1
Tools for simplification Cairo June 20th
2007
Agency for Administrative Simplification
Rue Ducale 4 1000 Bruxelles
? 02 289 00 60 ? 02 289 00 76 ? asa_at_premier.fed.be
Dominique De Vos Directrice générale adjointe
2
Contents

• Institutional construction
• Strategics
• Digitalization of public services
• Quality of public services
• SPOC
• Regulatory management
• Principles of simplification
• Unique data collection in practice
• Integrated projects

3
Institutional construction AAS

• Central unit near the Prime Minister
• Tripartite Steering Committee
• Cooperation Agreement between federal and regions
  
• Network of agents
• go between
• Private partners

4
Missions

• Statutory missions
• To propose changes
• To co-ordinate and support projects
• To stimulate and guarantee results
• To evaluate (quantitative methods)
• To report to the government, parliament

5
Strategics

• Programming, control of the follow-up
• Virtual public network
• Customer-friendly public services
• Renewal of work-procedures
• One-stop shop spoc
• Simplified and adapted regulation

6
Digitalization of public services

• Basic investments (budgeting the needs)
• Offering on line services
• Organisation of procedures
• Repartition of competences
• Technical co-operation between services and
  authorities (common standards)

7
Quality of public services

• Directed to private individuals
• Will to raise efficiency
• Process of simplification
• Will to co-operate between services
  (decentralisation-federalisation)
• Capacity to (auto)evaluate

8
S P O C

• Internet portals
• informative
• interactive
• Central phone centres - helpdesks
• Intranet
• Physical one-stop shop
• Electronic one-stop shop

9
Regulatory management

• Clarification of the objectives of the projects
• Transparency of the decisions
• Planning of the legal tasks
• Co-ordination - respect for the competences
• Consultation of the stakeholders, of the
  authorized go-betweens, etc
• Agreement between authorities
• AIR explanatory report readable drafting

10
Principles of simplification

• Unique data collection
• Guaranteed files
• Shared data
• Respect for the objectives
• Pragmatic solutions use the actual
• Protecting the electronic exchanges

11
Principles of simplification

• Integrated projects
• Analysis of the practicability
• Regulation
• Electronic flows
• Training
• Communication
• Evaluation
• Supervision of users

12
(No Transcript)
13
Thanks for your attention
Questions?