Business letters

1
Business letters
2
Greeting line

• Dear NO COMMA!!!
• Dear Sir or Madam a company
• Dear Sir unknown man
• Dear Madam unknown woman
• Dear Mr Smith man you know
• Dear Ms Smith woman you know
• Dear Mrs Smith married woman
• Dear Miss Smith unmarried woman

3
Closing a letter

• Dear Sir or Madam
• Yours faithfully
• Dear Mr/Ms/Miss/Mrs Smith
• Yours sincerely
• Dear John
• Best wishes

4
p. 68/ I

• Change the contract.
• I would like you to/ Could you please change the
  contract?
• I want to ask a question.
• I would like to ask a question.
• Are you going to finish the project on time?
• I was wondering if you are going to finish the
  project on time.
• You didnt finish the report on time.
• I am afraid, the report was not finished on time.
• The launch of the product was a complete failure.
  
• Unfortunately, the launch of the product was not
  a success / did not go very well.

5
p. 71/I

• When will you send us the payment?
• Could you please let me know when you are
  planning to send us the payment?
• Did you send the attachment?
• I was wondering if you had sent the attachment.
• How much is a room for two in your hotel?
• I am interested in finding out how much a room
  for two is in your hotel.
• Can you replace my faulty computer or give me a
  full refund?
• I would like to know if you can replace my faulty
  computer or give me a full refund.

6
p. 71/II

• I would like to know the name of the product
• I am interested in your team building seminars in
  Malaysia.
• Could you tell us the number of subordinates you
  had in your last job.
• I am interested in the challenges you faced in
  your previous job.

7
p. 72/III

• Dear Sir or Madam
• Trip to North of Italy
• I am writing to enquire about the trips you
  organize to the North of Italy.
• Could you please tell me if there are any trips
  organized in July and when these trips are?
• I would also like to know if you offer a discount
  to groups of 10 and above.
• Looking forward to receiving your reply.
• Yours faithfully

8
p. 73/II

1. We are delighted to inform you that we were able
   to raise interest rates on deposits.
2. You will be pleased to learn that you were
   shortlisted to attend the job interview.
3. After careful consideration we have decided to
   reject your application.
4. We are glad to tell you that we do have the
   tablet you enquired about on stock.
5. We are sorry to inform you that the meeting has
   been cancelled.
6. Unfortunately, we were forced to postpone the
   meeting due to unforeseen circumstances.

9
p. 74/III

1. A,
2. I,
3. C,
4. G,
5. B,
6. D,
7. E,
8. H,
9. F

10
p. 76/II

• Recipient's address Sender's address
• Dear Mr Jones
• Undelivered filing cabinets
• I am writing to complain about the fact that you
  have not delivered the filing cabinets (order
  number 5548) that I purchased from your company.
• I have ordered and paid for the filing cabinets 6
  months ago, and I still have not received them.
• I would appreciate it if you delivered the filing
  cabinets in 2 days. If you do not deliver the
  cabinets within a week, I will be forced to file
  a formal complaint against your company at the
  Consumer Protection Agency.
• Looking forward to hearing from you.
• Yours sincerely
• Peter Allen

11
p. 78/III

• I regret to inform you about the increase in the
  price of wool. This is due to a decrease in
  production and an increase in demand for wool.
• We regret to announce that we were unable to
  register your company without additional
  documentation. This is owing to the fact that
  there was a change in related government
  regulation.
• You will be pleased to learn that we have made an
  increased number of TV channels available to you
  through our service, due to the fact that you
  have been awarded with a customer reward for your
  5 years of loyalty to TTTV.
• We are sorry to tell you that our company will
  not be able to pay dividends this year. This is
  owing to the fact that the company has made no
  profit this year.