Sharing and Interoperability. National/State Service Deliver Gateways (NSDG and SSDG) eGov Standards and Guidelines
30
NeGP Strategic Interventions

• State wide Common Infrastructure
• SDC (State data centre) , SWAN (State wide
  Network), SSDG ( State Services Delivery Gateway)
  and CSC (Citizen Service Centres)
• 31 Mission Mode Projects
• High priority projects supported by NeGP.
• Capacity Building
• SeMT, PeMT, Specialized Training Programs (STeP)
  ,Awareness and Communication, etc.
• Interoperability and Resource Sharing
• eGov. Standards and Guidelines
• http//mit.gov.in/content/templates-guidelines

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Mission Mode Projects

• NeGP comprises of 31 Mission Mode Projects (MMPs)
  encompassing 10 Central MMPs, 10 State MMPs , 7
  Integrated MMPs and 4 New (Health, PDS, Education
  and Indian Post) spanning multiple Ministries/
  Departments.
• What is Mission Mode "Mission Mode" implies
  that the objective and the scope of the project
  are clearly defined, that the project has
  measurable outcomes and service-levels, and the
  project has well-defined milestones and timelines
  for implementation.
• MMPs are owned and spearheaded by various Line
  Ministries concerned for Central, State, and
  Integrated MMPs. The concerned Ministry/
  Department is entirely responsible for all
  decisions related to their MMPs.

Mission Mode Projects .. lay the foundation and
provide the impetus for long-term growth of
e-Governance within the country
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Mission Mode Projects
CENTRAL STATE INTEGRATED
Banking Agriculture CSC
Central Excise and Customs Commercial Taxes e-Biz
Income Tax E-District e-Courts
Insurance Employment Exchange e-Procurement
MCA 21 Land Records EDI For eTrade
National Citizens Database Municipalities National e-governance Service Delivery Gateway
Passport Gram Panchayats India Portal
Immigration, Visa and Foreigners Registration Tracking Police
Pension Road Transport
E-Office Treasuries
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e-Transaction Categories
Category A Category B Category C
All statutory/non statutory services in G2C, G2B segment Payment of taxes by citizens Payment of subsidies/ Scholarships/ Social welfare transfers PDS/Rural development transfers Web based self service e-Gov transactions to citizen Utility Bill payments Other B2C Transactions All e-Transactions not covered by Cat A B All Cat A B transactions involving multiple visits to counter
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Status of E-Transactions in State
CAT A CAT B CAT C TOTAL REMARKS
Actual Dec12 80,42,437 10,40,055 95,32,244 1,86,14,736 -
Target Mar13 2,23,37,683 2,23,37,683 2,23,37,683 2,23,37,683 Quarter IV (Estimated 20 Increase)
A detailed excel sheet has been provided along
with this presentation in case there are
revisions to the target. Please click on the
image to open the file
Figures till Dec 2012
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Thank You