Software quality infrastructure components

1
Presentation 14
Procedures and work instructions

• Software quality infrastructure components
• The need for procedures and work instructions
• Procedures and procedures manuals
• Work instructions and work instruction manuals
  
• Procedures and work instructions preparation,
  implementation and updating

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Infrastructure

• Infrastructure components are tools employed
  to prevent software errors and promote the
  quality level of the entire organization.

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Typical infrastructure components

•    Procedures and work instruction.
•    Quality support devices like templates and
  checklists.
•      Staff SQA training and certification
  activities.
•      Preventive and corrective actions.
•      Software configuration management.
• Documentation and quality records control.

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Procedures and work instructions - benefits

• Performance of tasks, processes or activities in
  the most effective and efficient way.
• Effective and efficient communication between
  development and maintenance teams that reduces
  the misunderstandings which lead to software
  errors.
• Simplified coordination between tasks and
  activities performed by various teams that means
  fewer errors.

5
Conceptual hierarchy of procedures and work
instructions
The organizations SQA policy
International or national SQA standard
The organizations SQA procedures
SQA work instructions
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Issues resolved by procedures The Five W's

•    What activities have to be performed
•    HoW should each activity be performed
•    When should the activity be performed
•    Where should the activity be performed
•    Who should perform the activity

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Typical fixed table of contents for procedure

• Introduction
• Purpose
• Terms and abbreviations
• Applicable documents
• Method
• Quality records and documentation
• Reporting and follow up
• Responsibility for implementation
• List of appendices
•  Appendices

  Sections included only if applicable
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Factors affecting the contents of the SQA
procedures manual

•        The types of software development and
  maintenance activities carried out by the
  organization
• The range of activities belonging to
  each activity type.
• The range of customers.
• The conceptions for the choice of
  method applied by the organization to achieved
  SQA objectives.

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Motivations for updating existing procedures

• ltgt Technological changes in development tools,
  hardware, communication equipment, etc.
• ltgt Changes in the organization's areas of
  activity
• ltgt User proposals for improvement
• ltgt Analysis of failures as well as successes
• ltgt Proposals for improvements initiated by
  Internet audit reports
• ltgt Learning from the experience of other
  organizations
• ltgt Experiences of the SQA team