Model of integrated participation PARTICIPATION AS AN

1
Model of integrated participation PARTICIPATION
AS AN ADD ON Seldom heard service users are
often excluded from user participation
Enabling two way communication between staff
and service users and enabling service users to
support each other

• Staff sensitivity to service users circumstances
  and access needs offers reassurance to service
  users

Organisational support for the inclusion of
seldom heard users
Belief that participation is central to
responsive policy and practice
Confidence to get involved and try different
activities
Feeling valued
Capacity to develop a variety of opportunities
for users to get involved
Ability to contribute and to help other service
users
Strategies for overcoming constraints
Confidence to discuss/criticise services and
service providers
Climate that expects, promotes and supports
participation
Staff respond to feedback including criticisms
Joint problem-solving and improvements to
policies practices
INTEGRATED EVERYDAY PARTICIPATION Seldom heard
service users are included.
2
Model of integrated participation PARTICIPATION
AS AN ADD ON Seldom heard service users are
often excluded from user participation

• Enabling two way communication between staff and
  service users and enabling service users to
  support each other

INTEGRATED EVERYDAY PARTICIPATION Seldom heard
service users are included