Fire and Emergency Procedures - Kooyong

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Fire and Emergency Procedures - Kooyong

• Emergency Wardens 2009

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Emergency Warden
Allocate tasks to others while remaining aware of
whats going on.

• Role
• Coordinates the code on a departmental basis
  organises the response
• Communicate with the Chief Warden / Emergency
  Services
• Informs Emergency Coordinator current status in
  department
• Coordinates the Departmental Evacuations
• 2 Way communication

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Emergency Warden
Take charge you have the authority

• Leadership behaviours that the Emergency
  Warden will need to display
• Clear reassuring orders
• Dealing with people's special needs
• Keeping order, reducing and avoiding panic
• Assessing the situation and providing an
  effective response
• Understanding that stress can affect performance
  and the ability to act

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Emergency Warden

• If an occupant or employee refuses to comply
  with the directions given by a member of the
  Emergency Control Team
• Advise the person that they are required to
  evacuate the building/area because of an
  emergency situation that may be life threatening.
• Notify the Chief Warden, who will advise the
  Officer-in-Charge of the attending Emergency
  Service.
• Dont waste time on them you have many other
  people to worry about

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Raising the Alarm

• How do we raise the alarm?

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Alarm Alert Tone

• Alert tone Beep Beep sounds like a truck
  reversing
• Prepare for evacuation
• Assemble all persons at internal assembly area
• Check the area for signs of an emergency
• Communicate with Chief warden
• Note The Fire Brigade wont be on their way
  until 000 is called or a break glass alarm
  activated

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Alarm Evacuation Tone

• Evacuate tone sounds like Woop Woop
• Evacuate people from the building
• Search the area to ensure everyone is out
• Keep people together at the external assembly
  area
• Kooyong Fire bell at reception, Fire Brigade
  will arrive there

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Affected Area

• Ensure that the alarm has been raised
• Organise staff to respond to the emergency, eg
• Evacuate anyone in immediate danger to safety
• Close doors to stop fire / smoke spreading
• Prepare to evacuate
• Give the Chief Warden a report on the situation /
  request assistance
• Proceed with evacuation if required
• Search / Check that everyone is accounted for

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Non Affected Areas

• Ensure all persons assemble at the internal
  assembly point
• Send a staff member to check all areas of the
  department and come back to report to you
• Be prepared to send staff to assist at the
  affected area
• Coordinate evacuation if required report
  completion to Chief Warden
• Conduct a thorough search of the area
• Conduct roll call at other end of evacuation
  report anyone missing to the coordinator

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Chief Warden

• Role
• Is in charge during the emergency
• Remains at the Emergency Control Centre
  throughout the duration of the emergency (unless
  instructed by the Emergency Services)
• Communicates with all parties during a code via
  the phones / PA
• Allocates resources
• Liaises with the Emergency Services
• Is the only person authorised to call an ALL CLEAR

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Warden Equipment

• Chief Warden - White Helmet
• Emergency Wardens - Red Helmet
• Telephones
• Emergency Ready Reference Guide
• Emergency Procedures manual

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Communication

• Exact location of the incident
• Type of incident
• Hazards present
• Access to site
• Number and type of casualties
• Emergency services present and required
• Request for assistance
• 2 Way communication with staff to Coordinator

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Communication

• Warden to advise the coordinator
• Location and extent of emergency
• The present situation
• What actions have been taken
• Any request for assistance
• Other relevant information
• What are our communication systems?

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Phones

• Emergency Ready Reference Guide has the phone
  numbers for the emergency phones
• Including the number for the Emergency Control
  Centre (Fire panel in the Plaza)
• Area having the emergency will make / receive the
  most contact with the chief warden
• Others may just get the Alert or Evacuate tone

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Searching

• Conduct a search of the department to locate
  source of the emergency eg, smoke detector
  activated.
• Conduct a search after evacuation to ensure
  everyone is out
• Conduct a headcount before and after evacuation
• Searching for a bomb
• Supervisors search
• General search

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Searching
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Searching
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Workplace Induction

• Workplace Induction
• How do we induct new staff into the department?

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Fire / Smoke -The Basics

• Remove anyone from danger
• Alarm raise it
• Close the doors
• Evacuate
• Fire prevention / preparedness?

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Fire / Smoke -The Basics

• Get people out of danger
• Raise the alarm
• Stop the fire from getting out of control
• Close doors
• Follow Chief warden instructions

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Fire Prevention

• Electrical safety
• Storage of flammable / combustible materials /
  chemicals
• Training and Awareness
• Safety Inspection Checklist
• Fire escapes corridors must be kept clear at
  all times, corridors kept as clear as possible
• Controlling smoking

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WHAT ACTIONS DO PEOPLE TAKE DURING A FIRE?

• Fires often result from unremarkable events
  such as cooking many fire victims are surprised
  and unprepared once a fire starts
• People will often finish an activity prior to
  investigating a fire cue or evacuating
• Less than half of the fire victims evacuated the
  premises immediately
• Most fire victims use garden hoses rather than
  fire blankets and extinguishers during a fire
• Few fire victims contact the MFB immediately
• Fire victims often call the MFB once they are
  unable to control the fire
• Most fire victims made on-the-spot decisions
  throughout their fire incidents rather than
  following a pre-plan

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WHAT INFLUENCES PEOPLES BEHAVIOUR?

• Fire victims who did follow a pre-plan mentioned
  that their decision was based on fire brigade
  education
• People often underestimate the danger of fire,
  especially in their home
• The main influence on behaviour during the fire
  situation was the protection of either the home
  or household members
• People are more likely to respond to clear or
  easily identifiable fire cues such as flames,
  rather than smoke, smell or noise
• The majority of fire victims made on-the-spot
  decisions influenced by the type of fire
  situation that unfolded or due to a lack of
  pre-planned decisions
• Stress may impact on an individuals ability to
  react appropriately to fire in some cases
• Few fire victims felt confident throughout the
  entire fire incident

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Before the Fire Brigade Gets Here

• All people removed from immediate danger ie
  evacuated and searched
• Fire is contained doors closed
• Report made to Chief Warden about the situation

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Housekeeping

• Fire escapes clear
• Corridors clear
• Smoke / fire doors not obstructed
• Extinguishers / hose reels not obstructed
• Store the minimum amount of flammable and
  combustible materials

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Decision to Evacuate

• Where peoples safety is in danger the warden
  is empowered to make the decision to evacuate
  then tell the Chief Warden what youre doing
• If in doubt - evacuate
• You may receive an instruction to evacuate from
  the coordinator, or the evacuation tone

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Evacuation Options
Evacuation

• 1. Immediate area
• 2. Horizontal
• 3. Vertical
• 4. Outside
• 5. Protect in place

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Evacuation

• Fastest Way to Evacuate People
• First Ambulant (can walk unaided)
• Second Semi ambulant (need assistance to walk)
• Third Non ambulant (cant walk unaided)
• A good idea to have one sighted person in front
  and one behind

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Assembly Points

• 1st Glenferrie Rd near car park
• 2nd Talbot Crescent
• 3rd Cricket Pavilion
• Check that everyone is accounted for
• Keep peoples spirits up - communicate

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Fire Brigade Rescue Methods
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Good Evacuation

• Ensured alarm was raised
• Evacuated people from the immediate area
• Attended phone
• Warden instructed / delegated to staff quickly
  and didnt get too involved
• Evacuated ambulant, semi ambulant, non ambulant
• Closed doors
• Blocked off lift / corridors
• Staff reported what was going on back to the
  warden
• Put on hat
• Conducted comprehensive search once people
  evacuated

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Not So Good Evacuation

• Initial action was standing around not doing
  anything
• Didnt raise the alarm
• Didnt pick up phone
• Warden trying to do everything while other staff
  standing nearby
• Wheelchair obstructing fire escape
• Didnt conduct search after evacuation
• Forgot to put hat on
• Didnt report back to Chief Warden once
  evacuation complete

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A Good Evacuation

• Orderly
• Thorough search carried out to ensure all persons
  evacuated
• Any required actions taken eg close doors
• Report made to Chief Warden

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Internal Emergency

• Examples of internal emergencies
• failure of water flood
• electricity illegal occupancy
• medical gases person trapped in lift
• communication hazardous substances spill
• ventilation systems damage to internal
  structures

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Internal Emergency - The Basics

• Is it an emergency or should you call Facilities?
• Main Points
• Remove people from danger
• Raise the alarm
• Reduce the impact
• Stop more people coming involved
• Communicate get help to rectify
• Get department back to normal

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Security / Intruder

• Obey the offenders instructions
• Raise the alarm
• Evacuate the immediate area
• Keep additional people out of the area
• Take note of the persons appearance ie. height,
  weight, age, clothing, speech, accent, hair
• Use Offender Description Form

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Security / Intruder

• Put distance between yourself and the aggressor
• Put yourself between exit and the aggressor
• Remove yourself from the situation as soon as
  safely possible
• Talk in a non threatening manner
• Do only what is directed, nothing more
• Raise the alarm
• Good communication, acting politely and
  professionally and not over reacting has been
  shown to be the best course of action

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Bomb Threat The Basics

• Have Bomb Threat Checklist filled in
• Search for suspicious item
• No one to touch suspicious items
• Evacuate immediate area
• Raise the alarm tell Chief Warden
• Leave doors open
• Mobile phones

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Suspicious Packages

• A suspect item will generally have two of the
  following recognition points, but may have one or
  none

• Excessive securing material
• Xcessive weight
• Protruding wires or foil
• Lopsided or unevenly weighted
• Oily stains or discolouration
• Stiff or rigid envelope
• Is the package expected
• Visual distractions
• Excessive Postage

• Proper names and titles not used
• Addresses handwritten or poorly typed
• Restrictive markings confidential
• Common words missspelt
• Either unusual or foreign mail
• Lacks address of sender

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Suspicious Packages

• If you find or receive a suspicious item

• DO
• Isolate the article stop people from entering
  the area
• Evacuate the immediate area
• Alert the Chief warden
• Try to confirm origin
• Do Not
• Attempt to open
• Immerse in water
• Place in confined space
• Transport through congested areas

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Bomb Threat

• Bomb Threat Checklist

• When is the bomb going to explode?
• Where did you put the bomb?
• When did you put it there?
• What does the bomb look like?
• What kind of bomb is it?
• What will make the bomb explode?
• Did you place the bomb?
• Why did you place the bomb?
• What is your name?
• Where are you?
• What is your address?

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Medical Emergency

• Check for danger
• Raise the alarm, call reception or 000
• Obtain first aid assistance
• Direct ambulance officers to the scene

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External Emergency

• Notify Chief Warden
• Advise staff of required actions
• If required prepare to evacuate
• Follow Chief Wardens instructions

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After the Emergency

• Get department back to normal running as quickly
  as possible
• Debriefing our EAP provider, CRS can provide
  professional debriefing
• The warden should ensure that staff who might
  need it are identified and included

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After the Emergency

• Stress
• In emergencies, people can use up more emotional
  energy than they realise.
• Breaking the stress cycle
• Step 1. Recognise you are stressed.
• Step 2. Make a decision to break the stress
  cycle.
• Step 3. Reduce stress activities.
• Step 4. Increase relaxation and positive
  activities.

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Breaking the Stress Cycle

• Physical
• Do regular rhythmic physical exercise such as
  walking, swimming, cycling.
• Make an effort to reduce or at least not to
  increase your intake of stimulants such as
  alcohol, tobacco and sugar as they keep the
  stress cycle going.
• Eat regular, well balanced meals even if they are
  small.
• Relationships
• Keep regular contact with people you like to be
  with.
• Ask for help when you need it, many people enjoy
  giving help.
• Make time to be with your family or friends.
• Talk to people you trust about yourself and what
  is happening so you can get it into perspective.

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Breaking the Stress Cycle

• Relaxation
• Do regular relaxation exercises such as deep
  breathing, listening to quiet music, meditation.
• Do something about bodily tension such as massage
  or exercises.
• Rest regularly, even if you can only do it for a
  short time.
• Try to find something that will make you laugh
  sometimes.
• Attitudes
• Accept that it will take time to get out of the
  stress cycle and keep trying.
• Be careful of accidents concentration and
  judgement may be impaired under stress.
• Try to be organised and efficient

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Incident Report

• An incident report should be filled in for all
  incidents and emergencies
• This will help us to assess what happened and
  make recommendations to reduce the likelihood of
  reoccurrence

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From Here

• Maintain awareness of our procedures
• Emergency Ready Reference Guide
• Emergency Procedures Manual

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