CHS%20Franchise%20Support%20

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CHS Franchise Support Training
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CHS Support

• Who? Who do I call for support?
• What? What types of questions can be answered
  by the corporate support team?
• How? How do I access my support options?.

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WHO?

• Who do I call for support?
• Pre-Opening Phase Start Up Coach guides you
  through the processes procedures of running
  your Case Handyman Services Franchise during your
  start up phase
• After Opening Red House Support Request
  Ticketing System to log, track, route your
  issues to resolution.

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WHAT?

• What types of questions can be answered?
• Office Processes Procedures
• CHS Software Red House, CJES, etc
• Manuals
• System wide correspondence and distributed
  materials
• CHS Business Accounting
• Marketing Materials, retention, etc
• Site Visit Requests.

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HOW?
Ways of accessing support are
Phone Toll-free Support Voicemail
Faxes
Red House Support Request Ticketing Email
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CHS Intranet a.k.a Online Community

• With the help of the CHS Intranet, we are able
  to create a secure, password protected, community
  where Franchise-Partners and their employees can
  go to access support and a number of utilities.

• CHS Directory

• Shopping Cart

• Library

• Alliance Directory

• Partner Websites

• Calendar

• Support Request Ticketing

• Online Support

• Discussion Forums

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CHS Library

• In the CHS Library you will find downloadable
  documents that are used system wide
• Manuals
• Memos Faxes
• Software Updates
• Newsletters
• FAQs.

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CHS Directory

• You are able to look up other franchise
  locations from the Directory, as well as being
  able to look up contact information for the
  corporate office.

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Online Shopping Cart
Order Proof Marketing Materials Online
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CHS Calendar

• The calendar lists events happening in the
  Franchise System
• Discovery Days
• Regional Corporate Trainings
• Teleconference Calls
• Annual Meetings
• Franchise Openings
• National Trade Shows.

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Alliance Directory

• We have compiled a list of links for our
  franchise partners
• Go directly to manufacturers sites, suppliers,
  industry associations and specialty how-to
  websites
• No longer a need to search all over the web,
  come here first!.

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Partner Websites

• Each Franchise-Partner has a Case Handyman
  Services website
• Potential clients employees can find out
  information about your service area, services,
  employees, and even schedule a Handyman online
• All you have to do is supply the information and
  well supply the format.

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Partner Websites
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Discussion Forums

• Discussion Forums can be used by
  Franchise-Partners, Sales Representatives, and
  Office Managers
• These forums can be used to have discussions
  between Franchise-Partners or corporate staff
  team members.

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CHS Online Support

• By clicking on the Helpdesk tab from Red House
  Home Page you can access a team member for live
  support instantly on your computer.

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Support Request Ticketing

• If you have a need for support, simply fill out
  a support request ticket, which is sent to the
  help desk, and then forwarded to the correct team
  member for a resolution
• Once you complete a ticket you are given a
  ticket number that corresponds with that request.
  

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Support Request Ticketing

• Once a ticket has been resolved, the user will
  be sent a confirmation email with a solution
• The ticket will also be sent to that users
  ticket library for future reference.

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CHS -Training
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CHS Training

• Who?
• Owners
• General Managers
• Sales Representatives
• Office Managers
• Home Repair Specialists.

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New Partner Orientation

• Orientation Planning Session
• 2 days
• Topics covered
• Intro to Case HM Business
• Intro to Case Systems Processes
• Intro to Financials Business Plan
• Intro to Marketing
• Goal To prepare you for Owners Training.

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Owners Training

• Training Session
• 3 days
• Topics covered
• Sales Process
• Production Process
• Recruiting Hiring
• Case Systems-Red House, CJES
• Human Resources
• Goal To prepare you for opening.

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Grand Opening Visit

• Hands-On Implementation
• 2 days on-site
• Topics covered
• HRS Orientation Training
• Office Manager Training
• The TM Contracted Processes
• Red House Orientation Training
• Review Follow up of Business Plan
• Review Follow up of Marketing Plan
• Perform pre-opening compliance review.

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Sales Training

• 5 days
• Topics include
• Case Culture
• CJES In home estimating
• The HM Processes Sales, Production
• Marketing Grass Roots, Networking.

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Regional Training

• 1 day with interaction with Corporate and other
  franchise partners located close to your office
• Topics include
• Sales - Management
• Production Hiring, profitability
• Office Manager
• Marketing
• Financials.

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Additional Training Tools

• Ongoing Support to maintain and grow the Business
• Site Visits
• Regular Reports
• 800 number
• Website, Desktop Streaming
• Sales Trainings
• Regional Trainings
• Red House Online Training
• Teleconference Discussions
• Video Library
• Audiotape Series.

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Software Relationship
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CJES
Red House
An integrated System for the Handyman Business
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Legend
Client
Red House
CJES
QB
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• Now lets go take a
• look at Red House.