Ch1:????????????

1
Ch1????????????

• ??? ??
• 100.05.

2
????

• 21????????????????
• ?????????
• ????????????
• MIS????????

3
?????????
??
4
1.1 21????????????????

• ???????(Information and Communication Technology,
  ICT)????????????????????????????,?????????
• ICT???/????????
• ????????
• ????????????????????

5
ICT???/????????

• ICT???/???(Performance/Price Ratio)?????,?????????
  ??????(Cheap Revolution)????????(Open Source
  Software, OSS) ?
• Google?Google Earth?Google Map?Gmail,???3G?4G?????
  ????,????(Cloud Computing)???????????????ICT?
• ICT???????????,?????????????

6
????????(1/2)

• ??????????????,????????????????(Neuron)
• ???????????,??????????????,???????????????????????
  ,??8000??10????????????N?N-1?????
• ?1-1?????????????????????????????????,??????IT????
  ?????????????

7
?1-1 ????????????????????
8
????????(2/2)

• ??????????IT???????(Node)
• ???????????????????????????IT??,??????????????(???
  ??????),??????????????????????IT????????????(??Goo
  gle?????????????),????????????????,?????????????
• ????????????????IT??

9
?1-1 ?????????????
10
????????????????????

• ?Internet???????????,Wi-Fi?WiMax?3G?3.5G?
  4G?????????
• ??????,??21????????,????????ICT?????ICT???????????
  ???????,?????????????????????,????????????????????
  ?????????,????,????????????,??????????ICT?????????

11
1.2 ?????????

• ??????(Management Information System, MIS)
  ??????????????????????????????????????????????????
  ???
• ??????????
• ???????????

12
?1-2 ???????MIS???
13
??????????

• ???(Input)????(Process)????(Output)
• ????????????(Input)?????
• ?????????????(Process)?????
• ??????????????(Output)?????
• ????MIS??

14
????????????(Input)?????(1/2)

• ????
• ???????????????????????????
• ????????????(Planning)???(Organizing)???(Leadersh
  ip)???(Control)?????????????????IT???????????????
  ?????MIS???????????????????????????,?????????MIS
  ???????????????,????????,??????,????????????MIS???
  ?????????????,????????????,?????????????????????,M
  IS???????1-2?

15
????????????(Input)?????(2/2)

• ?????????MIS????
• ???????IT?????(IT Infrastrurcture)
• ??????MIS?????????????
• ??????MIS?????????????
• ??????IT????????????????
• ????????????????
• ??????(Resource Based View, RBV),IT???????????????
  ???,????????,??????????
• ???????(Core Competence),??Dell?????IT????????????
  ?????Amazon???EC???????????

16
?????????????(Process)?????(1/3)

• ????
• MIS???????????????????
• ????
• IS?????(IS Strategic Planning)
• IS??????(IS Development Acquisition)
• IS?????(IS Implementation)
• IS?????????????
• Transaction Processing System, TPS
• MIS?Decision Support System, DSS
• Executive Supporting System, ESS)
• Strategic Information System, SIS

17
?????????????(Process)?????(2/3)

• ????IS????(Development),???????????????MIS???
• ????????????MIS????
• ??????????????????(Electronic Business, EB)
• ????ERP?????(Outsourcing) ????
• ?????????????????CRM??
• ???????,???????????????????

18
?1-3 ???????MIS???
19
?????????????(Process)?????(3/3)

• ????????????????????
• ???
• ???CRM?????ERP?????
• ???
• ????????????????????
• ???
• ????????????,??????IS??????
• ????
• ?????????

20
??????????????(Output)?????(1/3)

• ????
• ?????????
• IS???????????????????
• ??
• ??/?????(identifying)
• ??(creating)
• ??(acquiring)
• ??(storing)
• ??(delivering)
• ??(sharing)
• ??(utilizing)

21
?1-4 ?????????MIS???
22
??????????????(Output)?????(2/3)

• ??/????????MIS????
• ????(identification)??????/??
• ????????????(acquisition)
• ???????????????(store)??????
• ?????????????
• ????????????????????

23
??????????????(Output)?????(3/3)

• ???????????????????
• ?????????/??
• ?????????(?????????????????????????)
• ?????????????????/??????????????
• ???????????????????????????

24
????MIS??

• MIS??????????????
• ??????????
• ????????

25
?1-5 ??????MIS??
26
???????????

• ???IT????????,?????1-6
• ??????????????,??????????????(Business Process
  Management System, BPMS),???????????????B2B???????
  ????(SCM)???????????????????????????
• ??????????????(MIS)???????(DSS)???????(KMS)
• ?????????
• ??????(customer intimacy)???????(product
  leadership)???????(operation excellence)

27
?1-6 MIS???????????????????
28
1.3 ????????????

• MIS????
• MIS??????????
• MIS????

29
?1-7 MIS?????????????
30
MIS????(1/2)

• IS/IT???????????
• ?????IT????????????,2008????????IT??????40???,????
  ??51,1920???6.4,1988??19.8?
• IT/IS???????????
• IT/IS?????????????
• 19952005???IT?????????,???????????????????197319
  95???(2.7 vs. 1.4),????????????1?

31
MIS????(2/2)

• IT/IS??????????
• ?????(??Amazon?Google?Yahoo?Cisco?Dell)?IT/IS????
  ????????????
• ?????????????????

32
MIS??????????(1/2)

• MIS???????????????????
• ??1-8
• ??????(User Factors)
• ?????(Project Factors)
• ???????(MIS Factors)
• ?????(Organizational Factors)
• ?????(Technical Factors)
• IT???????????(System Quality)?????(Information
  Quality)?????(Service Quality)??

33
MIS??????????(2/2)

• ?????(Managerial factors)
• ???????(Process Factors)
• ??????(Environmental Factors)
• ??????????????????,??????????(??)??????????????MIS
  ??!?

34
?1-8 ?MIS???????
35
MIS????

• ????????????????PC?Client/Server???EC/EB??,????(C
  loud Computing)???
• ????????????,??????Web?,???????????????,??????(Se
  rvice-Oriented Architecture, SOA)?Web-service,????
  ???(Open Source Software, OSS)?????,????????????(o
  utsourcing),?????????????(Software as a Service,
  SaaS)?
• ???????Internet,??????,???????2G?3G?3.5G?4G,?????
  WiFi?WiMax,Web 2.0????????

36
1.4 MIS????????

• MIS?????????????
• MIS??????
• MIS??????
• MIS??????
• ??????
• ?????
• MIS??????

37
?1-9 MIS???????
38
MIS??????

• IT?????
• MIS????????

39
MIS??????

• ?????????,e???????????????

40
MIS??????

• ?Internet????,????????????????????????????????????
  ?

41
??????

• ICT????????
• ICT?????????????
• ?ICT?????????
• ???e??M???????,????(Click and Mortar)?????,????
• EC?EB??????
• ?????Web 2.0??????????????????Blog???????(Social
  Network)?????(Wiki)????????(Open Source Software)
• MIS?????(Enterprise Information
  System)??EB????? ERP ?SCM ?CRM ?KM

42
?????

• ????????????????????
• MIS??????????????
• MIS?????IS???(??),??????
• MIS??????MIS??????????????(Change Agent)???
• MIS?????
• IT???(IT Governance)?????????????????????????????
  ,???????????????,???IT???,??IT??????????

43
?1-10 MIS??????