Design and develop learning programs to meet customer needs

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Design and develop learning programs to meet
customer needs
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Resources located on myLearning
at http//umfweb2.sydney.det.win/mylearningwiki/i
ndex.php/Designing_and_delivering_training_package
sDesigning_and_developing.C2.A0learning_programs_
to_meet_customer_needs
Gerard Kell Learning and Innovation
Annette Leverett Learning and Innovation
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• This workshop is designed as a professional
  conversation to allow you the opportunity to
  explore the competency required to conceptualise,
  design, develop and evaluate learning programs to
  meet an identified need for a group of learners,
  using appropriate criteria.

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Topics

• Concepts
• Defining the parameters of a learning program in
  consultation with the client/s
• Generate options for designing a learning program
  
• Develop learning program content, delivery and
  assessment strategies and documentation
• AQTF and ISO 9001 for the Education and Training
  Sector delivery and assessment standards
• Design the structure of the learning program
• Review the learning program

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Tasks

• Undertaking a Training needs analysis
• Selecting a training package to meet the client
  needs
• Identifying content, resources, learning
  activities, assessment requirements
• Determining content chunking, sequence, timing,
  delivery and assessment strategies, documentation
  
• Evaluating and reviewing draft , obtaining client
  feedback and endorsement

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TAA Field Learning Design

• TAADES401A Use training packages to meet client
  needs
• TAADES402A Design and develop learning programs

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Assessment / RPL

• Undertaking this workshop and completing the
  associated activities may provide evidence
  towards
• TAADES402B Design and develop learning programs
• TAADES401B Use training packages to meet client
  needs

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Define the Basis for Using Training Packages and
Accredited Courses

• Training Packages and client needs
• Selecting a training package
• Examining the contents

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Analyse and Interpret the Qualifications Framework

• The qualifications framework
• Seeking guidance

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Analyse and Interpret Competency Standards and
Accredited Modules for Client Application/s

• Competency standards
• Competency standards and client needs
• Documentation

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Analyse and Interpret Assessment Guidance for
Client Application

• Analyse the assessment guidelines
• Meeting client needs

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Define the Parameters of the Learning Program in
Consultation with the Client/s

• Every program needs a reason and a purpose
• Understanding the learners
• Understanding the scope and breadth of the
  learning program
• Confirming relevant standards and benchmarks
• Matching objectives to benchmarks
• Sourcing support for the learning program
• Operations and environment requirements

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Generate Options for Designing the learning
Program

• Learning strategy guides the program development
• Different levels of participants
• Using existing resources
• Consulting others on program content
• Time, cost and logistics considerations
• Selecting the most appropriate options

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Develop the learning program content

• Matching the subject matter content to design
  options
• Evaluating the resources for relevance and
  quality
• Customising for the purpose and audience
• Making activities and materials relevant and
  engaging
• Specifying assessment requirements

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Design the structure of the learning program

• Sequencing and segmenting enhance and support the
  learning
• Setting the time frame
• Methods for delivery and assessment
• Evaluating organisational readiness
• Summarising the program

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Review the learning Program

• Evaluating the learning program
• Enhancing the review process
• Adjusting the draft program
• Gaining final approval
• Making the learning program dynamic

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Learning and Innovation
Design and develop learning programs to meet
customer needs Facilitators Gerard Kell and
Annette Leverett