Operations Management

1
Operations Management

• Chapter 11

2
Operating System

• The processes and activities needed to produce
  goods or services
• Simplified operating system is
• Inputs to Conversion to Outputs

3
Continuous-Flow System

• Operating system that functions all the time,
  regardless of customer orders
• Used to produce standardized products
• Used by large manufacturing companies

4
Intermittent-Flow Systems

• Operating systems that operate only when an order
  needs to be filled
• Used to produce customized products and services
• Service companies are usually intermittent-flow
  systems

5
Process Selection

• Determines the process to use, the sequence to
  follow, and the equipment needed to achieve the
  task

6
Facilities Layout

• The process of planning the physical arrangement
  of a facility
• Identifying where office space, meeting rooms,
  customer service areas, eating areas, production
  areas, equipment, storage space, bathrooms,
  hallways, and any other necessary components will
  be located

7
Types of Layouts

• Product Layout groups equipment and staff based
  on various steps in product production
• Process Layout groups equipment and staff that
  perform similar functions
• Fixed-Position Layout the product is stationary
  and components are brought to it