How Do You Benchmark Your Dentists?

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• How Do You Benchmark Your Dentists?

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• Do your measures give you leverage and access to
  improving your dentists practices?

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• Do your measures give you leverage and access to
  improving your relationships and services to
  your dentists?

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• You can only manage
• what you measure.

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• DENTAL PRACTICE ASSESSMENT AND BENCHMARKING TOOLS
  
• The Practice Performance Dashboard

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What is onPARC?

• onPARC is an ASP - Application Service Provider.
• onPARC custom designs and delivers surveys that
  assess the performance of a dental practice and
  its personnel.
• onPARC provides the training and direct support
  for its customers to use these tools effectively.

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onPARCs Assessments

• onPARC instruments assess the most critical areas
  of dental practice
• Business / Business Performance Assessment
• Patients / Patient Satisfaction Survey
• Dentist / Dentist Satisfaction Assessment
• Employees / Staff Satisfaction Survey
• Marketing / Referral Satisfaction Survey
• Dentist Satisfaction with PPO, Payer or Vendor

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onPARCs Assessment Delivery Options

• onPARC can deliver its assessments as a
  stand-alone, outside third party - the onPARC
  Company.

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onPARCs Assessment Delivery Options

• onPARC can deliver its assessments as a
  stand-alone, outside third party - the onPARC
  Company.
• onPARC can deliver its assessments as a backroom
  provider, setting up the assessments so they
  appear to be delivered and processed via your
  Website - your logo, font and style are
  recreated.

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onPARCs Assessment Delivery Options

• onPARC can deliver its assessments as a
  stand-alone, outside third party - the onPARC
  Company.
• onPARC can deliver its assessments as a backroom
  provider, setting up the assessments so they
  appear to be delivered and processed via your
  Website - your logo, font and style are
  recreated.
• onPARC can deliver some of the assessments as an
  independent party, while the customer appears to
  provide other assessments.

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Who Is onPARC Working With?

• Enterprises whose management of dentists their
  associated practices is tied to their success.
• Companies that require performance improvement
  from dentists and their practices.
• Companies that want to enable dentists to be
  more successful.

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Who Is onPARC Working With?

• Enterprises looking for better ways to measure
  and manage their dentists and dental networks.
• Companies who want to be effective in improving
  loyalty and relationships with their
  participating dentists.
• Companies that see improving their participating
  dentists practices as real value-added
  while enhancing their competitive advantage.

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onPARCs Customers

• Dental Practice Management Consulting Companies
• PPOs
• Dental 3rd Parties
• Private Practice Dentists
• Dental Internet Companies
• DPMs, DHMOs, Large Group Practices

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onPARCs Customers

• Suppliers with practice management software
• Dental Schools
• Government Agencies
• Professional National or State Dental
  Organizations
• Pharmaceutical / Biotechnology

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onPARCs Value Proposition

• Provides immediate feedback not delivered by the
  industry or the dental practice itself.
• Reveals to dentists, executives and consultants,
  specifically where the problems exist within a
  dental practices core business functions.

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onPARCs Value Proposition

• Provides dentists, executives and consultants
  with real-time, actionable information on what
  is or isnt working.
• Provides a means of measuring and comparing
  activities of dentists and their practices for
  more effective management, enhanced provider
  relations and continuous quality improvement.

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onPARCs Value Proposition - Dentists

• Saves losing patients. Enhances attracting new
  ones.
• Improves staff retention.
• Improves dentists satisfaction.
• Clearly informs dentists where and what to
  work on to improve practice performance and
  practice revenues.
• For specialists, it increases referrals.

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onPARCs Value Proposition - Payers

• Informs 3rd party what is working and not
  working in their transactions with dentists.
• Improves retention of dentists in their
  networks.
• Improves dentists satisfaction with 3rd
  party.
• Informs 3rd party what to handle to improve
  relationships and services to their dentists.

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onPARCs Value Proposition - PPOs

• Informs PPO what is working and not working in
  their relationship and service with their
  dentists.
• Allows legitimate benchmarking of practices.
• Identifies best practices.
• Enables better member practice performance and
  results.
• Enhances transactions with 3rd parties.

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• CONVEYANCE
• There are several access options for
  utilization
• Any Internet-ready computer or handheld
• Web access via office or home computer
• Dumb PC in the practice waiting room
• Pre-configured PC Pad
• Personal Digital Assistant (PDAs)

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Dental Practice Staff Satisfaction
SurveySample Report of FindingsDrs. John
.... Steve ...February 11, 2002
Report of Findings
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Report of Findings

• Four Interconnected Elements
• Data Reporting
• Data Analysis
• Issues Identification
• Recommendations

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Staff Satisfaction Results
Here is how you scored by category on a scale of
1-10 (1Completely Disagree and 10 Completely
Agree) OVERALL..81 Service.. 82.4 Ap
preciation. 77.9 Leadership... 82.6 Mark
eting.. 91.5 Communication... 74.4 Manage
ment... 75.8
Scale 80 -100 - Good to Excellent 65 - 80 -
Fair 50 - 65 - Poor 0 - 50 - Failing
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Scale 80 -100 - Good to Excellent 65 - 80 -
Fair 50 - 65 - Poor 0 - 50 - Failing
Comparison Staff vs. Doctor - Overall Categories
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Comparison (Front Back) and Doctor
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Staff Satisfaction Snapshot
Overall Score Each Category - Struggling
Practice
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• The Practice Performance Dashboard

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• For More Information Contact
• Dr. Marc Cooper206.323.2820mcooper_at_emisar.com